Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310791 ↗ ServiceMax

RELIANCE MEDICAL TRANSPORT • Repair • P7

📍 Reliance Medical Transport - Ramsey St. — 726 Ramsey St. Ste 2, Fayetteville NC, 28301

Oct 22, 2025 → Jan 21, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 31, 2025
✗ SLA Missed (34 biz days late)
Active: 41 biz days
Paused: 19 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸19d
⏸ Clock Paused
Status: Awaiting Parts
Oct 22 → Nov 19, 2025
19 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
37d
▶ Clock Running
Status: Assigned
Nov 19 → Jan 15, 2026
37 business days (counted)
Running total: 37 of 7 biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 21, 2026
3 business days (counted)
Running total: 40 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 41 of 7 biz days used
Created: Oct 22, 2025 Completed: Jan 22, 2026
Business Days Used 41 / 7
0 7d budget +34d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0 / 7
Oct 22 → Oct 22 L2 Screening ▶ Running 0 0 / 7
Oct 22 → Nov 19 Awaiting Parts ⏸ Paused 19 —
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0 / 7
Nov 19 → Jan 15 Assigned ▶ Running 37 37 / 7
Jan 15 → Jan 21 Scheduled ▶ Running 3 40 / 7
Jan 21 → Jan 22 Tech On Site ▶ Running 1 41 / 7
Dispatch 0.0d
Material Management 19.0d
Coordinators 43.0d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
19.0 days
Over SLA
Coordinators
43.0 days
Over SLA
Field Work
1.0 days
Created: Oct 22, 2025 Due: Jan 16, 2026 Completed: Jan 22, 2026 (5 days late)
📅
60.0 days Total Age
⏱️
38.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
56.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00536982
L2 review
Closed
Q-00030704 Inspection #: 29004 Asset ID: 13261451 Model: Stryker Medical - 6500 PowerPro Disinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured. Cycle tested cot in all positions, in both power and manual backup mode. Loaded and unloaded cot with fastener in both power and manual mode. Cot fully operational, reviewed inspection results with customer, returned cot to service. 10/20/25:Out of tolerance. Follow-up required. Gas strut worn. Requires: 6500031077 X1
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kari Calhoun
Owner
Leona Coonrod
Created
Oct 20, 2025
Work Orders from this Case (1)
WO-01310791 (current) Invoiced
Repair • Todd Fogiel
Created: Oct 22, 2025 • Closed: Jan 21, 2026
Completed with significant delays
Invoiced • 133 days old
🚨
Primary Delay 38.0 days stuck in "Assigned"
⏱️
Total Delay 56.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
19.0d / 3.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
38.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16 M. Bateman I spoke with Kari and asked to reschedule this for 1.21 at 10:30AM due to the tech not being available om 1.16.

1/15 MOwens Jamie replied back that 1/19 does work for the visit around 12pm.

1/14 MOwens Sent reply back to Jamie Glenn at this location to let her know we can schedule the visit for 1/19 if that will work for her.

1/13 MOwens Per phone conversation with Kari Calhoun this cot is now in Fayetteville NC.

1/12/2026 Sramen - still waiting on parts for WO-01325218.


1/6/26 RBerry- Updated due date based on parts for WO-01325218


12/31/25 RBerry- LM with Kari Calhoun to discuss if she would like all WOs completed together or wait on parts for WO-01325218. Updated due date based on parts. See logged call on WO-01314355


12/24 MOwens WO-01325218 is still awaiting parts.

12/09/2025 LHill-still waiting for parts on WO-01314355.


12/4/2025 Sramen - pushed out due date. Still waiting on parts for WO-01314355. parts order priority was set to high on that wo.


11/25 MOwens WO-01314355 is still in awaiting parts status.

11/24/2025 Sramen -updated due date

11/19/25 RBerry- Updated due date based on parts.


11/19 MOwens Sent email asking Kari if she wants to schedule this repair or wait to complete all 3 at the same time.

WOs 1310960 and 1314355 still awaiting parts.

🔧 Work Performed
Gas spring replaced Unit cycle tested
🔍 Technician Findings
Unit located
⚠️ Problem Description
Q-00030704 Inspection #: 29004 Asset ID: 13261451 Model: Stryker Medical - 6500 PowerPro SN 080539969 Disinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured. Cycle tested cot in all positions, in both power and manual backup mode. Loaded and unloaded cot with fastener in both power and manual mode. Cot fully operational, reviewed inspection results with customer, returned cot to service. 10/20/25:Out of tolerance. Follow-up required. Gas strut worn. Requires: 6500031077 X1 https://www.ebiotrack.com/workorder.php?wo=69156
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Oct 20, 10:12 PM
Case Number: 00536982
Subject: L2 review
Status: Closed
⏳ 2.2 business days
📋
▶
2 Work Order Created Oct 22, 1:13 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 22, 1:25 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 12m
🚨 19.0 business days
📅
Status: Ready for Scheduling by Amy Greene Nov 18, 8:14 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 27d 7h
👷
▶
2 Technician Assigned Nov 19, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 24m
⏳ 3.0 business days
🔩
2x Parts Added Nov 21, 4:39 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 35.9 business days
🗓️
▶
2 Status: Scheduled Jan 15, 9:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-19T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Matthew Bateman Jan 16, 12:44 PM
Scheduled For: 2026-01-21T15:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Todd Fogiel Jan 21, 12:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 3h
✔️
▶
2 Status: Completed Jan 21, 8:16 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.25, 1, 133
🏁
Status: Closed by Todd Fogiel Jan 21, 8:21 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Jan 23, 12:44 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 16h, 0m
⏳ 1.3 business days
🧾
Invoice Created Jan 26, 2:36 AM
Invoice Number: SM-252097

Bottlenecks

Awaiting Parts
Duration: 19.0 business days (threshold: 3.0 business days)
Exceeded by 16.0 business days
Assigned
Duration: 38.0 business days (threshold: 4.0 business hours)
Exceeded by 37.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00536982
Closed
📦
Parts Order 00083991
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
Todd Fogiel
Scheduled
Jan 21, 10:30 AM
Created
Oct 22, 1:13 PM
Invoice #
SM-252097

Work Details (5)

Name Type Status Qty Amount Date
WL-03016805 Parts Open 1 $171.45 Nov 21, 4:39 PM
WL-03016806 Expenses Open 1 $0.00 Nov 21, 4:39 PM
WL-03074279 Labor Open 2.25 $0.00 Jan 21, 8:20 PM
WL-03074280 Labor Open 1 $0.00 Jan 21, 8:20 PM
WL-03074286 Travel Open 133 $0.00 Jan 21, 8:20 PM

Details