Perform full functional testing on EKG and document in SMX/EBT. Review with MA on-sitie.
Model: Burdick - ELI 280
Model Type: EKG
Custom Field:
Notes:
Asset ID: 13115504
Site: Oak Street Health - Oak Street Health - Elizabeth
Department: PRIMARY CAREDepreciation Start Date:Physical Location: 4Depreciation Term: yrsSerial #: 124170000652
10/27 KSmith -- Left VM. Sent email to schedule for 11/3. All FSEs are booked.
10/24 KSmith -- Sent email to schedule for 11/3. All FSEs are booked. Shawn is aware SLA will be missed
🔧Work Performed
Inspected EKG machine and found it in working order.Hooked up the SlimTrax and simulated an EKG with no problems or artifacts.Staff said ekg fails intermittently.EKG cables were replaced a month before.Derek at Level 2 said to set up a loaner.Staff wants a loaner because issues are intermittent and they only have one unit on the facility
🔍Technician Findings
EKG working according to spec
⚠️Problem Description
Perform full functional testing on EKG and document in SMX/EBT. Review with MA on-sitie.
Model: Burdick - ELI 280
Model Type: EKG
Custom Field:
Notes:
Asset ID: 13115504
Site: Oak Street Health - Oak Street Health - Elizabeth
Department: PRIMARY CAREDepreciation Start Date:Physical Location: 4Depreciation Term: yrsSerial #: 124170000652 https://www.ebiotrack.com/workorder.php?wo=69212
📞
Call
Completed Nov 7, 2025
11/07/2025 JRolston - Call checking on status.
📧
Email:Re: [EXTERNAL] Re: Oak Street Health - Elizabeth -- EMSAR Inspection -- WO-01311164
Completed Oct 27, 2025
From: true.bey@oakstreethealth.com
To: ksmith@emsar.com
Hi Courtney,
Yes, any time between 8a-5p, just let me know what time and day works.
Best,
True
True Bey | Associate Practice Manager | Elizabeth Center | Oak Street Health, apart of the CVS Family | https://www.cvs.com/content/oak-street-health <https://protect.checkpoint.com/v2/r01/___https://www.cvs.com/content/oak-street-health___.YzJ1OmVtc2FyMTpjOm86NTI3ZTZmM2I2MmMwOWNkZGEyNWJjMGM2ZWFiNWFiOTA6NzoxNmNmOmJhZTkyZmM4YmU1YmU5MGM5Zm
📋
Outbound to +12012936784
Completed Oct 27, 2025
Left VM to schedule for 11/3
📧
Email: Re: Oak Street Health - Elizabeth -- EMSAR Inspection -- WO-01311164
Completed Oct 27, 2025
To: true.bey@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Re: Oak Street Health - Elizabeth -- EMSAR Inspection -- WO-01311164
Body:
Hi True,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Oak Street Health - Elizabeth located at 1000 S Elmora Ave?
If not, would you have the contact information of the person I need to speak with?
If you are the correct
📧
Email: Oak Street Health - Elizabeth -- EMSAR Inspection -- WO-01311164
Completed Oct 24, 2025
To: true.bey@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Oak Street Health - Elizabeth -- EMSAR Inspection -- WO-01311164
Body:
Hi True,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Oak Street Health - Elizabeth located at 1000 S Elmora Ave?
If not, would you have the contact information of the person I need to speak with?
If you are the correct perso
Timeline
📞
▶
3
Case Linked Oct 24, 8:29 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01311164
Type:Virtual Tech - Field Repair
Priority:P3
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 24, 10:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 52m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Oct 27, 1:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-05T20:00:00.000+0000
⚠️8.0 business days
⏱️
▶
2
5x Labor Added Nov 5, 8:18 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From:Scheduled, Completed, Reschedule
To:Completed, Reschedule, Closed
Duration in Previous:9d 7h, 0m
⏳2.5 business days
⚠️
Status: Incomplete by Rhonnie ReevesNov 7, 11:41 AM
From:Closed, Incomplete
To:Incomplete, Closed
Duration in Previous:1d 15h, 0m
📄
Status: Ready to Bill by Diane PattonNov 7, 4:34 PM
From:Closed
To:Ready to Bill
Duration in Previous:4h 52m
🚨13.9 business days
📨
Status: Invoice Pending by Diane PattonDec 1, 1:49 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:23d 21h
⏳3.0 business days
🧾
▶
2
Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 19h
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 13.3 business days (threshold: 1.0 business days)
Exceeded by 12.3 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)