Midmark Service Request Dispatch Authorization - WO-00119678
Closed
Travel Zone 2
PROBLEM SUMMARY
NWD / shrouds fell and some are damaged
ADDITIONAL NOTES
*Tech will need to contact Elias when onsite and he will take tech to the unit. (Elias Gonzalez / 508-816-0695)
*ALERT for those performing on-site service: Please check with your site contact for COVID-19 Vaccination Requirements BEFORE arrival. Many sites are now requiring full COVID-19 vaccination.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
SHROUDS NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
11/12 NSuarez SRA for date of service 10/29/2025 is missing.
11/6 KSmith -- Scheduled for Monday with Elias
11/5/25 SReich
Order No: 735812
Customer PO No: 48882-15858331
Customer: Crothall Healthcare Inc
Service Request NO: 1481116
Ship To Name: Univ Massachusetts Medical Center
Ship To Address: 55 Lake Ave N
Ship To City/State: Worcester, MA 01655-0001
Waybill (Tracking #): 00032676030
Carrier: Dayton Freight-Truck-Standard
The following items have shipped from Midmark Corporation on: 04-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10032-00 SERIAL #: DESCRIPTION: KIT, RITTER MID SHROUD ASSEMBLY
LINE NO: 2.1 QTY: 8 ITEM: 053-0752-00 SERIAL #: DESCRIPTION: SNAP ON GLIDE
LINE NO: 3.1 QTY: 6 ITEM: 053-2213-00 SERIAL #: DESCRIPTION: SHROUD ISOLATOR
LINE NO: 4.1 QTY: 8 ITEM: 040-0008-121 SERIAL #: DESCRIPTION: SCR TRH 0.164-32 X 0.312 TORX HD ZN
10/30/2025jsells
Hello, EMSAR,
Customer has approved added parts for this SR. You will be emailed the tracking information for SO 735812. Please contact the customer to schedule once the parts arrive. Have a great day!
10/30 KSmith -- Per Midmark, "Customer has approved added parts for this SR. You will be emailed the tracking information for SO 735812. Please contact the customer to schedule once the parts arrive. Have a great day!"
10/27 KSmith -- Scheduled for Thursday with Elias. 10am-12pm
10/24 KSmith -- Sent email to schedule for 10/30 (DT)
10/24/2025 JRolston - Called site POC, Elias Gonzalez @ (508) 816-0695. Advised him that dispatch has been received, and that Coordinators will call to schedule accordingly.
🔧Work Performed
11/10 PBonang: Removed upper shrouds and damaged lower shrouds. Installed new lower shrouds and reinstalled upper shrouds. Performed function tests.
🔍Technician Findings
10-29 DT
big campus. took time to find info on which building the unit was in. customer said pediatric area. but unit was at main hospital Pedi unit not family center.
Confirmed unit had two shrouds that were disconnected and bent. Bottom two beige shrouds.
Attempted to straighten out shrouds to the best of my ability. Tried to rehang shrouds unsuccessfully several times. Placed bottom two beige shrouds and all hardware as well as glides on order. Return trip needed when parts are received.
Please reach out to Elias before coming to site. He wants to make sure parts are in the room before arrival.
⚠️Problem Description
Travel Zone 2
PROBLEM SUMMARY
NWD / shrouds fell and some are damaged
ADDITIONAL NOTES
*Tech will need to contact Elias when onsite and he will take tech to the unit. (Elias Gonzalez / 508-816-0695)
*ALERT for those performing on-site service: Please check with your site contact for COVID-19 Vaccination Requirements BEFORE arrival. Many sites are now requiring full COVID-19 vaccination.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
SHROUDS NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
To: elias.gonzalez@intelashealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311217Location: Univ of Massachusetts Medical CenterAddress: 55 Lake Avenue North Rm S4-827 Worcester, MA 01655Device: 200 (Series) Tables and Chairs V2391584Problem Descripti
📋
Outbound to +15088160695
Completed Oct 27, 2025
Scheduled for Thursday with Elias
📧
Email: Univ of Massachusetts Medical Center -- Midmark Repair -- WO-01311217
Completed Oct 24, 2025
To: elias.gonzalez@intelashealth.com
CC:
BCC:
Attachment: --none--
Subject: Univ of Massachusetts Medical Center -- Midmark Repair -- WO-01311217
Body:
Hi Elias,
We received a request from Midmark to repair your unit that has fallen shrouds.
Would Thursday, October 30th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaime
📞
Call
Completed Oct 24, 2025
10/24/2025 JRolston - Called site POC, Elias Gonzalez @ (508) 816-0695. Advised him that dispatch has been received, and that Coordinators will call to schedule accordingly.
📅
WO-01311217 - Repair - 200 (Series) Tables and Chairs - Worcester - Univ of Massachusetts Medical Center
Nov 10, 2025 3:00pm – 4:00pm
Work Order: WO-01311217
Account: MIDMARK
Customer Case Number: SR 1481116 WO-00119678
Location: Univ of Massachusetts Medical Center
Address: 55 Lake Avenue North Rm S4-827, Worcester, MA 01655
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2391584
Contact Name: Elias Gonz
PDF
SRA_WO-00119678_ver1
Oct 24, 2025
PDF
UMASS SRA1
Nov 10, 2025
PDF
SRA_WO-00119678_ver1 dt
Nov 12, 2025
PDF
SRA_WO-00119678_ver1 dt
Nov 13, 2025
Timeline
📞
Case Linked Oct 24, 8:38 AM
Case Number:00538060
Subject:Midmark Service Request Dispatch Authorization - WO-00119678
Status:Closed
📋
Work Order Created Oct 24, 11:29 AM
Work Order:WO-01311217
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by John RolstonOct 24, 11:38 AM