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← WO Overview

WO-01311009 ↗ ServiceMax

ADVANCED MOBILITY SOLUTIONS INC • Repair • P7

📍 Advanced Mobility Solutions Inc - Storage Unit — 1411 Hickory St, Columbia MO, 65201

Oct 23, 2025 → Feb 2, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 3, 2025
✗ SLA Missed (50 biz days late)
Active: 57 biz days
Paused: 10 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Oct 24 → Nov 5, 2025
8 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
7d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 17, 2025
7 business days (counted)
Running total: 8 of 7 biz days used
22d
▶ Clock Running
Status: Scheduled
Nov 17 → Dec 19, 2025
22 business days (counted)
Running total: 30 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 19 → Dec 23, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 31 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 31 of 7 biz days used
10d
▶ Clock Running
Status: Scheduled
Dec 24 → Jan 9, 2026
10 business days (counted)
Running total: 41 of 7 biz days used
16d
▶ Clock Running
Status: Reschedule
Jan 9 → Feb 3, 2026
16 business days (counted)
Running total: 57 of 7 biz days used
Created: Oct 23, 2025 Completed: Feb 3, 2026
Business Days Used 57 / 7
0 7d budget +50d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0 / 7
Oct 23 → Oct 24 L2 Screening ▶ Running 1 1 / 7
Oct 24 → Nov 5 Awaiting Parts ⏸ Paused 8
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 1 / 7
Nov 5 → Nov 17 Assigned ▶ Running 7 8 / 7
Nov 17 → Dec 19 Scheduled ▶ Running 22 30 / 7
Dec 19 → Dec 23 Awaiting Parts ⏸ Paused 2
Dec 23 → Dec 24 Ready for Scheduling ▶ Running 1 31 / 7
Dec 24 → Dec 24 Assigned ▶ Running 0 31 / 7
Dec 24 → Jan 9 Scheduled ▶ Running 10 41 / 7
Jan 9 → Feb 3 Reschedule ▶ Running 16 57 / 7
Dispatch 1.9d
Material Management 11.0d
Coordinators 60.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
1.9 days
Over SLA
Material Management
11.0 days
Over SLA
Coordinators
60.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 23, 2025 Due: Jan 2, 2026 Completed: Feb 3, 2026 (31 days late)
📅
67.1 days Total Age
⏱️
23.0d in Scheduled Longest Stage
🔄
16 transitions Status Changes
⚠️
59.0d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537069
URGENT - EMS L2 Review
Closed
Q-00030741 Schedule with PM WO-01310128 Torn shoulder strap on Ferno cot, SN 23C201952 One strut needs replaced that is bent on Ferno cot, 15N-336776, also needs a battery. This needs to be scheduled with WO-01310128. Parts need to be sent to Kurt, who will be meeting the tech at the storage unit: Kurt Williams 2017 Timber Rd Jefferson City, MO 65109 Torn shoulder strap on Ferno cot, SN 23C201952-Pending on his color quote 1ea Red 0314197 and 1ea Blue 0314198 which ever he prefers this is a Power X1 Cot. 45 minutes includes PM. One strut needs replaced that is bent on Ferno cot, 15N-336776, also needs a battery. Powerflexx Cot quote 1ea Battery 0822012 and 1ea 1901754 and 1 hour of service. I spoke with Jeff.
Priority
Critical
Origin
Phone
Reason
New Case
Contact
Jeff Hamilton
Owner
Jessica Sells
Created
Oct 21, 2025
Work Orders from this Case (2)
WO-01311009 (current) Invoiced
Repair • Kevin Cox
Created: Oct 23, 2025 • Closed: Feb 2, 2026
WO-01311010 Invoiced
Repair • Kevin Cox
Created: Oct 23, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 132 days old
🚨
Primary Delay 23.0 days stuck in "Scheduled"
⏱️
Total Delay 59.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.9d / 1.0d SLA
Awaiting Parts
11.0d / 3.0d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Scheduled
34.0d / 2.0d SLA
Reschedule
16.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
WO Correction Needed
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/27 KKelch sent chatter to FSE to close out WO. CC'd SUP and FOM

1/20 KKelch sent chatter to FSE to follow up on below notes from CDempsey

1/9 KKelch- sent chatter to FSE to follow up on below notes from CDempsey to see if this is ready to be rescheduled. CC'd SUP and FOM

1/8/26 CDempsey- tracking shows parts delivered to Kevin (Ballwin, MO) on Monday Dec 29th. Signed by Malaki. Putting wo into Reschedule so that when Kevin puts his hands on the parts, he can notify Kaitlyn and wo can be scheduled.

1/5/25 CDempsey- called Kevin, no answer. Scheduling meeting with FOM for tomorrow.

12/26/2025 Sramen - updated due date. Parts ETA 12/29.


12/24 KKelch called Jeff to schedule for 1/2 between 9 and 11 am. Customer confirmed. 

12/19/25 CDempsey- parts have been lost and needing to reorder.

12/10/25 CDempsey- Kevin is trying to locate parts.

12/3/25 CDempsey- contacted Kevin again about this Past Scheduled wo.

12/2/25 CDempsey- contacted Kevin about this Past Scheduled wo. Requested status update asap.

11/17 KKelch called Jeff to schedule for 11/25 between 9 and 11 am. Customer confirmed. Call logged on WO-01310128

11/17 KKelch waiting for tracking to be added on WO-01311009 prior to scheduling. Sent chatter to SWeaver on parts order 00084091 to see why there was a delay

11/10 KKelch waiting for tracking to be added on WO-01311009 prior to scheduling

11/5/25 RCook- Updated due date based on parts. Tracking is not been added yet.


10/31 KKelch Jeff called me to see if there was still a delay on the shoulder straps, I confirmed that we have not received them at this time and he asked to hold off on the PMs and repairs until those come in. Call logged on WO-01310128

10/29/2025 LHill-sent chatter to @[Lauren Oberg]​ This customer is asking if they can install the shoulder strap themselves when they receive it or does tech need to come onsite to install the shoulder strap. The reason contact is asking is because we have 2 other WOs that are ready to schedule but this shoulder strap hasn't shipped yet.


10/23/2025jsells

Q-00030741

🔧 Work Performed
no work performed. Dropped off parts to site, customer is putting strap on him self
🔍 Technician Findings
customer is putting strap on him self
⚠️ Problem Description
Q-00030741 Schedule with PM WO-01310128 Torn shoulder strap on Ferno cot, SN 23C201952 This needs to be scheduled with WO-01310128. Parts need to be sent to Kurt, who will be meeting the tech at the storage unit: Kurt Williams 2017 Timber Rd Jefferson City, MO 65109 Torn shoulder strap on Ferno cot, SN 23C201952-Pending on his color quote 1ea Red 0314197 and 1ea Blue 0314198 which ever he prefers this is a Power X1 Cot. 45 minutes includes PM. https://www.ebiotrack.com/workorder.php?wo=69193
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Oct 21, 10:27 AM
Case Number: 00537069
Subject: URGENT - EMS L2 Review
Status: Closed
3.0 business days
📋
2 Work Order Created Oct 23, 12:46 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Oct 24, 8:38 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 19h 50m
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Amy Greene Nov 4, 7:22 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 11d 11h
👷
2 Technician Assigned Nov 5, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13h 43m
⚠️ 8.0 business days
🔩
2x Parts Added Nov 17, 9:11 AM
Type: Parts, Expenses
Status: Open
Qty: 1
🗓️
2 Status: Scheduled Nov 17, 9:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-25T15:00:00.000+0000
🚨 23.0 business days
📦
2 Parts Requested Dec 19, 10:34 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Craig Dempsey
From: Scheduled
To: Awaiting Parts
Duration in Previous: 32d 1h
3.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 23, 3:30 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 4d 4h
💵
Expenses Added Dec 23, 4:04 PM
Type: Expenses
Status: Open
Qty: 1
👷
4 Technician Assigned Dec 24, 8:58 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 28m
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-02T15:00:00.000+0000
🚨 11.0 business days
🔄
Status: Reschedule by Craig Dempsey Jan 9, 10:26 AM
From: Scheduled
To: Reschedule
Duration in Previous: 16d 1h
🚨 16.0 business days
✔️
Status: Completed by Kevin Cox Feb 2, 8:11 PM
From: Reschedule
To: Completed
Duration in Previous: 24d 9h
⏱️
2 Labor Added Feb 2, 8:30 PM
Labor Added → Status: Closed
🏁
Status: Closed by Kevin Cox
From: Completed
To: Closed
Duration in Previous: 22m
2.4 business days
✏️
3 Status: WO Correction Needed Feb 4, 5:49 PM
Status: WO Correction Needed → Travel Added → Status: Closed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 109
🏁
Status: Closed by Kevin Cox
From: WO Correction Needed
To: Closed
Duration in Previous: 2m
📄
2 Status: Ready to Bill Feb 4, 6:24 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
2.9 business days
🧾
Invoice Created Feb 9, 1:25 AM
Invoice Number: SM-253014

Bottlenecks

L2 Screening
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Reschedule
Duration: 16.1 business days (threshold: 2.0 business days)
Exceeded by 14.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00537069
Closed
📦
Parts Order 00084091
Closed
📦
Parts Order 00087041
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Kevin Cox
Scheduled
N/A
Created
Oct 23, 12:46 PM
Invoice #
SM-253014

Work Details (5)

Name Type Status Qty Amount Date
WL-03009651 Parts Open 1 $55.00 Nov 17, 9:11 AM
WL-03009653 Expenses Open 1 $0.00 Nov 17, 9:11 AM
WL-03046535 Expenses Open 1 $15.66 Dec 23, 4:04 PM
WL-03088798 Labor Open 2 $260.00 Feb 2, 8:30 PM
WL-03091769 Travel Open 109 $79.57 Feb 4, 5:51 PM

Details