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WO-01310990 ↗ ServiceMax

FMBCNC, LLC • Evaluation • P3

📍 FastMed - Aberdeen (3300-3326) — 1800 N Sandhills Blvd, Aberdeen NC, 28315

Oct 23, 2025 → Oct 28, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Oct 28, 2025
✗ SLA Missed
Active: 3 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 24 → Oct 27, 2025
1 business day (counted)
Running total: 2 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 3 of 3 biz days used
Created: Oct 23, 2025 Completed: Oct 28, 2025
Business Days Used 3 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0 / 3
Oct 23 → Oct 24 Ready for Scheduling ▶ Running 1 1 / 3
Oct 24 → Oct 27 Assigned ▶ Running 1 2 / 3
Oct 27 → Oct 28 Scheduled ▶ Running 1 3 / 3
Oct 28 → Oct 28 Tech On Site ▶ Running 0 3 / 3
Dispatch 0.0d
Coordinators 5.8d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.8 days
Over SLA
Field Work
0.5 days
Created: Oct 23, 2025 Due: Oct 28, 2025 Completed: Oct 28, 2025 (on time)
📅
4.0 days Total Age
⏱️
2.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537706
URGENT L2 review - HCP
Closed
Model: Welch Allyn - CP150 Model Type: EKG Asset ID: 6257109 Serial #: 100035894521 EKG displaying error 01. The technician will need to evaluate the unit and determine if parts are needed for repairs. Possible parts needed: 1ea BATT99 https://www.ebiotrack.com/workorder.php?wo=69189
Priority
Critical
Origin
Phone
Reason
New Case
Contact
Roshenequa Nicholson
Owner
Shelby Robinson
Created
Oct 23, 2025
Work Orders from this Case (1)
WO-01310990 (current) Invoiced
Evaluation • Eric Colon
Created: Oct 23, 2025 • Closed: Oct 28, 2025
Completed with minor delays
Invoiced • 132 days old
🚨
Primary Delay 2.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 LHill-rec'd email from Roshenequa Nicholson-Yes 10/28 is a good time to schedule.


10/24/2025 LHill-sent email to Roshenequa Nicholson at rnicholson@fastmed.com. Offered her 10/28 with tech arrival between 11-1.


10/24/2025 LHill-Called (910) 724-2334 for Roshenequa Nicholson-trying to schedule tech visit.


10/24/2025 LHill-spoke with Shawn Rogers on meeting this afternoon. Advised him that Chris Morning is full. Eric Colon is further away but will be in Florecne on WO-01310833 which is 1 hr. 45 mins from this location. Per Shawn we can send Eric Colon.

🔧 Work Performed
10/28/25- EColon- Arrived on-site, checked in with front desk and escorted to unit. Hooked ekg leads up to safe-t-sim. Unit reading correctly, printed out ecg, door open created a jam. Fixed paper and unit was able to print as intended. Unplugged unit and error came up saying that battery was critically low, plug into AC power. Checked power plug and ensured unit was connected to power. Battery indicator began to charge. Let unit charge. Unit was able to charge the battery showing no issue with battery being able to charge. Error went away after charging. Unit fully functional.
🔍 Technician Findings
battery error.
⚠️ Problem Description
Model: Welch Allyn - CP150 Model Type: EKG Asset ID: 6257109 Serial #: 100035894521 EKG displaying error 01. The technician will need to evaluate the unit and determine if parts are needed for repairs. Possible parts needed: 1ea BATT99 https://www.ebiotrack.com/workorder.php?wo=69189

Timeline

📞
Case Linked Oct 23, 9:27 AM
Case Number: 00537706
Subject: URGENT L2 review - HCP
Status: Closed
📋
▶
2 Work Order Created Oct 23, 11:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Oct 24, 1:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
👷
Technician Assigned by Laura Hill Oct 24, 3:30 PM
Technician: Eric Colon
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Oct 27, 8:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-10-28T16:15:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Eric Colon Oct 28, 12:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 4h
⏱️
4x Labor Added Oct 28, 12:34 PM
Type: Labor, Travel
Status: Open
Qty: 3.25, 1, 137
⏱️
▶
2 Labor Added Oct 28, 4:13 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Colon
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 53m, 0m
📄
Status: Ready to Bill by Diane Patton Oct 29, 12:15 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 1m, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 31, 5:34 PM
Invoice Number: SM-245046

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00537706
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Evaluation
Branch
N/A
Technician
Eric Colon
Scheduled
Oct 28, 12:15 PM
Created
Oct 23, 11:36 AM
Invoice #
SM-245046

Work Details (5)

Name Type Status Qty Amount Date
WL-02986464 Labor Open 3.25 $276.25 Oct 28, 12:34 PM
WL-02986465 Labor Open 1 $160.00 Oct 28, 12:34 PM
WL-02986466 Travel Open 137 - Oct 28, 12:34 PM
WL-02986467 Travel Open 137 - Oct 28, 12:34 PM
WL-02986799 Labor Open 3 $0.00 Oct 28, 4:13 PM

Details