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WO-01311218 ↗ ServiceMax

Oak Street Health • Misc. Inspection • P5

📍 Oak Street Health - Country Fair — 4235 Tuscarawas St W, Canton OH, 44708

Oct 24, 2025 → Oct 30, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 31, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 30, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 5 of 5 biz days used
Created: Oct 24, 2025 Completed: Oct 31, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0 / 5
Oct 24 → Oct 24 Ready for Scheduling ▶ Running 0 0 / 5
Oct 24 → Oct 24 Assigned ▶ Running 0 0 / 5
Oct 24 → Oct 30 Scheduled ▶ Running 4 4 / 5
Oct 30 → Oct 31 Tech On Site ▶ Running 1 5 / 5
Dispatch 0.0d
Coordinators 5.1d
Field Work 1.4d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.1 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
0.1 days
Created: Oct 24, 2025 Due: Oct 31, 2025 Completed: Oct 31, 2025 (on time)
📅
5.4 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538118
Closed
Inspection: Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=30819 tech missed equipment iNR asset# 6345983 GLUCOSE machine asset # 13165002 Contact states equipment was available at time of inspection Andrew Peterson 208-419-5576-cellphone
Priority
High
Origin
Phone
Reason
New Case
Contact
Andrew Peterson
Owner
Jessica Sells
Created
Oct 24, 2025
Work Orders from this Case (1)
WO-01311218 (current) Invoiced
Misc. Inspection • Jordan Moceri
Created: Oct 24, 2025 • Closed: Oct 30, 2025
Completed with minor delays
Invoiced • 131 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/2025 CRamen logged email requesting Thursday 10/30/2025 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
inspection performed on two items
🔍 Technician Findings
Inspection needed
⚠️ Problem Description
Inspection: Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=30819 tech missed equipment iNR asset# 6345983 GLUCOSE machine asset # 13165002 Contact states equipment was available at time of inspection Andrew Peterson 208-419-5576-cellphone

Timeline

📞
Case Linked Oct 24, 10:54 AM
Case Number: 00538118
Subject:
Status: Closed
📋
▶
2 Work Order Created Oct 24, 11:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Oct 24, 11:42 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jordan Moceri
🗓️
▶
2 Status: Scheduled Oct 24, 11:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-30T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jordan Moceri Oct 30, 10:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 22h
⏱️
▶
2 3x Labor Added Oct 30, 11:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 31m, 0m
📄
Status: Ready to Bill by Diane Patton Oct 31, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 26m
📨
Status: Invoice Pending by Diane Patton Oct 31, 3:56 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20m
💰
Status: Invoiced by Diane Patton Oct 31, 4:03 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:36 AM
Invoice Number: SM-245414

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00538118
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jordan Moceri
Scheduled
Oct 30, 9:00 AM
Created
Oct 24, 11:29 AM
Invoice #
SM-245414

Work Details (3)

Name Type Status Qty Amount Date
WL-02991098 Labor Open 3.3 $0.00 Oct 30, 11:09 PM
WL-02991099 Labor Open 0.61666666666667 $91.93 Oct 30, 11:09 PM
WL-02991100 Travel Open 165 - Oct 30, 11:09 PM

Details