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WO-01310994 ↗ ServiceMax

FMBCNC, LLC • Misc. Inspection • P5

📍 FastMed - Henderson (3300-3341) — 903 S Beckford Dr, Henderson NC, 27536

Oct 23, 2025 → Oct 30, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 30, 2025
✗ SLA Missed
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Oct 24 → Oct 28, 2025
2 business days (counted)
Running total: 3 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 30, 2025
2 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Oct 23, 2025 Completed: Oct 30, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0 / 5
Oct 23 → Oct 24 Ready for Scheduling ▶ Running 1 1 / 5
Oct 24 → Oct 28 Assigned ▶ Running 2 3 / 5
Oct 28 → Oct 30 Scheduled ▶ Running 2 5 / 5
Oct 30 → Oct 30 Tech On Site ▶ Running 0 5 / 5
Dispatch 0.0d
Coordinators 7.7d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Oct 23, 2025 Due: Oct 30, 2025 Completed: Oct 30, 2025 (on time)
📅
6.0 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537721
Closed
New Miscellaneous Equipment Inspection Received a new Procedure light from another clinic, needs to be inspected https://www.ebiotrack.com/inspection.php?iid=30802
Priority
High
Origin
Phone
Reason
New Case
Contact
Angel Allen
Owner
Kimberly Hardison
Created
Oct 23, 2025
Work Orders from this Case (1)
WO-01310994 (current) Invoiced
Misc. Inspection • Christopher Morning
Created: Oct 23, 2025 • Closed: Oct 30, 2025
Completed with minor delays
Invoiced • 132 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28 MOwens Sent a FU email to Angel asking to schedule the visit for 10/30 after 1:30pm. Angel replied back that 10/30 after 1:30pm work for the visit.

10/24/2025 LHill-sent email to Angel Allen at angelallen@fastmed.com. Offered 10/30 with tech arrival between 1-3.


10/24/2025 LHill-Called 336-592-2230 for Angel Allen. Was unable to reach anyone.

🔧 Work Performed
10-30-25 CTM - Performed New Miscellaneous Equipment Inspection on Procedure light and added to EBT. TESTED . PASS . Notified POC Angel Allen of findings and completion.
🔍 Technician Findings
10-30-25 CTM - Perform New Miscellaneous Equipment Inspection on Procedure light and add to EBT. Notify POC Angel Allen of findings and completion.
⚠️ Problem Description
New Miscellaneous Equipment Inspection Received a new Procedure light from another clinic, needs to be inspected https://www.ebiotrack.com/inspection.php?iid=30802

Timeline

📞
Case Linked Oct 23, 9:53 AM
Case Number: 00537721
Subject:
Status: Closed
📋
▶
2 Work Order Created Oct 23, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Oct 24, 1:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Oct 28, 12:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-30T17:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Christopher Morning Oct 30, 12:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
⏱️
2x Labor Added Oct 30, 12:40 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 62
⏱️
Labor Added Oct 30, 12:53 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Christopher Morning Oct 30, 1:00 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 26m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 3, 9:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 21h
📨
Status: Invoice Pending by Diane Patton Nov 3, 9:45 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 4, 5:55 PM
Invoice Number: SM-245451

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00537721
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Oct 30, 1:30 PM
Created
Oct 23, 11:42 AM
Invoice #
SM-245451

Work Details (3)

Name Type Status Qty Amount Date
WL-02989924 Labor Open 1.5 $127.50 Oct 30, 12:40 PM
WL-02989925 Travel Open 62 - Oct 30, 12:40 PM
WL-02989947 Labor Open 0.5 $80.00 Oct 30, 12:53 PM

Details