Please send a tech out to service an exam table that will not let the head raise go up or down. Please see attached.
Midmark 222-016
Asset ID: 13103100
SN: V1849079
1/9/26 DPatton - removed travel charges for 2nd trip due to incorrect parts sent and reduced eval labor for 12.10.25
1/6 KKelch called Trish to schedule for 1/8 between 9 and 11 am. Customer confirmed.
12/30/2025 SRobinson -
Order No: 746445
Customer PO No: PO015699
Customer: EMSAR Inc
Ship To Name: ADCS - 392 - Greeley
Ship To Address: 7251 W 20th St Bldg E
Ship To City/State: Greeley, CO 80634
Waybill (Tracking #): 1ZE444250246774392
Carrier: UPS-Air-2nd Day Air
The following items have shipped from Midmark Corporation on: 30-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 016-1625-00 SERIAL #: DESCRIPTION: LOCKING GAS SPRING
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
12/3 KKelch called Trish to schedule for 12/10 between 2:30 and 3:30 pm. Left info.
12/2 KKelch called Trish to schedule for 12/10 between 2:30 and 3:30 pm. Left VM.
11/30/2025 Sramen - updated due date based on below info (I believe Wendy Argueta provided the tracking)
11/26 - part arrived at location - flipped to RFS 1ZE444250371395878
10-30 Mburris called spoke with Trish Marvin and set appt
🔧Work Performed
ordered part and got approved from client Update - 12/10/2025 - Tech arrived on site and was handed the new gas spring. After tech took apart the chair and took off the old spring, tech noticed that it was the wrong one. Tech explained and apologized to the customer that the wrong part was sent and tech was going to order the right part. Customer agreed to to a third trip when the right part comes. 1-8-26 Morris: Installed new gas spring and tested seat functions. All functions passed. **Removed travel from 2nd trip due to incorrect parts sent**
🔍Technician Findings
Spring snapped off keeping chair from staying up 1-8-26 Parts were sent to site.
⚠️Problem Description
Please send a tech out to service an exam table that will not let the head raise go up or down. Please see attached.
Midmark 222-016
Asset ID: 13103100
SN: V1849079 https://www.ebiotrack.com/workorder.php?wo=69208
📋
Outbound to +19703306075
Completed Jan 6, 2026
1/6 KKelch called Trish to schedule for 1/8 between 9 and 11 am. Customer confirmed.
📋
Outbound to +19703306075
Completed Dec 3, 2025
12/3 KKelch called Trish to schedule for 12/10 between 2:30 and 3:30 pm. Left info.
📋
Outbound to +19703306075
Completed Dec 2, 2025
12/2 KKelch called Trish to schedule for 12/10 between 2:30 and 3:30 pm. Left VM.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 25, 2025
To: trishmarvin@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311158Location: ADCS - 392 - GreeleyAddress: 7251 W 20th St, Bldg E Greeley, CO 80634Device: Problem Description: Please send a tech out to service an exam table that will not let the h
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: trishmarvin@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311158Location: ADCS - 392 - GreeleyAddress: 7251 W 20th St, Bldg E Greeley, CO 80634Device: Problem Description: Please send a tech out to service an exam table that will not let the h
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: trishmarvin@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311158Location: ADCS - 392 - GreeleyAddress: 7251 W 20th St, Bldg E Greeley, CO 80634Device: Problem Description: Please send a tech out to service an exam table that will not let the h
📋
Outbound to +19703306075
Completed Oct 30, 2025
10-30 Mburris called spoke with Trish Marvin and set appt
Work Order: WO-01311158
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 392 - Greeley
Address: 7251 W 20th St, Bldg E, Greeley, CO 80634
Manufacturer:
Model #:
Serial #:
Contact Name: Trish Marvin
Contact Phone: 970-330-6075
Contact Email: trishma
JPG
1-8-26 greeley sn
Jan 8, 2026
JPG
1-8-26 greeley chair
Jan 8, 2026
Case #00537831 – HCP L2 Review
Status: Closed | Priority: Standard
Please send a tech out to service an exam table that will not let the head raise go up or down. Please see attached.
Midmark 222-016
Asset ID: 13103100
SN: V1849079
💬Case Comment
Internal Dec 16, 2025 3:16pm
Communication between customer, VT and coord
Timeline
📞
Case Linked Oct 23, 12:10 PM
Case Number:00537831
Subject:HCP L2 Review
Status:Closed
📋
▶
2
Work Order Created Oct 24, 7:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Oct 24, 9:38 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Michael Russell
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Oct 30, 2:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-06T21:00:00.000+0000
⚠️7.5 business days
⏱️
▶
2
5x Labor Added Nov 10, 2:54 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From:Scheduled, Closed, Completed, Incomplete
To:Completed, Incomplete, Closed
Duration in Previous:10d 13h, 0m
⏳1.0 business days
⚠️
▶
2
Status: Incomplete Nov 11, 7:59 AM
Status: Incomplete → Parts Requested
📦
Parts Requested
Order:00085063
Status:Closed
🚨11.0 business days
📅
Status: Ready for Scheduling by Wendy ArguetaNov 26, 1:41 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:15d 5h
⏳3.0 business days
👷
▶
2
Technician Assigned Dec 2, 9:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:5d 19h
🔩
2x Parts Added Dec 2, 2:17 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Dec 5, 8:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-10T22:30:00.000+0000
⏳4.0 business days
🚗
Travel Added Dec 10, 3:37 PM
Type:Travel
Status:Open
Qty:75
📦
▶
2
Parts Requested Dec 10, 4:09 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Scheduled
To:Awaiting Parts
Duration in Previous:5d 7h
🔧
Status: Tech On Site by Andrew PrzybylaDec 10, 5:59 PM