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WO-01310763 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lakeland Supply Chain RDC — 6445 Tradeport Dr, Lakeland FL, 33805

Oct 22, 2025 → Jan 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (1 biz days late)
Active: 47 biz days
🕐 Clock stopped: Invoiced (Jan 2, 2026)
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Oct 22 → Nov 3, 2025
8 business days (counted)
Running total: 8 of ? biz days used
39d
▶ Clock Running
Status: Completed
Nov 3 → Jan 2, 2026
39 business days (counted)
Running total: 47 of ? biz days used
Created: Oct 22, 2025 Invoiced: Jan 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0
Oct 22 → Oct 22 Assigned ▶ Running 0 0
Oct 22 → Nov 3 Scheduled ▶ Running 8 8
Nov 3 → Jan 2 Completed ▶ Running 39 47
Dispatch 0.0d
Coordinators 9.0d
Field Work 59.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.0 days
Over SLA
Field Work
59.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Oct 22, 2025 Due: Dec 31, 2025 Completed: Jan 2, 2026 (1 days late)
📅
48.0 days Total Age
⏱️
59.0d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
67.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00537432
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Alfred Seijas
Owner
Shelby Robinson
Created
Oct 22, 2025
Work Orders from this Case (1)
WO-01310763 (current) Invoiced
FCO • Fady Messak
Created: Oct 22, 2025 • Closed: Jan 2, 2026
Completed with significant delays
Invoiced • 133 days old
🚨
Primary Delay 59.0 days stuck in "Completed"
⏱️
Total Delay 67.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Completed
59.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
1.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Oct 22, 11:03 AM
Case Number: 00537432
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 22, 11:35 AM
Work Order: WO-01310763
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 22, 11:44 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 9m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-22T12:00:00.000+0000
⚠️ 8.6 business days
⏱️
2x Labor Added Nov 3, 3:31 AM
Type: Labor
Status: Open
Qty: 2
💵
▶
2 18x Expenses Added Nov 3, 3:47 AM
18x Expenses Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 11d 17h
🚨 59.0 business days
🏁
Status: Closed by Fady Messak Feb 1, 5:08 AM
From: Completed
To: Closed
Duration in Previous: 90d 1h
⚠️
Status: Incomplete by Fady Messak Feb 1, 5:31 AM
From: Closed
To: Incomplete
Duration in Previous: 22m
🏁
Status: Closed by Fady Messak Feb 1, 5:37 AM
From: Incomplete
To: Closed
Duration in Previous: 5m
⏳ 3.0 business days
⏱️
Labor Added Feb 4, 2:30 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 4, 2:36 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 8h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Completed
Duration: 59.0 business days (threshold: 1.0 business days)
Exceeded by 58.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00537432
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Oct 22, 8:00 AM
Created
Oct 22, 11:35 AM
Invoice #
N/A

Work Details (21)

Name Type Status Qty Amount Date
WL-02993486 Labor Open 2 $1,330.00 Nov 3, 3:31 AM
WL-02993487 Labor Open 2 $2,170.00 Nov 3, 3:31 AM
WL-02993508 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993509 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993510 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993511 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993512 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993513 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993514 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993515 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993516 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993517 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993518 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993519 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993520 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993521 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993522 Travel Open 48 $0.00 Nov 3, 3:47 AM
WL-02993523 Travel Open 48 $0.00 Nov 3, 3:47 AM
WL-02993506 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-02993507 Expenses Open 1 $0.00 Nov 3, 3:47 AM
WL-03091420 Labor Open 0.016666666666667 $532.00 Feb 4, 2:30 PM

Details