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WO-01310859 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Misc. Inspection • P5

📍 Massapequa Planned Parenthood — 35 CARMANS ROAD, MASSAPEQUA NY, 11758

Oct 22, 2025 → Nov 3, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 29, 2025
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 23, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 23 → Nov 3, 2025
7 business days (counted)
Running total: 8 of 5 biz days used
Created: Oct 22, 2025 Completed: Nov 3, 2025
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 22 → Oct 22 Created ▶ Running 0 0 / 5
Oct 22 → Oct 23 Ready for Scheduling ▶ Running 1 1 / 5
Oct 23 → Oct 23 Assigned ▶ Running 0 1 / 5
Oct 23 → Nov 3 Scheduled ▶ Running 7 8 / 5
Dispatch 0.0d
Coordinators 9.9d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.9 days
Over SLA
Billing
2.0 days
Over SLA
Created: Oct 22, 2025 Due: Oct 29, 2025 Completed: Nov 3, 2025 (4 days late)
📅
8.6 days Total Age
⏱️
7.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537550
Closed
Miscellaneous Inspection 1 AED machine was missed last inspection https://www.ebiotrack.com/omnicor/inspection.php?iid=10270 Back up Contacts Gloria Acevado Gloria.Acevado@ppgreaterny.org Tricia Schafroth 518.4913.1758 Tricia.Schafroth@ppgreaterny.org
Priority
High
Origin
Phone
Reason
New Case
Contact
Jennifer Bono
Owner
Shelby Robinson
Created
Oct 22, 2025
Work Orders from this Case (1)
WO-01310859 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Oct 22, 2025 • Closed: Nov 3, 2025
Completed with minor delays
Invoiced • 133 days old
🚨
Primary Delay 7.6 days stuck in "Scheduled"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Scheduled
7.6d / 2.0d SLA
Closed
2.9d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1 AED machine was missed last inspection

10/23 KSmith -- Scheduled for 11/3 at 10am with Jennifer.

10/23 KSmith -- Site has an audit on 11/4. Provided 11/3 as a scheduled date and am awaiting response.

10/23 KSmith -- Sent email to schedule for 11/4

🔧 Work Performed
Miscellaneous Inspection on (3) items completed.
🔍 Technician Findings
Miscellaneous Inspection due
⚠️ Problem Description
Miscellaneous Inspection 1 AED machine was missed last inspection https://www.ebiotrack.com/omnicor/inspection.php?iid=10270 Back up Contacts Gloria Acevado Gloria.Acevado@ppgreaterny.org Tricia Schafroth 518.4913.1758 Tricia.Schafroth@ppgreaterny.org

Timeline

📞
3 Case Linked Oct 22, 3:16 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01310859
Type: Misc. Inspection
Priority: P5
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Oct 23, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 50m
🗓️
2 Status: Scheduled Oct 23, 3:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-03T15:00:00.000+0000
⚠️ 8.0 business days
🚗
Travel Added Nov 3, 10:29 AM
Type: Travel
Status: Open
Qty: 49
⏱️
Labor Added Nov 3, 10:45 AM
Type: Labor
Status: Open
Qty: 1.75
⏱️
Labor Added Nov 3, 10:53 AM
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Edward Arias Nov 3, 12:05 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 21h, 0m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 5, 10:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
2.0 business days
💵
2 Status: Billing Review Nov 6, 5:01 PM
Status: Billing Review → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.9 business days
🧾
Invoice Created Nov 10, 8:37 AM
Invoice Number: SM-245781

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Assigned
Duration: 6.4 business hours (threshold: 4.0 business hours)
Exceeded by 2.4 business hours
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00537550
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Edward Arias
Scheduled
Nov 3, 10:00 AM
Created
Oct 22, 3:19 PM
Invoice #
SM-245781

Work Details (3)

Name Type Status Qty Amount Date
WL-02993856 Travel Open 49 - Nov 3, 10:29 AM
WL-02993876 Labor Open 1.75 $260.75 Nov 3, 10:45 AM
WL-02993881 Labor Open 1.25 $186.25 Nov 3, 10:53 AM

Details