10/28/2025 CRamen Logged email confirming Monday 12/1/2025 with an arrival window between 8-10am.
10/27/2025 CRamen Logged email requesting Monday 12/1/2025 with an arrival window between 8-10am.
10/23/2025 CRamen spoke with Asia to have Kendrea return call and schedule for Monday 12/3/2025 with tech arrival between 8-10am.
🔧Work Performed
Completed annual safety and function testing on 29 equipment
🔍Technician Findings
Completed annual safety and function testing on 29 equipment
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
30 pieces
https://www.ebiotrack.com/inspection.php?iid=30800
📧
Email:RE: EMSAR Request for service at Centerwell - Pendleton Pike (Email to schedule service)
Completed Oct 28, 2025
From: kderrick1@centerwell.com
To: cramen@emsar.com
Good Morning, This date and time works perfect for us at Pendleton Pike Thank you, From: Charles Ramen <cramen@emsar.com> Sent: Monday, October 27, 2025 6:28 PMTo: Kendrea Derrick <kderrick1@centerwell.com>Subject: EMSAR Request for service at Centerwell - Pendleton Pike (Email to schedule service) Hi Kendrea Derrick, I hope you’re doingAnnual Equipment Electrical Safety Test And Calibration Service 30 pieces I’m reaching out to sc
📧
Email: EMSAR Request for service at Centerwell - Pendleton Pike (Email to schedule service)
Completed Oct 27, 2025
To: kderrick1@centerwell.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Centerwell - Pendleton Pike (Email to schedule service)
Body:
Hi Kendrea Derrick,
I hope you’re doingAnnual Equipment Electrical Safety Test And Calibration Service
30 pieces
I’m reaching out to schedule a service appointment for
Here’s the location information we have on file:
Location:
Centerwell - Pendleton Pike
8101 Pendleton Pike
Indianapolis, IN 46226
Contact:
📋
Outbound to +13175613177
Completed Oct 23, 2025
10/23/2025 CRamen spoke with Asia to have Kendrea return call and schedule for Monday 12/3/2025 with tech arrival between 8-10am.
📅
WO-01310945 - Inspection - Indianapolis - Centerwell - Pendleton Pike
Dec 1, 2025 9:00am – 12:00pm
Work Order: WO-01310945
Account: CenterWell (Humana)
Customer Case Number:
Location: Centerwell - Pendleton Pike
Address: 8101 Pendleton Pike, Indianapolis, IN 46226
Manufacturer:
Model #:
Serial #:
Contact Name: Kendrea Derrick
Contact Phone: 317-561-3177
Contact Email: kderrick1@centerwell.com
Timeline
📞
Case Linked Oct 23, 7:00 AM
Case Number:00537657
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 23, 9:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 23, 10:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 36m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Oct 28, 9:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-01T14:00:00.000+0000
🚨22.0 business days
🔧
Status: Tech On Site by Vincent NyathiDec 1, 12:02 PM
From:Scheduled
To:Tech On Site
Duration in Previous:34d 3h
⏱️
▶
2
5x Labor Added Dec 1, 8:30 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8h 28m, 0m
⏳2.4 business days
📄
▶
2
Status: Ready to Bill Dec 3, 11:12 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳3.0 business days
🧾
Invoice Created Dec 7, 11:02 PM
Invoice Number:SM-248050
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)