11/30/2025 Sramen - updated due date based on parts and removed delay code:
11/25 MOwens Called and spoke to Joy. Scheduled the repair visit for the first available opening on the tech's calendar on 12/3 with arrival between 1-2pm. Joy said that works for her.
11/20 MOwens Sent an email to Joy asking to scheduled the repair visit for 12/2, which is the first available opening for the tech.
11/19 MOwens Called and spoke to Joy. She said they can wait for the parts on the other WO to ship so the repair will be completed in one visit.
Waiting for parts on WO-01310787
🔧Work Performed
REPLACED BUCKLE; TESTED GOOD
🔍Technician Findings
BROKEN BUCKLE RECEIVER
⚠️Problem Description
Q-00030592
2 of 2
2nd unit
Model: Braun - NCL Century 2 Series Lift
Serial #: 22032222078 - TRUCK 504
Notes: BROKEN BUCKLE; NEEDS (1) 28983-MOD BUCKLE HALF ASSEMBLY https://www.ebiotrack.com/workorder.php?wo=69153
📄Description
Braun NCL Century 2 Series Lift
📞
Call
Completed Nov 25, 2025
11/25 MOwens Called and spoke to Joy. Scheduled the repair visit for the first available opening on the tech's calendar on 12/3 with arrival between 1-2pm. Joy said that works for her.
📧
Email:Virtua Health Medical Transport - Voorhees NJ Truck 502 and 504 Repairs
Completed Nov 20, 2025
From: mowens@emsar.com
To: jjakubo2@virtua.org
Cc: laura.hill@emsar.com
Joy
My tech Chris Galasso is getting the rest of the parts shipped to him. Can we schedule the repair visit for his first available on 12/2 with arrival between 8-9am?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/e
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 12, 2025
To: jjakubo2@virtua.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310787Location: Virtua Health Medical Transport - Mt. Laurel TWPAddress: 523 Fellowship Road Mount Laurel Township, NJ 08054Device: NCL Century 2 Series Lift 22032222078 - TRUCK 504Problem
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
To: jjakubo2@virtua.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310787Location: Virtua Health Medical Transport - Mt. Laurel TWPAddress: 523 Fellowship Road Mount Laurel Township, NJ 08054Device: NCL Century 2 Series Lift 22032222078 - TRUCK 504Problem
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: jjakubo2@virtua.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310787Location: Virtua Health Medical Transport - Mt. Laurel TWPAddress: 523 Fellowship Road Mount Laurel Township, NJ 08054Device: NCL Century 2 Series Lift 22032222078 - TRUCK 504Problem
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: jjakubo2@virtua.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310787Location: Virtua Health Medical Transport - Mt. Laurel TWPAddress: 523 Fellowship Road Mount Laurel Township, NJ 08054Device: NCL Century 2 Series Lift 22032222078 - TRUCK 504Problem
📅
WO-01310787 - Repair - NCL Century 2 Series Lift - Voorhees - Virtua Health Medical Transport - Voorhees
Dec 3, 2025 1:00pm – 3:00pm
Work Order: WO-01310787
Account: Virtua West Jersey Health System Inc - Virtua Health Medical Transport
Customer Case Number: 504
Location: Virtua Health Medical Transport - Voorhees
Address: 523 Fellowship Road, Voorhees, NJ 08043
Manufacturer: Braun
Model #: NCL Century 2 Series Lift
Serial
Timeline
📞
Case Linked Oct 14, 10:21 AM
Case Number:00535292
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
⚠️7.0 business days
📋
▶
2
Work Order Created Oct 22, 1:08 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From:Entered
To:L2 Screening
Duration in Previous:3m
📦
▶
2
Parts Requested Oct 22, 1:39 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:28m
🚨20.0 business days
🔩
▶
2
2x Parts Added Nov 19, 12:55 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:28d 0h
👷
▶
2
Technician Assigned Nov 19, 4:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:3h 33m
⏳4.9 business days
🗓️
▶
2
Status: Scheduled Nov 25, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-03T18:00:00.000+0000
⏳2.0 business days
💵
Expenses Added Nov 26, 4:07 PM
Type:Expenses
Status:Open
Qty:1
⏳4.0 business days
🔧
Status: Tech On Site by Chris GalassoDec 3, 1:45 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 3h
⏱️
▶
2
3x Labor Added Dec 3, 11:17 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site
To:Completed
Duration in Previous:9h 32m
🏁
Status: Closed by Matthew BatemanDec 4, 8:27 AM
From:Completed
To:Closed
Duration in Previous:9h 9m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Dec 5, 6:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.7 business days
🧾
Invoice Created Dec 11, 12:15 PM
Invoice Number:SM-248436
Bottlenecks
Awaiting Parts
Duration: 19.8 business days (threshold: 3.0 business days)
Exceeded by 16.8 business days
Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)