10/27 MOwens Sent email to Corinne offering 10/29 between 3-5pm or 10/30 between 3-5pm for the visit. Corinne replied back that Thurs. 10/30 works the best for her between 3-5pm.
10/24/25 RCook- LM with Corinne to schedule.
🔧Work Performed
10-30-25 CTM - Performed full functional testing on new A1c machine and added to EBT Inventory. TESTED . PASS. Notify POC Corinne Lawshea of findings and completion .
🔍Technician Findings
10-30-25 CTM - Perform full functional testing on new A1c machine and add to EBT Inventory. Notify POC Corinne Lawshea of findings and completion .
⚠️Problem Description
Perform full functional testing on new A1c machine and add to EBT Inventory.
Work Order #107905 https://www.ebiotrack.com/workorder.php?wo=69224
📧
Email:RE: [EXTERNAL] Oak Street Health - Southeast Raleigh New A1C Unit Function Testing
Completed Oct 27, 2025
From: mowens@emsar.com
To: corinne.lawshea@oakstreethealth.com
Ok. I will schedule Chris Morning to go there this Thurs. 10/30 between 3-5pm.
Thanks
Melissa
From: Corinne Lawshea <corinne.lawshea@oakstreethealth.com>
Sent: Monday, October 27, 2025 9:51 AM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: [EXTERNAL] Oak Street Health - Southeast Raleigh New A1C Unit Function Testing
Thursday would be best, thank you!
On Mon, Oct 27, 2025 at 9:47 AM Melissa O
📧
Email:Oak Street Health - Southeast Raleigh New A1C Unit Function Testing
Completed Oct 27, 2025
From: mowens@emsar.com
To: corinne.lawshea@oakstreethealth.com
Corinne
I received the work order for testing for the new A1C unit you have at this location. I can send my tech Chris Morning there this Wed between 3-5pm or Thurs. 10/30 between 3-5pm. Please let me know which day works better for you.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
📋
Outbound to +13367458292
Completed Oct 24, 2025
10/24/25 RCook- LM with Corinne to schedule.
📅
WO-01311202 - Virtual Tech - Field Repair - Raleigh - Oak Street Health - Southeast Raleigh
Oct 30, 2025 3:30pm – 5:00pm
Work Order: WO-01311202
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Southeast Raleigh
Address: 3416 Poole Road, Suite 120, Raleigh, NC 27610
Manufacturer:
Model #:
Serial #:
Contact Name: Corinne Lawshea
Contact Phone: (336) 745-8292
Contact Email: corinne.laws
Timeline
📞
Case Linked Oct 24, 9:58 AM
Case Number:00538097
Subject:Oak Street Health - 48 Hour - 107905: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Oct 24, 10:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Oct 24, 1:48 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Christopher Morning
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Oct 27, 10:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-30T19:30:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Christopher MorningOct 30, 2:13 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 4h
⏱️
2x Labor Added Oct 30, 2:20 PM
Type:Labor, Travel
Status:Open
Qty:1.25, 67
⏱️
Labor Added Oct 30, 2:48 PM
Type:Labor
Status:Open
Qty:0.75
✔️
Status: Completed by Christopher MorningOct 30, 2:58 PM
From:Tech On Site
To:Completed
Duration in Previous:44m
⏱️
▶
2
2x Labor Added Oct 30, 3:26 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:28m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonOct 31, 3:31 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 0h
📨
Status: Invoice Pending by Diane PattonOct 31, 3:56 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:24m
💰
Status: Invoiced by Diane PattonOct 31, 4:03 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳2.0 business days
🧾
Invoice Created Nov 3, 11:36 AM
Invoice Number:SM-245414
Bottlenecks
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)