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Detailed work order timeline, KPIs, and analysis

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WO-01311031 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 TMCOne Medical Group — 2424 North Wyatt Drive Ste 240, Tucson, AZ, 85712

Oct 23, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 12, 2025
✓ SLA Met
Active: 13 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Oct 23 → Nov 12, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Oct 23, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0
Oct 23 → Oct 23 Ready for Scheduling ▶ Running 0 0
Oct 23 → Oct 23 Assigned ▶ Running 0 0
Oct 23 → Nov 12 Scheduled ▶ Running 13 13
Nov 12 → Nov 12 Tech On Site ▶ Running 0 13
Dispatch 0.0d
Coordinators 13.7d
Field Work 0.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.7 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Oct 23, 2025 Due: Nov 12, 2025 Completed: Nov 12, 2025 (on time)
📅
13.7 days Total Age
⏱️
13.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
12.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537796
Dispatch Request for Midmark Delivery - [TMC Med Network MDS 8668981 equipment]
Closed
Please see the following technician request details for Midmark equipment delivery and installation. Request Type: delivery and Installation Date of Delivery;: 11/12/25 Delivery Time: 9:30-10AM Time Technician needs to arrive at location: 9AM Estimated Time on Site (hours): 2 Product: (1) 630-010, 002-10108-845 & 9A550001-845 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com
Priority
Standard
Origin
Email
Reason
New Case
Contact
James R. Copley
Owner
Kimberly Hardison
Created
Oct 23, 2025
Work Orders from this Case (1)
WO-01311031 (current) Invoiced
Delivery • Andrew Przybyla
Created: Oct 23, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 132 days old
🚨
Primary Delay 13.7 days stuck in "Scheduled"
⏱️
Total Delay 12.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
13.7d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech plugged in the chairs and tech then function tested the one chair. Tech filled out all the paperwork and attached them to the WO.
🔍 Technician Findings
Tech arrived on site and helped with the delivery of one chair.
⚠️ Problem Description
Please see the following technician request details for Midmark equipment delivery and installation. Request Type: delivery and Installation Date of Delivery;: 11/12/25 Delivery Time: 9:30-10AM Time Technician needs to arrive at location: 9AM Estimated Time on Site (hours): 2 Product: (1) 630-010, 002-10108-845 & 9A550001-845 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com

Timeline

📞
Case Linked Oct 23, 11:33 AM
Case Number: 00537796
Subject: Dispatch Request for Midmark Delivery - [TMC Med Network MDS 8668981 equipment]
Status: Closed
📋
▶
2 Work Order Created Oct 23, 2:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Oct 23, 2:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 9m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-12T16:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Nov 3, 10:18 AM
Scheduled For: 2025-11-12T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Andrew Przybyla Nov 11, 3:33 PM
Scheduled For: 2025-11-12T16:00:00.000+0000
🔧
Status: Tech On Site by Andrew Przybyla Nov 12, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 21h
⏱️
3x Labor Added Nov 12, 12:25 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 69
✔️
Status: Completed by Andrew Przybyla Nov 12, 2:30 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 29m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 13, 4:47 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Nov 14, 5:14 PM
Invoice Number: SM-246468

Bottlenecks

Scheduled
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00537796
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Nov 12, 11:00 AM
Created
Oct 23, 2:00 PM
Invoice #
SM-246468

Work Details (3)

Name Type Status Qty Amount Date
WL-03004546 Labor Open 2 $220.00 Nov 12, 12:25 PM
WL-03004547 Labor Open 1.5 $0.00 Nov 12, 12:25 PM
WL-03004548 Travel Open 69 $0.00 Nov 12, 12:25 PM

Details