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WO-01311151 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Baptist Hospital — 123 Baptist Way, Pensacola FL, 32503

Oct 24, 2025 → Oct 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 7, 2025
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 25, 2025)
0d
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 24 → Oct 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 24, 2025 Completed: Oct 25, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 24 Assigned ▶ Running 0 0
Oct 24 → Oct 24 Scheduled ▶ Running 0 0
Oct 24 → Oct 25 Tech On Site ▶ Running 0 0
Dispatch 0.4d
Coordinators 0.0d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Coordinators
0.0 days
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Oct 24, 2025 Due: Nov 7, 2025 Completed: Oct 25, 2025 (13 days early)
📅
1.0 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 23, 2025
Visit 2 Oct 24, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538003
URGENT Philips WO Request
Closed
Unit failed flow sensor accuracy
Priority
High
Origin
Email
Reason
New Case
Contact
Kent Roberts
Owner
Kimberly Hardison
Created
Oct 23, 2025
Work Orders from this Case (1)
WO-01311151 (current) Invoiced
Repair • Marvin Rivas
Created: Oct 24, 2025 • Closed: Oct 25, 2025
Completed with minor delays
Invoiced • 131 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/2025 MNewman - Dispatching to Marvin per request.

🔧 Work Performed
Replaced Flow Sensor and System PCBA per service guide instructions. Performed complete Service Diagnostic & Test Tool Final Test. All tests passed. Device returned to use.
🔍 Technician Findings
repairs complete.
⚠️ Problem Description
Unit failed flow sensor accuracy
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 23, 6:06 PM
Case Number: 00538003
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 24, 7:19 AM
Work Order: WO-01311151
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Oct 24, 10:32 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 3h 12m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-24T12:00:00.000+0000
🔧
Status: Tech On Site by Marvin Rivas Oct 24, 10:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17m
⏱️
Labor Added Oct 24, 2:01 PM
Type: Labor
Status: Open
Qty: 6.5
⏱️
2x Labor Added Oct 24, 2:10 PM
Type: Labor
Status: Open
Qty: 0.5, 4.75
⏱️
Labor Added Oct 24, 2:33 PM
Type: Labor
Status: Open
Qty: 7
💵
7x Expenses Added Oct 25, 1:09 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Oct 25, 1:54 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Oct 27, 11:39 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 31, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 16m
🚨 33.0 business days
🧾
Invoice Created Dec 20, 9:50 AM
Invoice Number: SM-245318

Bottlenecks

Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00538003
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Oct 24, 8:00 AM
Created
Oct 24, 7:19 AM
Invoice #
SM-245318

Work Details (12)

Name Type Status Qty Amount Date
WL-02983335 Labor Open 6.5 $0.00 Oct 24, 2:01 PM
WL-02983343 Labor Open 0.5 $0.00 Oct 24, 2:10 PM
WL-02983344 Labor Open 4.75 $451.25 Oct 24, 2:10 PM
WL-02983368 Labor Open 7 $155.00 Oct 24, 2:33 PM
WL-02984189 Expenses Open 1 $0.00 Oct 25, 1:09 PM
WL-02984190 Expenses Open 1 $0.00 Oct 25, 1:09 PM
WL-02984191 Expenses Open 1 $0.00 Oct 25, 1:09 PM
WL-02984192 Expenses Open 1 $0.00 Oct 25, 1:09 PM
WL-02984193 Expenses Open 1 $0.00 Oct 25, 1:09 PM
WL-02984194 Expenses Open 1 $0.00 Oct 25, 1:09 PM
WL-02984195 Expenses Open 1 $0.00 Oct 25, 1:09 PM
WL-02985248 Labor Open 0.016666666666667 $38.00 Oct 27, 11:39 AM

Details