Q-00030749
6500 Power-PRO XT 110143198 - "It acts like it has a short in it." Sometimes the green light comes on and other times it doesn't which shows the cot is activated.
Repair travel will not be billable if the repair/eval on the stretcher in need of repair is scheduled with the PM (WO-01310813).
Chief's cell#: 276.395.4137 and work#: 276.762.0242
The technician will need to evaluate the unit and determine if parts are needed for repairs. If the parts quoted are not needed, they should not be billed.
QTY 1 PN 6500-102-216
Evaluation-
Unit works intermittently
Checked for binding leg bearings- leg bearings are okay.
Checked battery voltage- battery voltage good.
Swapped to another battery- battery good but no cot operation.
Drains battery quickly
Opened up covers to see battery connection and pc board connection
Found burnt wiring.
Wires going from battery connection to pc board burnt and melted.
I was provided a new battery connection/connector
Melted connectors are both on battery connector side and pc board side. Pc board is ruined
I inspected for root cause of burn. No clear indicators.
Assessment: wires rubbed each other and caused an arc via vibration or the batteries are an issue. Customer uses aftermarket batteries
1/5/26
Unit disassembled
Computer board replaced
Old battery terminal removed
Battery terminal installed
Unit cycle tested
🔍Technician Findings
Unit located
Unit not operational
Asset- 13283981
1/5/26
Unit located
⚠️Problem Description
Q-00031064
6500 Power-PRO XT 110143198
Requires new pc board and battery connection
6500-102-014 x1, control board
New control board will require a cot dongle,
6500-002-103 x1
0004-874-000 x2, Screws
6500-102-216 x1, battery terminal
If the new pc board has white connectors, ensure new battery connector also has white connectors.
Q-00030749
6500 Power-PRO XT 110143198 - "It acts like it has a short in it." Sometimes the green light comes on and other times it doesn't which shows the cot is activated.
Repair travel will not be billable if the repair/eval on the stretcher in need of repair is scheduled with the PM (WO-01310813).
Chief's cell#: 276.395.4137 and work#: 276.762.0242
The technician will need to evaluate the unit and determine if parts are needed for repairs. If the parts quoted are not needed, they should not be billed.
QTY 1 PN 6500-102-216
📄Description
Stryker 6500 Power-PRO XT Power Cot
📋
Inbound from +12763954137
Completed Dec 30, 2025
Matthew called back and he said Mon. 1/5 with arrival closer to 11am works for him.
📋
Outbound to +12763954137
Completed Dec 30, 2025
Called Matthew back and left a vm requesting to schedule the repair visit for 1/5.
📧
Email:CASTLEWOOD FIRE RESCUE Stretcher Repairs
Completed Dec 24, 2025
From: mowens@emsar.com
To: matttank0201@gmail.com
Matthew
All the parts needed for the repairs on your stretchers have shipped to my tech Todd Fogiel. His first opening to schedule is on Mon. 1/5. Would this day work for the repair visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.c
📋
Outbound to +12763954137
Completed Dec 23, 2025
Called to speak to Matthew Phillips. Left a vm for him to call back to schedule the repair visit.
📋
Outbound to +12763954137
Completed Nov 6, 2025
Called and spoke to Matthew Phillips. Scheduled the repair/PM visit for next Mon. 11/10 with eta between 10-11am.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 31, 2025
To: matttank0201@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311075Location: CASTLEWOOD FIRE RESCUEAddress: 103 Donnie Dean Drive Castlewood, VA 24224Device: 6500 Power-PRO XT 110143198Problem Description: Q-00030749
6500 Power-PRO XT 110143198
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 24, 2025
To: matttank0201@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311075Location: CASTLEWOOD FIRE RESCUEAddress: 103 Donnie Dean Drive Castlewood, VA 24224Device: 6500 Power-PRO XT 110143198Problem Description: Q-00030749
6500 Power-PRO XT 110143198
Work Order: WO-01311075
Account: CASTLEWOOD FIRE RESCUE
Customer Case Number:
Location: CASTLEWOOD FIRE RESCUE
Address: 103 Donnie Dean Drive, Castlewood, VA 24224
Manufacturer: Stryker Medical EMS
Model #: 6500 Power-PRO XT
Serial #: 110143198
Contact Name: Matthew Phillips
Contact Phone: 2763954