Midmark Service Request Dispatch Authorization - WO-00118626
Closed
Zone 1
NWD Weight is off
econdary Contact: Emily Dunbar – 818.953.9976 - ebunbar@enbiocorp.com. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
spoke with Ely, and I gave him the WO# and told him a coordinator will call him to schedule the visit
🔧Work Performed
calibrate scale, test multiple times with success, show staff results.
🔍Technician Findings
scale not calibrated
⚠️Problem Description
Zone 1
NWD Weight is off
econdary Contact: Emily Dunbar – 818.953.9976 - ebunbar@enbiocorp.com. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
Email: EMSAR Request for service at Optum - Soper Hill (Email to schedule service)
Completed Oct 28, 2025
To: efigaro@enbiocorp.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Optum - Soper Hill (Email to schedule service)
Body:
Hi Ely Figaro,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Exam / Procedure Chair.
Here’s the location information we have on file:
Location:
Optum - Soper Hill
8923 Soper Hill Rd
Marysville, WA 98270-6882
Contact:
Ely Figaro
(720) 829-5587
We currently have availability on 10-28
📋
Outbound to +17208295587
Completed Oct 22, 2025
spoke with Ely, and I gave him the WO# and told him a coordinator will call him to schedule the visit
Work Order: WO-01310879
Account: MIDMARK
Customer Case Number: SR 1477538 WO-00118626
Location: Optum - Soper Hill
Address: 8923 Soper Hill Rd, Marysville, WA 98270-6882
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2489095
Contact Name: Ely Figaro
Contact Phone: (720) 829-5587
Conta
PDF
SRA_WO-00118626_ver1 (1)
Oct 22, 2025
PDF
SRA - 1477538 - optum
Oct 28, 2025
Timeline
📞
Case Linked Oct 22, 3:31 PM
Case Number:00537558
Subject:Midmark Service Request Dispatch Authorization - WO-00118626
Status:Closed
📋
▶
2
Work Order Created Oct 22, 3:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Oct 23, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 46m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Oct 28, 9:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-10-28T21:00:00.000+0000
🔧
Status: Tech On Site by Tim HolmanOct 28, 3:37 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6h 22m
⏱️
▶
2
5x Labor Added Oct 28, 7:04 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 28m, 0m
⏳3.6 business days
📄
▶
2
Status: Ready to Bill Oct 31, 11:55 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Nov 3, 11:42 AM
Invoice Number:SM-245360
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)