Detailed work order timeline, KPIs, and analysis
Modern Animal Hospital • Virtual Tech - Field Repair • P3
📍 Modern Animal Clinic - NOPA — 401 Divisadero St, San Franscisco CA, 94117
Oct 23, 2025 → Dec 15, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 23 → Oct 23 | Created | ▶ Running | 0 | 0 / 3 |
| Oct 23 → Oct 24 | Ready for Scheduling | ▶ Running | 1 | 1 / 3 |
| Oct 24 → Oct 24 | Assigned | ▶ Running | 0 | 1 / 3 |
| Oct 24 → Oct 27 | Scheduled | ▶ Running | 1 | 2 / 3 |
| Oct 27 → Oct 27 | Tech On Site | ▶ Running | 0 | 2 / 3 |
| Oct 27 → Dec 9 | Awaiting Parts | ⏸ Paused | 28 | — |
| Dec 9 → Dec 10 | Reschedule | ▶ Running | 1 | 3 / 3 |
| Dec 10 → Dec 11 | Assigned | ▶ Running | 1 | 4 / 3 |
| Dec 11 → Dec 12 | Scheduled | ▶ Running | 1 | 5 / 3 |
| Dec 12 → Dec 12 | Tech On Site | ▶ Running | 0 | 5 / 3 |
| Dec 12 → Dec 16 | Scheduled | ▶ Running | 2 | 7 / 3 |
12/18/25 CDempsey- notifying Justin of correction needed.
12/15/25 - JArmas - customer did not call back, called customer at 3:00pm, they have not returned call, closing WO for now.
12/12 - JArmas - I was able to fix flow meter, I did not see at the time a part had been ordered, but customer was satisfied with repair and said she would keep the part for another time. She also informed me the the Vaporizer is leaking, I was not able to stop the leak and told them it would need to be replaced, they need manager approval, manager is not in today they will call back Monday, unable to close for now.
12-11 Mburris email from POC to set appt for 12-12 arrival window between 9am and 11am. ( Lindsay)........Hi Michael,
This is Lindsay, the clinic manager from the NOPA location of Modern Animal. Thank you for reaching out to schedule. Do you happen to have availability on Friday? That day would be better due to our procedure schedule. Thanks!
Sincerely,
Lindsay
12-10 Mburris email sent to POC
12/04/2025 SRobinson- Order No: 741303
Customer PO No: PO015327
Customer: EMSAR Inc
Ship To Name: Modern Animal Clinic
Ship To Address: 401 Divisadero St
Ship To City/State: San Franscisco, CA 94117
Waybill (Tracking #): 1ZE444250371552788
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 03-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 91805081 SERIAL #: DESCRIPTION: FLOWMETER, O2 .2-4 LPM
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
10-24 Mburris email from POC to set appt....Hi Michael,
10/27 works perfect for us. I will be on surgery team that day so the next best points of contact will be either Jessica(clinic manager) or Lindsay (clinic manager) There are no requirements to gain access to the equipment and no additional parts needed as far as we know.
10-24 Mburris email sent to POC
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02985850 | Labor | Open | 1.5 | $0.00 | Oct 27, 7:16 PM |
| WL-02985851 | Labor | Open | 2 | $238.00 | Oct 27, 7:16 PM |
| WL-02985852 | Travel | Open | 25 | $110.00 | Oct 27, 7:16 PM |
| WL-02986062 | Labor | Open | 3.25 | $0.00 | Oct 27, 10:47 PM |
| WL-02986063 | Travel | Open | 105 | $0.00 | Oct 27, 10:47 PM |
| WL-03031711 | Expenses | Open | 1 | $0.00 | Dec 9, 3:49 PM |
| WL-03036273 | Labor | Open | 3 | $0.00 | Dec 12, 4:43 PM |
| WL-03036274 | Labor | Open | 1 | $119.00 | Dec 12, 4:43 PM |
| WL-03036275 | Labor | Open | 2 | $0.00 | Dec 12, 4:43 PM |
| WL-03036276 | Travel | Open | 105 | $275.00 | Dec 12, 4:43 PM |
| WL-03036277 | Travel | Open | 105 | $0.00 | Dec 12, 4:43 PM |