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WO-01311156 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Petsmart Store #1804 — 641 Baltimore Pike,, Springfield, PA, 19064

Oct 24, 2025 → Nov 3, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 30, 2025
✗ SLA Missed (2 biz days late)
Active: 6 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 24 → Oct 27, 2025
1 business day (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 28 → Nov 3, 2025
4 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 6 of 4 biz days used
Created: Oct 24, 2025 Completed: Nov 4, 2025
Business Days Used 6 / 4
0 4d budget +2d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0 / 4
Oct 24 → Oct 24 Ready for Scheduling ▶ Running 0 0 / 4
Oct 24 → Oct 24 Assigned ▶ Running 0 0 / 4
Oct 24 → Oct 27 Awaiting Parts - Customer ⏸ Paused 1 —
Oct 27 → Oct 28 Ready for Scheduling ▶ Running 1 1 / 4
Oct 28 → Nov 3 Scheduled ▶ Running 4 5 / 4
Nov 3 → Nov 4 Tech On Site ▶ Running 1 6 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 6.7d
Field Work 1.2d
Billing 0.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
6.7 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.4 days
Created: Oct 24, 2025 Due: Nov 3, 2025 Completed: Nov 4, 2025 (on time)
📅
7.3 days Total Age
⏱️
4.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537935
Midmark Service Request Dispatch Authorization - WO-00119186
Closed
Dispatch Type Repair PROBLEM SUMMARY WD tripping breaker ADDITIONAL NOTES Call mobile number to schedule service. Facility is closed on Wednesdays and Sundays. The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 734542 002-10453-00 1.00000 Ship Exchanged Open 734542 002-1148-00 1.00000 Return Exchange Open 734542 002-1148-00 -1 Return Exchange Open 734542 002-10453-00 -1 Ship Exchanged Open 734542 S006-00909 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brittany Pieretti
Owner
Kimberly Hardison
Created
Oct 23, 2025
Work Orders from this Case (1)
WO-01311156 (current) Invoiced
Repair • Chris Galasso
Created: Oct 24, 2025 • Closed: Nov 3, 2025
Completed with minor delays
Invoiced • 131 days old
🚨
Primary Delay 4.5 days stuck in "Scheduled"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Awaiting Parts - Customer
2.0d
Scheduled
4.5d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28 MOwens Called and spoke to Brittany Pieretti. Told her to watch for the parts delivering from Midmark by UPS tomorrow or Thurs of this week. Scheduled the visit for first available on Mon. 11/3 with eta between 11am-12pm.


10/27/2025 SRobinson- Order No: 734542

Customer PO No: SR1481388

Customer: Midmark No Charge

Service Request NO: 1481388

Ship To Name: Petsmart Store #1804

Ship To Address: 641 Baltimore Pike    

Ship To City/State: Springfield, PA 19064

Waybill (Tracking #): 1ZE444250375171825

Carrier: UPS-Parcel-Ground  


The following items have shipped from Midmark Corporation on: 27-OCT-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-1148-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 SOLENOID 115V


LINE NO: 3.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE


LINE NO: 5.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259047628623 DESCRIPTION: ARS LABEL, ST RT 47 WEST


10/24 KHardison, Location not open yet. Sent an email regarding WO.

🔧 Work Performed
REPLACED CHECK VALVE AND SOLENOID; CYCLED COMPRESSOR ~30 MINUTES; TESTED GOOD; USER TESTED GOOD
🔍 Technician Findings
UNIT TRIPPING BREAKER
⚠️ Problem Description
Dispatch Type Repair PROBLEM SUMMARY WD tripping breaker ADDITIONAL NOTES Call mobile number to schedule service. Facility is closed on Wednesdays and Sundays. The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 734542 002-10453-00 1.00000 Ship Exchanged Open 734542 002-1148-00 1.00000 Return Exchange Open 734542 002-1148-00 -1 Return Exchange Open 734542 002-10453-00 -1 Ship Exchanged Open 734542 S006-00909 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Oct 23, 3:05 PM
Case Number: 00537935
Subject: Midmark Service Request Dispatch Authorization - WO-00119186
Status: Closed
📋
▶
2 Work Order Created Oct 24, 7:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Oct 24, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 3h 22m, 0m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Oct 27, 2:15 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 3d 3h
⏳ 2.0 business days
🗓️
▶
3 Status: Scheduled Oct 28, 3:41 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-03T17:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-03T16:45:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Chris Galasso Nov 3, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
⏱️
▶
2 3x Labor Added Nov 3, 9:20 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 53m, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Nancy Suarez Nov 5, 1:44 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1d 16h, 0m
💰
Status: Invoiced by Nancy Suarez Nov 5, 5:08 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 23m
⏳ 3.9 business days
🧾
Invoice Created Nov 10, 8:18 PM
Invoice Number: SM-245654

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00537935
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Chris Galasso
Scheduled
Nov 3, 11:45 AM
Created
Oct 24, 7:47 AM
Invoice #
SM-245654

Work Details (3)

Name Type Status Qty Amount Date
WL-02995093 Labor Open 0.5 $0.00 Nov 3, 9:20 PM
WL-02995094 Labor Open 2.5 $275.00 Nov 3, 9:20 PM
WL-02995095 Travel Open 10 $110.00 Nov 3, 9:20 PM

Details