Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310958 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Oct 23, 2025 → Nov 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (22 biz days early)
Active: 1 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Nov 30, 2025)
▶ Clock Running
Status: Created
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Oct 24 → Nov 26, 2025
22 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 26 → Nov 30, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Oct 23, 2025 Completed: Nov 30, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 24 Created ▶ Running 1 1
Oct 24 → Nov 26 Ready for Release ⏸ Paused 22 —
Nov 26 → Nov 26 Assigned ▶ Running 0 1
Nov 26 → Nov 30 Scheduled ▶ Running 0 1
Dispatch 2.0d
Holding 23.0d (excluded)
Coordinators 0.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
23.0 days
Coordinators
0.2 days
Created: Oct 23, 2025 Due: Dec 31, 2025 Completed: Nov 30, 2025 (31 days early)
📅
24.0 days Total Age
⏱️
23.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537705
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Kimberly Hardison
Created
Oct 23, 2025
Work Orders from this Case (1)
WO-01310958 (current) Invoiced
FCO • Fady Messak
Created: Oct 23, 2025 • Closed: Nov 30, 2025
Completed with minor delays
Invoiced • 132 days old
🚨
Primary Delay 23.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
23.0d
Scheduled
0.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
⚠️ Problem Description
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600057

Timeline

📞
Case Linked Oct 23, 9:25 AM
Case Number: 00537705
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 23, 9:38 AM
Work Order: WO-01310958
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Ashley Luman Oct 24, 10:23 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 0h
🚨 23.0 business days
👷
▶
3 Status: Assigned Nov 26, 5:16 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-26T13:00:00.000+0000
⏳ 0.8 business days
⏱️
▶
2 2x Labor Added Nov 30, 4:03 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 22h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 2, 12:55 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247980

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00537705
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Nov 26, 8:00 AM
Created
Oct 23, 9:38 AM
Invoice #
SM-247980

Work Details (2)

Name Type Status Qty Amount Date
WL-03022067 Labor Open 0.5 $0.00 Nov 30, 4:03 PM
WL-03022068 Labor Open 1 $0.00 Nov 30, 4:03 PM

Details