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WO-01310953 ↗ ServiceMax

ELMIRA PSYCHIATRIC CENTER • Inspection • PSM

📍 Mid-lakes ACT — 313 3rd ST, Ithaca NY, 14850

Oct 23, 2025 → Jan 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (57 biz days late)
Active: 64 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 23 → Oct 27, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 3 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Oct 28 → Jan 5, 2026
44 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Entered
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 12, 2026
5 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 52 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 26, 2026
9 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 29, 2026
3 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 64 of ? biz days used
Created: Oct 23, 2025 Completed: Jan 29, 2026
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0
Oct 23 → Oct 23 Ready for Scheduling ▶ Running 0 0
Oct 23 → Oct 27 Assigned ▶ Running 2 2
Oct 27 → Oct 28 On Hold ▶ Running 1 3
Oct 28 → Oct 28 Assigned ▶ Running 0 3
Oct 28 → Jan 5 Scheduled ▶ Running 44 47
Jan 5 → Jan 5 Entered ▶ Running 0 47
Jan 5 → Jan 5 Assigned ▶ Running 0 47
Jan 5 → Jan 12 Scheduled ▶ Running 5 52
Jan 12 → Jan 12 Entered ▶ Running 0 52
Jan 12 → Jan 12 Assigned ▶ Running 0 52
Jan 12 → Jan 26 Scheduled ▶ Running 9 61
Jan 26 → Jan 26 Entered ▶ Running 0 61
Jan 26 → Jan 26 Assigned ▶ Running 0 61
Jan 26 → Jan 29 Scheduled ▶ Running 3 64
Jan 29 → Jan 29 Tech On Site ▶ Running 0 64
Dispatch 0.0d
Holding 2.0d (excluded)
Coordinators 67.9d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
2.0 days
Coordinators
67.9 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Oct 23, 2025 Due: Dec 31, 2025 Completed: Jan 29, 2026 (28 days late)
📅
65.0 days Total Age
⏱️
44.8d in Scheduled Longest Stage
🔄
14 transitions Status Changes
⚠️
59.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537682
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Calibration Service Equipment: 17 https://www.ebiotrack.com/omnicor/inspection.php?iid=10271
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ed Lovell
Owner
Shelby Robinson
Created
Oct 23, 2025
Work Orders from this Case (1)
WO-01310953 (current) Invoiced
Inspection • Taylor Duda
Created: Oct 23, 2025 • Closed: Jan 29, 2026
Completed with significant delays
Invoiced • 132 days old
🚨
Primary Delay 44.8 days stuck in "Scheduled"
⏱️
Total Delay 59.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
On Hold
2.0d
Scheduled
64.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26 KSmith -- Left message for Ryan that we needed to adjust the arrival time. 1-3pm

1/12 KSmith -- Scheduled for 1/29 with Ryan. 8-10am

1/12 KSmith -- Site would like Darek. Need to reschedule due to repairs. Provided Ed with dates available this month to reschedule for and am awaiting response

12/1 KSmith -- Confirmed with Ed that he wants to keep these scheduled in January, even though they are due in December. Ed confirmed to keep in January. Email logged on WO-01315127

10/28 KSmith -- Scheduled for 1/14 per Ed's request

10/27 KSmith -- Email attached from POC, they are not due until January

10/27 KSmith -- Sent email to schedule for 10/30

10/23 KSmith -- Sent email to schedule for 10/30

🔧 Work Performed
SEMI ANNUAL INSPECTION
🔍 Technician Findings
SEMI ANNUAL INSPECTION
⚠️ Problem Description
Annual Equipment Calibration Service Equipment: 17 https://www.ebiotrack.com/omnicor/inspection.php?iid=10271

Timeline

📞
Case Linked Oct 23, 8:39 AM
Case Number: 00537682
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 23, 9:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Oct 23, 12:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 10m
3.0 business days
⏸️
Status: On Hold by Kourtney Smith Oct 27, 10:33 AM
From: Assigned
To: On Hold
Duration in Previous: 3d 21h
2.0 business days
👷
3 Technician Assigned Oct 28, 1:16 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 2h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-14T13:00:00.000+0000
🚨 45.0 business days
🆕
3 Status: Entered Jan 5, 11:21 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Erwin Forster
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-14T15:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jan 9, 9:40 AM
Scheduled For: 2026-01-14T15:30:00.000+0000
2.0 business days
🆕
2 Status: Entered Jan 12, 12:12 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: a0h8Y00000JzlG7QAJ, Darek Kirkpatrick
🗓️
2 Status: Scheduled Jan 12, 1:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-29T13:00:00.000+0000
🚨 10.0 business days
🆕
3 Status: Entered Jan 26, 8:46 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h8Y00000JzlFdQAJ, Taylor Duda
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-29T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Jan 26, 12:22 PM
Scheduled For: 2026-01-29T19:00:00.000+0000
4.0 business days
⏱️
2 Labor Added Jan 29, 9:43 AM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Taylor Duda
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
4x Labor Added Jan 29, 11:04 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 36, 38
✔️
2 Status: Completed Jan 29, 11:15 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Taylor Duda
From: Completed
To: Closed
Duration in Previous: 1m
2.0 business days
📄
3 Status: Ready to Bill Jan 30, 2:01 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Feb 2, 8:24 AM
Invoice Number: SM-252692

Bottlenecks

Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 44.8 business days (threshold: 2.0 business days)
Exceeded by 42.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

📞
Case 00537682
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Taylor Duda
Scheduled
Jan 29, 2:00 PM
Created
Oct 23, 9:32 AM
Invoice #
SM-252692

Work Details (5)

Name Type Status Qty Amount Date
WL-03083018 Labor Open 1 $85.00 Jan 29, 9:43 AM
WL-03083174 Labor Open 1.5 $450.00 Jan 29, 11:04 AM
WL-03083175 Labor Open 1 $0.00 Jan 29, 11:04 AM
WL-03083176 Travel Open 36 - Jan 29, 11:04 AM
WL-03083177 Travel Open 38 - Jan 29, 11:04 AM

Details