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← WO Overview

WO-01311216 ↗ ServiceMax

MIDMARK • Repair • P4

📍 PMG Scholls Internal Med — 12442 SW Scholls Ferry Rd, Ste 106, Portland OR, 97223-3345

Oct 24, 2025 → Nov 26, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 30, 2025
✗ SLA Missed (17 biz days late)
Active: 21 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 24 → Oct 27, 2025
1 business day (not counted)
13d
▶ Clock Running
Status: Ready for Scheduling
Oct 27 → Nov 14, 2025
13 business days (counted)
Running total: 13 of 4 biz days used
5d
▶ Clock Running
Status: Assigned
Nov 14 → Nov 21, 2025
5 business days (counted)
Running total: 18 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 26, 2025
3 business days (counted)
Running total: 21 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 21 of 4 biz days used
Created: Oct 24, 2025 Completed: Nov 26, 2025
Business Days Used 21 / 4
0 4d budget +17d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0 / 4
Oct 24 → Oct 24 Ready for Scheduling ▶ Running 0 0 / 4
Oct 24 → Oct 24 Assigned ▶ Running 0 0 / 4
Oct 24 → Oct 27 Awaiting Parts - Customer ⏸ Paused 1 —
Oct 27 → Nov 14 Ready for Scheduling ▶ Running 13 13 / 4
Nov 14 → Nov 21 Assigned ▶ Running 5 18 / 4
Nov 21 → Nov 26 Scheduled ▶ Running 3 21 / 4
Nov 26 → Nov 26 Tech On Site ▶ Running 0 21 / 4
Dispatch 0.0d
Material Management 1.6d
Coordinators 24.2d
Field Work 0.2d
Billing 2.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.6 days
Coordinators
24.2 days
Over SLA
Field Work
0.2 days
Billing
2.2 days
Created: Oct 24, 2025 Due: Nov 26, 2025 Completed: Nov 26, 2025 (on time)
📅
23.0 days Total Age
⏱️
14.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
22.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538057
Midmark Service Request Dispatch Authorization - WO-00119677
Closed
Zone 1 WD ADA spline weldments damaged on delivery ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 734662 030-2232-00-312 2.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kassidy Toten
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (1)
WO-01311216 (current) Invoiced
Repair • Jason Morris
Created: Oct 24, 2025 • Closed: Nov 26, 2025
Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 14.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 22.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.5d / 1.0d SLA
Assigned
5.7d / 0.5d SLA
Awaiting Parts - Customer
1.6d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
4.6d / 1.0d SLA
WO Correction Needed
2.2d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/25 NSuarez SRA attached was not filled out please fill it out.

11-21 Mburris called and set appt with Gina 

11/18/2025 LHill-Called 503) 216-9200 for Kassidy. Was on hold for 5 mins and never got through to anyone. Unable to leave a message.


11/14/2025 LHill-Called 503) 216-9200 for Kassidy Toten. Was on hold for 5 mins and no one ever picked it. Unable to leave a message.


11/14/2025 LHill-tracked parts.Your shipment

1ZE444250348391442

 Delivered On

Wednesday, October 29 at 12:29 P.M. at Front Desk



11/13/2025jsells

Here is the tracking for this SR. Have a great day!

 

Tracking Number: 1ZE444250348391442

11/12/2025 LHill-sent chatter to @[Jessica Sells]​ Do you have the tracking # on this one yet?


11/07/2025 LHill sent @[Jessica Sells]​ Did you ever get the tracking # for this one?


11-3 Mburrisa email sent to POC

10-29 Mburris sent chatter no tracking number showing

10/27/2025jsells

Ship To Name: PMG Scholls Internal Med Ship To Address: 12442 SW Scholls Ferry Rd Ste 106 Ship To City/State: Portland, OR 97223-3345 Waybill (Tracking #): ps Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 24-OCT-2025 LINE NO: 1.1 QTY: 2 ITEM: 030-2232-00-312 SERIAL #: DESCRIPTION: ADA SPLINE WELDMENT, BROACHED & QPQ


10/24/25 SReich - Spoke to Elly, she was with the answering service, she transferred me and I was placed on hold because they were not available. Spoke to Erin, gave her the WO # and told her someone would be reaching out to schedule.

🔧 Work Performed
Replaced both ADA Spline Weldments for both arms. Installed the arms. Tested and verified locking into place correctly
🔍 Technician Findings
Arms not locking into place spline weldment.
⚠️ Problem Description
Zone 1 WD ADA spline weldments damaged on delivery ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 734662 030-2232-00-312 2.00000
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Oct 24, 8:35 AM
Case Number: 00538057
Subject: Midmark Service Request Dispatch Authorization - WO-00119677
Status: Closed
📋
Work Order Created Oct 24, 11:24 AM
Work Order: WO-01311216
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Sherry Reich Oct 24, 11:33 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
3 Technician Assigned Oct 24, 3:11 PM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 38m
👤
Status: Awaiting Parts - Customer by Michael Burris
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Oct 27, 9:11 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 2d 17h
🚨 14.0 business days
👷
▶
2 Technician Assigned Nov 14, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 4h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Nov 21, 10:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-26T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jason Morris Nov 26, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 2h
⏱️
▶
2 3x Labor Added Nov 26, 2:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 32m, 0m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 3, 12:45 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 22h
⏳ 2.0 business days
🏁
Status: Closed by Jason Morris Dec 4, 10:12 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 9h
📄
Status: Ready to Bill by Nancy Suarez Dec 5, 10:44 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 12h 32m, 0m
💰
Status: Invoiced by Nancy Suarez Dec 5, 10:50 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:15 PM
Invoice Number: SM-248345

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00538057
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Nov 26, 12:00 PM
Created
Oct 24, 11:24 AM
Invoice #
SM-248345

Work Details (3)

Name Type Status Qty Amount Date
WL-03020980 Labor Open 1.5 $0.00 Nov 26, 2:00 PM
WL-03020981 Labor Open 1.5 $165.00 Nov 26, 2:00 PM
WL-03020982 Travel Open 41 $110.00 Nov 26, 2:00 PM

Details