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WO-01311213 ↗ ServiceMax

NORTHSHIRE RESCUE SQUAD, INC. • Preventive Maintenance • PSM

📍 NORTHSHIRE RESCUE SQUAD, INC. - Service — 64 Jeff Williams Way, Manchester Center VT, 05255

Oct 24, 2025 → Oct 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (8 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Oct 21, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 24, 2025 Invoiced: Oct 21, 2025
Dispatch 0.0d
Coordinators 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Created: Oct 24, 2025 Due: Nov 26, 2025 Completed: Oct 21, 2025 (36 days early)
📅
0.0 days Total Age
⏱️
1.9d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538117
Closed
Inspection: PM PMs last month on WO-01300287, however, 1 stretcher and 1 stair chair were not available at the time of our service https://www.ebiotrack.com/inspection.php?iid=30817
Priority
High
Origin
Email
Reason
New Case
Contact
Katie Vandale
Owner
Jessica Sells
Created
Oct 24, 2025
Work Orders from this Case (1)
WO-01311213 (current) Invoiced
Preventive Maintenance • Shawn Rogers
Created: Oct 24, 2025 • Closed: Oct 21, 2025
Completed with minor delays
Invoiced • 131 days old
🚨
Primary Delay 1.9 days stuck in "Closed"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24 SRogers: No travel or mileage on this WO. Travel is shared with WO-01307852.

10/24 KSmith -- Needs assigned to Shawn R. Already been completed

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 031139623 - Asset ID: 2444666668888888 Stryker Medical - 6506 PowerPro Serial #: 2104003500809 - Asset ID: 111118675309 Stryker Medical - 6252 Stair-Pro
🔍 Technician Findings
No travel time or mileage to be billed on this work order. Travel is shared with WO-01307852
⚠️ Problem Description
Inspection: PM PMs last month on WO-01300287, however, 1 stretcher and 1 stair chair were not available at the time of our service https://www.ebiotrack.com/inspection.php?iid=30817

Timeline

📞
Case Linked Oct 24, 10:50 AM
Case Number: 00538117
Subject:
Status: Closed
📋
2 Work Order Created Oct 24, 11:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Oct 24, 11:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Robert Ingraham
From: Ready for Scheduling
To: Assigned
Duration in Previous: 40m
⏱️
2 2x Labor Added Oct 24, 12:34 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Assigned
To: Closed
Duration in Previous: 52m
2.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 27, 11:48 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 23h, 0m
3.0 business days
🧾
Invoice Created Oct 29, 11:56 AM
Invoice Number: SM-244795

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

📞
Case 00538117
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Shawn Rogers
Scheduled
N/A
Created
Oct 24, 11:01 AM
Invoice #
SM-244795

Work Details (2)

Name Type Status Qty Amount Date
WL-02983144 Labor Open 0.5 $0.00 Oct 24, 12:34 PM
WL-02983145 Labor Open 0.75 $0.00 Oct 24, 12:34 PM

Details