Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311090 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 UPMC Pinnacle Hanover — 300 Highland Ave, Hanover PA, 17331

Oct 23, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 6, 2025
✗ SLA Missed
Active: 9 biz days
Paused: 3 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
2d
▶ Clock Running
Status: Created
Oct 23 → Oct 27, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Ready for Release
Oct 27 → Oct 30, 2025
3 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 2 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 11, 2025
7 business days (counted)
Running total: 9 of ? biz days used
Created: Oct 23, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 27 Created ▶ Running 2 2
Oct 27 → Oct 30 Ready for Release ⏸ Paused 3 —
Oct 30 → Oct 30 Assigned ▶ Running 0 2
Oct 30 → Nov 11 Scheduled ▶ Running 7 9
Dispatch 2.5d
Holding 4.0d (excluded)
Coordinators 7.5d
Billing 1.3d
✗ SLA Missed
Dispatch
2.5 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
7.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 23, 2025 Due: Nov 6, 2025 Completed: Nov 11, 2025 (4 days late)
📅
12.5 days Total Age
⏱️
7.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00537950
URGENT Philips WO Request
Closed
Back USB port is damaged
Priority
High
Origin
Email
Reason
New Case
Contact
Aden Juelich
Owner
Shelby Robinson
Created
Oct 23, 2025
Work Orders from this Case (1)
WO-01311090 (current) Invoiced
Repair • Jason Yenser
Created: Oct 23, 2025 • Closed: Nov 11, 2025
Completed with minor delays
Invoiced • 132 days old
🚨
Primary Delay 7.5 days stuck in "Scheduled"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.5d / 0.5d SLA
Ready for Release
4.0d
Assigned
0.0d / 0.5d SLA
Scheduled
7.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/25 RFosbury Rec'd email confirmation from aden.juelich@trimedx.com confirming Jason Y Nov 11th

10/30/2025 RFosbury LVM for Aden Juelich and sent FU email to aden.juelich@trimedx.com proposing Jason Y Nov 11th or Dec 16th.

🔧 Work Performed
Replaced PCBA CPU, tested Passed, return to Service
🔍 Technician Findings
Replaced PCBA CPU, tested Passed, return to Service
⚠️ Problem Description
Back USB port is damaged
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 23, 3:31 PM
Case Number: 00537950
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 23, 3:42 PM
Work Order: WO-01311090
Type: Repair
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Rich Fosbury Oct 27, 11:50 AM
From: Entered
To: Ready for Release
Duration in Previous: 3d 20h
⏳ 4.0 business days
👷
▶
4 Technician Assigned Oct 30, 4:15 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rich Fosbury
From: Ready for Release
To: Assigned
Duration in Previous: 3d 4h
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-11T14:30:00.000+0000
⚠️ 8.0 business days
⏱️
5x Labor Added Nov 11, 3:25 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 102, 100
✔️
Status: Completed by Jason Yenser Nov 11, 4:51 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 1h, 0m
⏱️
Labor Added Nov 12, 10:05 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 12, 10:10 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 18m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m
🚨 37.0 business days
🧾
Invoice Created Jan 9, 9:26 AM
Invoice Number: SM-246580

Bottlenecks

Entered
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00537950
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 11, 9:30 AM
Created
Oct 23, 3:42 PM
Invoice #
SM-246580

Work Details (6)

Name Type Status Qty Amount Date
WL-03003549 Labor Open 2.5 $0.00 Nov 11, 3:25 PM
WL-03003550 Labor Open 2 $190.00 Nov 11, 3:25 PM
WL-03003551 Labor Open 2 $155.00 Nov 11, 3:25 PM
WL-03003552 Travel Open 102 $0.00 Nov 11, 3:25 PM
WL-03003553 Travel Open 100 $0.00 Nov 11, 3:25 PM
WL-03004361 Labor Open 0.016666666666667 $38.00 Nov 12, 10:05 AM

Details