Please assign to Jared Rappaport ARP to site is 17 miles. Zone 1
11-18-2025 JR PM cannot be completed until required repair is performed. I notified ULS (Diana Hernandez Guerrero) that a repair is needed. Awaiting the Agilent repair SO and corresponding EMSAR work order before proceeding.
🔧Work Performed
Agilent HPLC PM completed as per Agilent protocol: HPLC Products Standard Preventative Maintenance Service Checklist
🔍Technician Findings
Repair required following pump and ALS maintenance - reference SO 6008231478. All parts replaced with like for like. As left, all required tests passed Agilent specifications.
⚠️Problem Description
15K
SYS-LC-1260-E
Contract ends 07/31/2026 repair included
PM
PM only - customer supplies the UV lamp
G1330A
DE73300966 Thermostat for 1100 samplers (WPS & ALS)
G1312B
DEACB06360 1260 Binary Pump
G4260B
GB21290001 Agilent 1260 Infinity II ELSD
G1316A
DE60556432 1260 Thermostatted Column Compartment
G1367E
DEACO04396 1260 High Performance Autosampler
G1315B
DE63057226 1200 Diode-array Detector
G1379B
JP60801743 1260 Infinity Micro Degasser.
📄Description
1260 Binary Pump
📞Call Description
NOV 2025 LC PM
Nov 19, 2025 1:48pm
@Jared Rappaport @Nicholas Willick Putting this into reschedule status. Please update the scheduled date when known.
Timeline
📞
▶
4
Case Linked Oct 23, 9:38 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01310956
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Jared Rappaport
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Oct 27, 12:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jared Rappaport
Scheduled For:2025-11-13T16:00:00.000+0000
🚨12.0 business days
📅
Dispatch Scheduled by Jared RappaportNov 12, 7:08 PM
Scheduled For:2025-11-18T16:00:00.000+0000
⏳4.6 business days
🔧
▶
2
Status: Tech On Site Nov 18, 11:17 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.58333333333333, 17
⏱️
▶
2
2x Labor Added Nov 18, 4:21 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Jared Rappaport
From:Tech On Site
To:Tech Off Site
Duration in Previous:5h 3m
⏱️
2x Labor Added Nov 18, 7:40 PM
Type:Labor, Travel
Status:Open
Qty:0.66666666666667, 17
🔄
Status: Reschedule by David CarvalhoNov 19, 1:48 PM
From:Tech Off Site
To:Reschedule
Duration in Previous:21h 26m
🔧
Status: Tech On Site by Jared RappaportNov 19, 5:16 PM
From:Reschedule
To:Tech On Site
Duration in Previous:3h 27m
🔩
▶
2
4x Parts Added Nov 19, 5:53 PM
4x Parts Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.76666666666667
✔️
Status: Completed by Jared RappaportNov 19, 5:58 PM
From:Tech On Site
To:Completed
Duration in Previous:41m
⏱️
▶
2
2x Labor Added Nov 19, 6:57 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Jared Rappaport
From:Completed
To:Closed
Duration in Previous:1h 1m
📄
Status: Ready to Bill by Hannah ShawNov 20, 4:39 PM
From:Closed
To:Ready to Bill
Duration in Previous:21h 40m
🚨10.9 business days
📨
▶
3
Status: Invoice Pending Dec 8, 3:42 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created
Invoice Number:SM-248486
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 10.3 business days (threshold: 1.0 business days)