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WO-01311117 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Colonial Manor Animal Hospital — 13726 W 159th St, Homer Glen IL, 60491

Oct 23, 2025 → Oct 31, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 29, 2025
✗ SLA Missed (2 biz days late)
Active: 6 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 24 → Oct 24, 2025
0 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 27, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 27 → Oct 31, 2025
4 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 6 of 4 biz days used
Created: Oct 23, 2025 Completed: Oct 31, 2025
Business Days Used 6 / 4
0 4d budget +2d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0 / 4
Oct 23 → Oct 24 Ready for Scheduling ▶ Running 1 1 / 4
Oct 24 → Oct 24 Assigned ▶ Running 0 1 / 4
Oct 24 → Oct 24 Awaiting Parts - Customer ⏸ Paused 0 —
Oct 24 → Oct 27 Ready for Scheduling ▶ Running 1 2 / 4
Oct 27 → Oct 31 Scheduled ▶ Running 4 6 / 4
Oct 31 → Oct 31 Tech On Site ▶ Running 0 6 / 4
Dispatch 0.0d
Material Management 1.0d
Coordinators 7.2d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.0 days
Coordinators
7.2 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Oct 23, 2025 Due: Oct 31, 2025 Completed: Oct 31, 2025 (on time)
📅
6.4 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537870
Midmark Service Request Dispatch Authorization - WO-00119179
Closed
Zone 1 PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 734511 016-1731-00 1.00000 Ship Exchanged Open 734511 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Hawkins
Owner
Sherry Reich
Created
Oct 23, 2025
Work Orders from this Case (1)
WO-01311117 (current) Invoiced
Preventive Maintenance • Mike Huffman
Created: Oct 23, 2025 • Closed: Oct 31, 2025
Completed with minor delays
Invoiced • 132 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Awaiting Parts - Customer
1.0d
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/2025 Mike Huffman. Travel to site includes dropping off rental car, picking up company van and driving to site.


10/27/2025 CRamen spoke with Lynn and scheduled Friday 10/31/2025 with tech arrival between 8-10am. 


10/27/2025 CRamen Parts deliver tomorrow


10/24/2025jsells

Ship To Name: Colonial Manor Animal Hospital Ship To Address: 13726 W 159th St Ship To City/State: Homer Glen, IL 60491-7976 Waybill (Tracking #): 1ZE444250373306531 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 24-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 016-1731-00 SERIAL #: DESCRIPTION: KIT, SWIVEL COUPLER O-RING, ALL HIGH-SPEED SWIVEL MODELS LINE NO: 2.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


10/23/2025 CRamen assigned to MHuffman and placed into APC


10/23/25 SReich - Called site and held for five minutes. Sending an email.  

🔧 Work Performed
10/31/2025 Mike Huffman. Completed the PM. Completed the PM checklist and Service Request Authorization. Obtained customer signature.
🔍 Technician Findings
VetPro 100 in need of a PM.
⚠️ Problem Description
Zone 1 PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 734511 016-1731-00 1.00000 Ship Exchanged Open 734511 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Oct 23, 1:04 PM
Case Number: 00537870
Subject: Midmark Service Request Dispatch Authorization - WO-00119179
Status: Closed
📋
Work Order Created Oct 23, 5:03 PM
Work Order: WO-01311117
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Sherry Reich Oct 23, 5:11 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8m
👷
▶
2 Technician Assigned Oct 23, 11:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 6h 40m
📅
Status: Ready for Scheduling by Jessica Sells Oct 24, 5:25 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 17h 32m
⏳ 1.8 business days
📅
▶
2 Dispatch Scheduled Oct 27, 9:20 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 15h
⚠️ 5.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Oct 31, 11:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 2h
⏱️
3x Labor Added Oct 31, 12:40 PM
Type: Labor, Travel
Status: Open
Qty: 4.5, 1, 130
⏱️
▶
2 2x Labor Added Oct 31, 7:35 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 57m, 0m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Nov 4, 4:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Nov 6, 12:39 PM
Invoice Number: SM-245599

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00537870
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Oct 31, 9:00 AM
Created
Oct 23, 5:03 PM
Invoice #
SM-245599

Work Details (5)

Name Type Status Qty Amount Date
WL-02991680 Labor Open 4.5 $0.00 Oct 31, 12:40 PM
WL-02991681 Labor Open 1 $240.00 Oct 31, 12:40 PM
WL-02991682 Travel Open 130 $110.00 Oct 31, 12:40 PM
WL-02992534 Labor Open 7 $0.00 Oct 31, 7:35 PM
WL-02992535 Travel Open 350 $0.00 Oct 31, 7:35 PM

Details