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WO-01310734 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 VPP Harvester Vet Hospital — 807 Village Center Dr, Burr Ridge IL, 60527

Oct 22, 2025 → Oct 30, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 28, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 22 → Oct 23, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Entered
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 30, 2025
4 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
Created: Oct 22, 2025 Completed: Oct 30, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0 / 4
Oct 22 → Oct 22 Ready for Scheduling ▶ Running 0 0 / 4
Oct 22 → Oct 22 Assigned ▶ Running 0 0 / 4
Oct 22 → Oct 23 Awaiting Parts - Customer ⏸ Paused 1 —
Oct 23 → Oct 24 Ready for Scheduling ▶ Running 1 1 / 4
Oct 24 → Oct 24 Entered ▶ Running 0 1 / 4
Oct 24 → Oct 24 Assigned ▶ Running 0 1 / 4
Oct 24 → Oct 30 Scheduled ▶ Running 4 5 / 4
Oct 30 → Oct 30 Tech On Site ▶ Running 0 5 / 4
Oct 30 → Oct 30 Scheduled ▶ Running 0 5 / 4
Oct 30 → Oct 30 Tech On Site ▶ Running 0 5 / 4
Dispatch 0.1d
Material Management 1.3d
Coordinators 8.0d
Field Work 0.7d
Billing 0.3d
✗ SLA Missed
Dispatch
0.1 days
Material Management
1.3 days
Coordinators
8.0 days
Over SLA
Field Work
0.7 days
Billing
0.3 days
Created: Oct 22, 2025 Due: Oct 30, 2025 Completed: Oct 30, 2025 (on time)
📅
7.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
16 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mike Huffman — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 30, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537343
Midmark Service Request Dispatch Authorization - WO-00118551
Closed
Zone 1 Dispatch Type Maintenance PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Kit 002-10251-00 for M11 Sterilizer is already on site. Drop shipping parts to end-user on SO# 734019 via UPS Ground. Tracking number will be sent to the service company. If assistance or parts are needed, please contact Animal Health @ 844-856-1232. Thank you! PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits Tech needs to show up on site with the proper supplies, including distilled water for the sterilizer Tech needs to submit to Midmark completed/signed checklist Tech should also leave a copy of completed checklist with Customer Tech needs to watch the training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer) Ship Exchanged Open 734019 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Healy
Owner
Kimberly Hardison
Created
Oct 22, 2025
Work Orders from this Case (2)
WO-01310734 (current) Invoiced
Preventive Maintenance • Mike Huffman
Created: Oct 22, 2025 • Closed: Oct 30, 2025
WO-01310737 Invoiced
Preventive Maintenance • Mike Huffman
Created: Oct 22, 2025 • Closed: Oct 30, 2025
Completed with minor delays
Invoiced • 133 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Awaiting Parts - Customer
1.3d
Scheduled
5.1d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.9d / 1.0d SLA
WO Correction Needed
0.3d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4/25 NSuarez checklist for serial # V2358564 is not attached only showing check list for serial #V2351148 attached to this WO the other WO WO-01310737 has same checklist with serial #V2351148. please add the correct checklist to this WO serial # V2358564.

10/24/2025 CRamen Ashley is off till next week. Spoke with Lisandra and scheduled for Thursday any time after 11am as they have dentals in the morning. 


10/23/2025 CRamen Logged email on WO-01310734 requesting Thursday 10/30/2025 with an arrival window between 8-10am. Placeholder set


10/23 KHardison: No ETA. Updated due date.

Ship To Name: VPP Harvester Vet Hospital Ship To Address: 807 Village Center Dr Ship To City/State: Burr Ridge, IL 60527-4532 Waybill (Tracking #): 1ZE444250374348897 Carrier: UPS-Parcel-Ground LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000

10/22/2025 CRamen Assigned to MHuffman and placing into APC


10/22 KHardiosn, Left on hold over 5 min. Sent an email regarding WO.

🔧 Work Performed
10/30/2025 Mike Huffman. Completed the PM. Completed the PM checklist and Service Request Authorization. Obtained customer signature.
🔍 Technician Findings
VetPro 1000 scheduled for a PM.
⚠️ Problem Description
Zone 1 Dispatch Type Maintenance PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Kit 002-10251-00 for M11 Sterilizer is already on site. Drop shipping parts to end-user on SO# 734019 via UPS Ground. Tracking number will be sent to the service company. If assistance or parts are needed, please contact Animal Health @ 844-856-1232. Thank you! PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits Tech needs to show up on site with the proper supplies, including distilled water for the sterilizer Tech needs to submit to Midmark completed/signed checklist Tech should also leave a copy of completed checklist with Customer Tech needs to watch the training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer) Ship Exchanged Open 734019 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Oct 22, 8:17 AM
Case Number: 00537343
Subject: Midmark Service Request Dispatch Authorization - WO-00118551
Status: Closed
📋
Work Order Created Oct 22, 10:37 AM
Work Order: WO-01310734
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 22, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 26m
👷
▶
2 Technician Assigned Oct 22, 11:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42m
👤
Status: Awaiting Parts - Customer by Charles Ramen Oct 22, 5:41 PM
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 5h 55m
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 23, 3:37 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 21h 55m
🆕
▶
2 Status: Entered Oct 24, 12:15 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Mike Huffman
🗓️
▶
2 Status: Scheduled Oct 24, 12:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-30T16:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Oct 27, 9:15 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-30T16:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Oct 30, 11:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 22h
📅
▶
2 Dispatch Scheduled Oct 30, 12:59 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Tech On Site
To: Scheduled
Duration in Previous: 1h 38m
🔧
Status: Tech On Site by MICHAEL HUFFMAN Oct 30, 2:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 23m
⏱️
▶
3 5x Labor Added Oct 30, 5:54 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech On Site
To: Completed
Duration in Previous: 3h 33m
🏁
Status: Closed by MICHAEL HUFFMAN
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.8 business days
✏️
Status: WO Correction Needed by Nancy Suarez Nov 4, 11:15 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 18h
🏁
Status: Closed by MICHAEL HUFFMAN Nov 4, 1:31 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 16m
📄
▶
3 Status: Ready to Bill Nov 5, 11:11 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 0m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:14 PM
Invoice Number: SM-245634

Bottlenecks

Assigned
Duration: 5.9 business hours (threshold: 4.0 business hours)
Exceeded by 1.9 business hours
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

📞
Case 00537343
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Oct 30, 2:30 PM
Created
Oct 22, 10:37 AM
Invoice #
SM-245634

Work Details (5)

Name Type Status Qty Amount Date
WL-02990444 Labor Open 0.5 $0.00 Oct 30, 5:54 PM
WL-02990445 Labor Open 1.5 $240.00 Oct 30, 5:54 PM
WL-02990446 Labor Open 2 $0.00 Oct 30, 5:54 PM
WL-02990447 Travel Open 3 $0.00 Oct 30, 5:54 PM
WL-02990448 Travel Open 56 $0.00 Oct 30, 5:54 PM

Details