Midmark Service Request Dispatch Authorization - WO-00119231
Closed
Travel Zone 4
PROBLEM SUMMARY
NWD scale display blank special billing ref 1465190
ADDITIONAL NOTES
*Unit is located in Exam Room 1.
*Tech will need to bring a 50 lb weight.
*This will be Zone 4 Dispatch to the EMSAR, Elkton,
MD location. It is approx. 5 hours round trip. If a different service location is used, Midmark approval is required before setting up service.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the
POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4.
PCR CODES
Problem Cause Resolution
SCALE SYSTEM NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
11/6 MOwens Called and spoke to Jill. told her the parts are delivering today between 1-3pm. She will watch for the delivery. Offered Tues 11/11 for the return visit with eta between 10-11am. Jill said that works for her.
11/4/25 SReich
Your shipment
1ZE444250375710037
Estimated delivery
Tomorrow, November 05 between 12:30 P.M. - 3:30 P.M.
Order No: 736223
Customer PO No: SR1481526
Customer: Precious Paws Animal Hospital
Service Request NO: 1481526
Ship To Name: Precious Paws Animal Hospital
Ship To Address: 11843 Ocean Gtwy
Ship To City/State: Ocean City, MD 21842-9634
Waybill (Tracking #): 1ZE444250375710037
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 03-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 015-2200-00 SERIAL #: DESCRIPTION: DISPLAY BOARD CABLE
10/27 MOwens Called and spoke to Jill Murphy. She said any day this week works for the repair visit. Scheduled the visit for the first available date on 10/31 for the tech with Eta between 10-11am. Jill will be there when he arrives.
10/24/25 RCook- Called site to schedule. No answer. Could not leave message.
🔧Work Performed
the communication cable from the scale to the display has a break. the cable needs to be replaced. midmark is to ship 015-2200-00 cable.
11/11/2025..MH
the 015-2200-00 cable was replaced. the table was operated full range up and down several times without error.
🔍Technician Findings
scale display blank special billing
⚠️Problem Description
Travel Zone 4
PROBLEM SUMMARY
NWD scale display blank special billing ref 1465190
ADDITIONAL NOTES
*Unit is located in Exam Room 1.
*Tech will need to bring a 50 lb weight.
*This will be Zone 4 Dispatch to the EMSAR, Elkton,
MD location. It is approx. 5 hours round trip. If a different service location is used, Midmark approval is required before setting up service.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the
POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4.
PCR CODES
Problem Cause Resolution
SCALE SYSTEM NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
📄Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)
📋
Outbound to +14102131170
Completed Nov 6, 2025
Called and spoke to Jill. told her the parts are delivering today between 1-3pm. She will watch for the delivery. Offered Tues 11/11 for the return visit with eta between 10-11am. Jill said that works for her.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 1, 2025
To: jmurphy@preciouspawsvet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311171Location: Precious Paws Animal HospitalAddress: 11843 Ocean Gtwy Ocean City, MD 21842Device: Canis Major V2191130Problem Description: Travel Zone 4
PROBLEM SUMMARY
NWD sca
📋
Outbound to +14102131170
Completed Oct 27, 2025
Called and spoke to Jill Murphy. She said any day this week works for the repair visit. Scheduled the visit for the first available date on 10/31 for the tech with Eta between 10-11am. Jill will be there when he arrives.
📋
Outbound to +14102131170
Completed Oct 24, 2025
10/24/25 RCook- Called site to schedule. No answer. Could not leave message.
📞
Call
Completed Oct 24, 2025
10/24/2025 JRolston - Called site POC, Jill Murphy @ (410) 213-1170. Left message with Kara/Front Desk advising dispatch has been received, and that Coordinators will call to schedule accordingly.
📅
WO-01311171 - Repair - Canis Major - Ocean City - Precious Paws Animal Hospital
Nov 11, 2025 11:00am – 1:00pm
Work Order: WO-01311171
Account: MIDMARK
Customer Case Number: SR 1481526 WO-00119231
Location: Precious Paws Animal Hospital
Address: 11843 Ocean Gtwy, Exam Room 1., Ocean City, MD 21842
Manufacturer: Midmark Corp
Model #: Canis Major
Serial #: V2191130
Contact Name: Jill Murphy
Contact Ph
PDF
SRA_WO-00119231_ver1
Oct 24, 2025
JPG
November 11, 2025. SRA. Precious paws animal Hospital, Ocean City, Maryland.p3
Nov 12, 2025
JPG
November 11, 2025. SRA. Precious paws animal Hospital, Ocean City, Maryland.p1
Nov 12, 2025
JPG
November 11, 2025. SRA. Precious paws animal Hospital, Ocean City, Maryland.p2
Nov 12, 2025
PDF
SRA Pg1
Nov 13, 2025
Timeline
📞
Case Linked Oct 23, 4:39 PM
Case Number:00537983
Subject:Midmark Service Request Dispatch Authorization - WO-00119231
Status:Closed
📋
Work Order Created Oct 24, 9:05 AM
Work Order:WO-01311171
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by John RolstonOct 24, 9:20 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:15m
👷
▶
2
Technician Assigned Oct 24, 2:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:5h 6m
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Oct 27, 10:37 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:2d 20h
⏳3.0 business days
📅
Dispatch Scheduled by Melissa OwensOct 29, 10:54 AM
Scheduled For:2025-10-31T15:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Melissa OwensOct 30, 2:55 PM
Scheduled For:2025-10-31T14:30:00.000+0000
🔧
Status: Tech On Site by Michael HarrisOct 31, 1:09 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 2h
📦
▶
2
Parts Requested Oct 31, 10:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Michael Harris
From:Tech On Site
To:Awaiting Parts
Duration in Previous:9h 4m
⏳0.2 business days
⏱️
5x Labor Added Nov 2, 9:38 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:2.6, 1.15, 112
⏳2.0 business days
📅
Status: Ready for Scheduling by Sherry ReichNov 4, 8:27 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:3d 11h
⏳3.0 business days
👷
▶
2
Technician Assigned Nov 6, 12:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 3h
📅
▶
2
Dispatch Scheduled Nov 6, 12:25 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:22m
⏳3.0 business days
🔧
Status: Tech On Site by Michael HarrisNov 11, 11:32 AM