Good Afternoon,
I'm reaching out to report an issue with the bed in OR 3. The outlet cord is caught underneath the bed preventing it from moving up and down. Our team has attempted to free it, but the cord remains firmly stuck. Thank you in advance for your help.
Daniela Estrada, LVN | Lead Clinician
Sono Bello
It’s your life. Live it beautifully.
2000 Crow Canyon Pl Suite 100
San Ramon, CA 94583
[destrada@sonobello.com] [sanramonnurses@sonobello.com] |[925-705-4585] | Fax: [ 925-891-9160 ]
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Inspected chair found damaged power cord, I was able to use a different cord to test the chair, found small dent in shroud but nothing that would cause any issue, found no other issue. Informed customer that could not use that power cord it would have to be OEM, asked if they wanted me to order them a new one, they said they would take care of it.
🔍Technician Findings
Damaged power cord
⚠️Problem Description
Good Afternoon,
I'm reaching out to report an issue with the bed in OR 3. The outlet cord is caught underneath the bed preventing it from moving up and down. Our team has attempted to free it, but the cord remains firmly stuck. Thank you in advance for your help. https://www.ebiotrack.com/workorder.php?wo=69206
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WO-01311103 - Virtual Tech - Field Repair - San Ramon - CA - San Ramon
Oct 28, 2025 4:00pm – 6:00pm
Work Order: WO-01311103
Account: Sono Bello
Customer Case Number:
Location: CA - San Ramon
Address: 2000 Crow Canyon Place Suite 100, San Ramon, CA 94583
Manufacturer:
Model #:
Serial #:
Contact Name: Daniela Estrada
Contact Phone: 925-705-4585
Contact Email: destrada@sonobello.com
Due Date: 10/