Troubleshoot: DentalAire Pedal has been sticking and
intermittently affecting our drill.
Model: DentalAire - Diplomate Wall Mount Dental Station
Model Type: Dental Unit
Asset ID: 12945084
Site: Modern Animal Hospital - Modern Animal Clinic - Berk<https://www.ebiotrack.com/sites.php?sid=18250>
Serial #: A14410
1-7 Mburris call from POC Kylee Wong to set appt 1-9
10/30 ARios - Travel time is on WO-01311181
10-24 Mburris email from POC to set appt....Hey Michael,
We have some dentals on the 28th and was wondering if it were possible to schedule for either the 27th or 30th? Those days would be best for us and any timeframe between our business hours (8am - 6pm) would be best.
10-24 Mburris email sent to POC
🔧Work Performed
10/30/25
Verified that the foot pedal intermittently sticks. This is a known issue on these Dentalaire units and requires a foot pedal rebuild kit to restore proper function. Contacted Dentalaire and confirmed the rebuild kit part number is A10-1226, priced at $35.
1/09/26
After mounting the dental unit, I confirmed the foot pedal was sticking. Installed the foot pedal rebuild kit and retested the pedal, which is now functioning properly without sticking. Tested all handpieces and verified they are working properly. Customer requested that the repaired unit remain mounted.
🔍Technician Findings
10/30/25
Arrived onsite and evaluated the reported dental unit issue. Identified the unit as a Dentalaire, Model DTP00603, SN A14410, Asset #12945084.
1/09/26
Arrived on site to complete the repair. Customer advised they had unmounted the dental unit after receiving a working unit from another site. Mounted the unit to be repaired back onto the dental table arm.
⚠️Problem Description
Troubleshoot: DentalAire Pedal has been sticking and
intermittently affecting our drill.
Model: DentalAire - Diplomate Wall Mount Dental Station
Model Type: Dental Unit
Asset ID: 12945084
Site: Modern Animal Hospital - Modern Animal Clinic - Berk
Serial #: A14410 https://www.ebiotrack.com/workorder.php?wo=69223
📞
Call
Completed Jan 7, 2026
1-7 Mburris call from POC Kylee Wong to set appt 1-9
📋
Inbound from +14152717134
Completed Jan 7, 2026
Transferred call to the coordinator to schedule.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: kylee.wong@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311191Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Troubleshoot: DentalAire Pedal has been sticking and
intermittent
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: kylee.wong@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311191Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Troubleshoot: DentalAire Pedal has been sticking and
intermittent
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 28, 2025
To: kylee.wong@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311191Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Troubleshoot: DentalAire Pedal has been sticking and
intermittent
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 21, 2025
To: kylee.wong@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311191Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Troubleshoot: DentalAire Pedal has been sticking and
intermittent
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 14, 2025
To: kylee.wong@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311191Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Troubleshoot: DentalAire Pedal has been sticking and
intermittent
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 7, 2025
To: kylee.wong@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311191Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Troubleshoot: DentalAire Pedal has been sticking and
intermittent
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 31, 2025
To: kylee.wong@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311191Location: Modern Animal Clinic - BerkAddress: 760 Hearst Ave Berkeley, CA 94710Device: Problem Description: Troubleshoot: DentalAire Pedal has been sticking and
intermittent
📧
Email:Re: EMSAR Request for service at Modern Animal Clinic - Berk (Email to schedule service)
Completed Oct 24, 2025
From: kylee.wong@modernanimal.com
To: michael.burris@emsar.com
Hey Michael,
We have some dentals on the 28th and was wondering if it were possible to schedule for either the 27th or 30th? Those days would be best for us and any timeframe between our business hours (8am - 6pm) would be best.
On Fri, Oct 24, 2025 at 9:46 AM Michael Burris <michael.burris@emsar.com <mailto:michael.burris@emsar.com> > wrote:
Hi Kylee Wong,
I hope you’re doing well. I’m reaching out to schedule
📧
Email: EMSAR Request for service at Modern Animal Clinic - Berk (Email to schedule service)
Completed Oct 24, 2025
To: kylee.wong@modernanimal.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Modern Animal Clinic - Berk (Email to schedule service)
Body:
Hi Kylee Wong,
I hope you’re doing well. I’m reaching out to schedule a service appointment for DentalAire - Diplomate Wall Mount Dental Station.
Here’s the location information we have on file:
Location:
Modern Animal Clinic - Berk
760 Hearst Ave
Berkeley, CA 94710
Contact:
Kylee Wong
5106179125
We c
📅
WO-01311191 - Virtual Tech - Field Repair - Berkeley - Modern Animal Clinic - Berk
Jan 9, 2026 5:00pm – 6:30pm
Work Order: WO-01311191
Account: Modern Animal Hospital
Customer Case Number:
Location: Modern Animal Clinic - Berk
Address: 760 Hearst Ave, Berkeley, CA 94710
Manufacturer:
Model #:
Serial #:
Contact Name: Kylee Wong
Contact Phone: 5106179125
Contact Email: kylee.wong@modernanimal.com
Due Date:
Timeline
📞
Case Linked Oct 24, 8:45 AM
Case Number:00538067
Subject:<no subject>
Status:Closed
📋
▶
2
Work Order Created Oct 24, 9:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Oct 24, 12:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 38m
📅
▶
2
Dispatch Scheduled Oct 24, 1:55 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:1h 23m
⚠️5.0 business days
🔧
Status: Tech On Site by Angel RiosOct 30, 5:05 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 3h
⏱️
▶
3
Labor Added Oct 30, 5:46 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00084516
Status:Closed
📦
Status: Awaiting Parts by Angel Rios
From:Tech On Site
To:Awaiting Parts
Duration in Previous:44m
🚨31.8 business days
🔩
▶
2
2x Parts Added Dec 17, 4:32 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:47d 23h
🚨13.9 business days
🗓️
▶
2
Status: Scheduled Jan 7, 12:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-09T22:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Angel RiosJan 9, 6:01 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 5h
⏱️
2x Labor Added Jan 9, 7:48 PM
Type:Labor, Travel
Status:Open
Qty:1.25, 17
⏱️
Labor Added Jan 9, 7:58 PM
Type:Labor
Status:Open
Qty:2
✔️
▶
2
Status: Completed Jan 9, 8:03 PM
Status: Completed → Travel Added
🚗
Travel Added
Type:Travel
Status:Open
Qty:90
⏱️
▶
2
Labor Added Jan 10, 2:02 AM
Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From:Completed
To:Closed
Duration in Previous:6h 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Jan 13, 2:41 PM
Status: Ready to Bill → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Billing Review
To:Ready to Bill
Duration in Previous:0m
🚨16.0 business days
📨
▶
2
Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number:SM-252986
Bottlenecks
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Awaiting Parts
Duration: 31.3 business days (threshold: 3.0 business days)
Exceeded by 28.3 business days
Reschedule
Duration: 13.3 business days (threshold: 2.0 business days)
Exceeded by 11.3 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 15.5 business days (threshold: 1.0 business days)