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WO-01310764 ↗ ServiceMax

HERITAGE ONE DAY SURGERY • Inspection • PSM

📍 HERITAGE ONE DAY SURGERY — 5496 E TAFT ROAD, N SYRACUSE NY, 13212

Oct 22, 2025 → Nov 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (14 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Oct 22 → Nov 24, 2025
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 22 of ? biz days used
Created: Oct 22, 2025 Completed: Nov 24, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0
Oct 22 → Oct 22 Ready for Scheduling ▶ Running 0 0
Oct 22 → Oct 22 Assigned ▶ Running 0 0
Oct 22 → Nov 24 Scheduled ▶ Running 22 22
Nov 24 → Nov 24 Tech On Site ▶ Running 0 22
Dispatch 0.0d
Coordinators 23.0d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.0 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Oct 22, 2025 Due: Nov 24, 2025 Completed: Nov 24, 2025 (on time)
📅
23.0 days Total Age
⏱️
22.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
21.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537445
eBiotrack - New Inspection Created
Closed
Semi-Annual Equipment Electrical Safety Test And Calibration Service 109 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10269
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chere Walker
Owner
Sherry Reich
Created
Oct 22, 2025
Work Orders from this Case (1)
WO-01310764 (current) Invoiced
Inspection • Darek Kirkpatrick
Created: Oct 22, 2025 • Closed: Nov 24, 2025
Completed with significant delays
Invoiced • 133 days old
🚨
Primary Delay 22.8 days stuck in "Scheduled"
⏱️
Total Delay 21.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
22.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/22 KSmith -- Scheduled for 11/24 with Chere

10/22 KSmith -- Sent email to schedule for 11/24

🔧 Work Performed
SEMI-ANNUAL INSPECTION
🔍 Technician Findings
SEMI-ANNUAL INSPECTION
⚠️ Problem Description
Semi-Annual Equipment Electrical Safety Test And Calibration Service 109 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10269

Timeline

📞
▶
3 Case Linked Oct 22, 11:41 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01310764
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Oct 22, 12:50 PM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 4m
👷
Technician Assigned by Kourtney Smith
Technician: Darek Kirkpatrick
🗓️
▶
2 Status: Scheduled Oct 22, 1:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-24T12:00:00.000+0000
🚨 22.7 business days
🔧
Status: Tech On Site by Darek Kirkpatrick Nov 24, 4:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 32d 15h
⏱️
3x Labor Added Nov 24, 7:18 AM
Type: Labor, Travel
Status: Open
Qty: 3, 1.5, 65
⏱️
▶
2 2x Labor Added Nov 24, 7:46 AM
2x Labor Added → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 3
✔️
Status: Completed by Darek Kirkpatrick Nov 24, 8:29 AM
From: Tech On Site
To: Completed
Duration in Previous: 4h 2m
⏱️
▶
2 3x Labor Added Nov 24, 8:55 AM
3x Labor Added → Status: Closed
🏁
Status: Closed by Darek Kirkpatrick
From: Completed
To: Closed
Duration in Previous: 30m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 25, 4:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 8.0 business days
🧾
Invoice Created Dec 8, 5:13 PM
Invoice Number: 247586

Bottlenecks

Scheduled
Duration: 22.8 business days (threshold: 2.0 business days)
Exceeded by 20.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00537445
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Nov 24, 7:00 AM
Created
Oct 22, 11:42 AM
Invoice #
247586

Work Details (9)

Name Type Status Qty Amount Date
WL-03018174 Labor Open 3 $0.00 Nov 24, 7:18 AM
WL-03018173 Labor Open 1.5 $0.00 Nov 24, 7:18 AM
WL-03018175 Travel Open 65 - Nov 24, 7:18 AM
WL-03018188 Labor Open 0.41666666666667 $0.00 Nov 24, 7:46 AM
WL-03018189 Travel Open 12 - Nov 24, 7:46 AM
WL-03018190 Parts Open 3 $783.03 Nov 24, 7:50 AM
WL-03018222 Labor Open 4.0833333333333 $2,128.00 Nov 24, 8:55 AM
WL-03018224 Travel Open 12 - Nov 24, 8:56 AM
WL-03018223 Labor Open 0.5 $0.00 Nov 24, 8:56 AM

Details