How will higi connect to the internet: 4G
Ship Date:
Delivery Date: 11/12/2025
Installation Date: 11/13/2025
Additional Info or special requirements
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
attached BOL for Sams Club 6354 swap out, dock to dock delivery from Emsar, pick up 11/7 to Sams Club 6354 delivery scheduled for 11/12, EMSAR to INSTALL 11/13.
Pick up boxed kiosk-
Emsar main warehouse 270 Davids Drive, Wilmington, OH 45177
Time available for pick up: 8:30am to 4pm
11/4/2025jsells
from Emsar, pick up 11/7 to Sams Club 6354 delivery scheduled for 11/12, EMSAR to INSTALL 11/13
11/0325 NFloyd - Billing Note: Kiosk replacement required due to physical damage. Installation and removal activities to be billed as T&M per SOW Section 14.1 – Out-of-Scope Repairs. Includes labor, travel, and parts as applicable.
Ready Date 11/7/2025 BA
🔧Work Performed
11/13/25 PC- Installation
Technician Findings upon arrival: Found unit in box.
Actions Taken/Work Performed: Install of Higi unit. Ran test on unit. BP test unable to run. Troubleshoot BP but unable to get it to work. Spoke to L2 and also did more troubleshooting to BP but not able to fix issue. Init will need new BP kit.
Final Resolution: Follow up needed.
🔍Technician Findings
11/13/25 PC- Installation
Technician Findings upon arrival: Found unit in box.
Actions Taken/Work Performed: Install of Higi unit. Ran test on unit. BP test unable to run. Troubleshoot BP but unable to get it to work. Spoke to L2 and also did more troubleshooting to BP but not able to fix issue. Init will need new BP kit.
Final Resolution: Follow up needed.
⚠️Problem Description
Special Instructions: Current unit was damaged on site, higi has approved swap out of unit. Need to p/u same day as replacement is delivered. Install will be next day.
Do not hold unit, ship as soon as available.
Delivery is standard retail, dock to dock.
Use a refurbished 2016 unit. Connectivity is Cellular.
How will higi connect to the internet: 4G
Ship Date:
Delivery Date: 11/12/2025
Installation Date: 11/13/2025
Additional Info or special requirements
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with 4G installed
📞
Call
Completed Nov 13, 2025
Needs a new BP Kit
📞
Call
Completed Nov 13, 2025
The install is complete, and the kiosk is working as expected.
Sam's Club #6354
CSA-2016014744
107347
📧
Email: attached BOL for Sams Club 6354 swap out, dock to dock delivery from Emsar, pick up 11/7 to Sams Club 6354 delivery scheduled for 11/12, EMSAR to INSTALL 11/13
Completed Nov 4, 2025
From: pproctor@higi.com
Additional To: nicole.floyd@emsar.com; orders@emsar.com; bchaney@emsar.com; brittany.peters@emsar.com; dispatch@emsar.com
CC: bnerzig@higi.com; jornelas@higi.com
BCC:
Attachment:
Subject: attached BOL for Sams Club 6354 swap out, dock to dock delivery from Emsar, pick up 11/7 to Sams Club 6354 delivery scheduled for 11/12, EMSAR to INSTALL 11/13
Body: Hello All,
attached BOL for Sams Club 6354 swap out, dock to dock delivery from Emsar, pick up 11/7 to Sams
Nov 4, 2025 8:17am
@Hannah Shaw 11/0325 NFloyd - Billing Note: Kiosk replacement required due to physical damage. Installation and removal activities to be billed as T&M per SOW Section 14.1 – Out-of-Scope Repairs. Includes labor, travel, and parts as applicable.
Nov 4, 2025 1:35pm
@Nicole Floyd @Brandon Green @Jessica Sells BOL attached.
Nov 14, 2025 9:32am
@Joi Murray please provide 7 quality pictures.
📅
WO-01310835 - Installation - Midlothian - Sam's Club #6354
Nov 13, 2025 9:00am – 10:30am
Work Order: WO-01310835
Account: HIGI LLC
Customer Case Number:
Location: Sam's Club #6354
Address: 901 Walmart Way, Midlothian, VA 23113
Manufacturer:
Model #:
Serial #:
Contact Name:
Contact Phone:
Contact Email:
Due Date: 11/13/2025
Scheduled Date/Time: 2025-11-13 14:00:00
Owner: Merge_WO