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WO-01311235 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WENTWORTH DOUGLASS HOSPITAL — 789 CENTRAL AVE, DOVER NH, 03820

Oct 24, 2025 → Nov 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 29, 2025
✓ SLA Met (2 biz days early)
Active: 20 biz days
🕐 Clock stopped: Invoiced (Nov 24, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 24, 2025
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Completed
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 20 of ? biz days used
Created: Oct 24, 2025 Invoiced: Nov 24, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Nov 24 Ready for Scheduling ▶ Running 20 20
Nov 24 → Nov 24 Scheduled ▶ Running 0 20
Nov 24 → Nov 24 Tech On Site ▶ Running 0 20
Nov 24 → Nov 24 Completed ▶ Running 0 20
Dispatch 3.0d
Coordinators 21.4d
Field Work 0.1d
Billing 0.2d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
21.4 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Oct 24, 2025 Due: Nov 29, 2025 Completed: Nov 24, 2025 (5 days early)
📅
21.0 days Total Age
⏱️
21.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
22.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538163
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
Matthew Henderson
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (1)
WO-01311235 (current) Invoiced
Installation • Joseph Nuovo
Created: Oct 24, 2025 • Closed: Nov 24, 2025
Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 21.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 22.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 RArnold- Dispatching to Joe N

🔧 Work Performed
Installation of 2 Giraffe Omnibeds and accessories complete.
🔍 Technician Findings
Installation of 2 Giraffe Omnibeds and accessories complete.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25331005SA,TAB25331006SA Scale serial number(s): G312754M,G312753M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 2 GOB

Timeline

📞
▶
2 Case Linked Oct 24, 12:11 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01311235
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Sherry Reich Oct 24, 12:16 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
🚨 21.0 business days
📅
▶
3 Dispatch Scheduled Nov 24, 11:58 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 31d 0h
👷
Technician Assigned by Brandi Rodriguez
Technician: Joseph Nuovo
📅
Dispatch Scheduled by Rebecca Arnold Nov 24, 12:05 PM
Scheduled For: 2025-11-24T13:00:00.000+0000
🔧
Status: Tech On Site by Joseph Nuovo Nov 24, 3:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 30m
⏱️
▶
2 6x Labor Added Nov 24, 3:56 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From: Tech On Site
To: Completed
Duration in Previous: 30m
🏁
Status: Closed by Joseph Nuovo Nov 24, 4:01 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Nov 25, 8:54 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 16h 53m
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Dec 1, 11:40 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 6d 2h
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 50m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247866

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00538163
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Nov 24, 8:00 AM
Created
Oct 24, 12:13 PM
Invoice #
247866

Work Details (7)

Name Type Status Qty Amount Date
WL-03018854 Labor Open 2.25 $450.00 Nov 24, 3:56 PM
WL-03018855 Labor Open 5.75 $380.00 Nov 24, 3:56 PM
WL-03018856 Labor Open 2 $0.00 Nov 24, 3:56 PM
WL-03018857 Expenses Open 1 $0.00 Nov 24, 3:56 PM
WL-03018858 Travel Open 119 $0.00 Nov 24, 3:56 PM
WL-03018859 Travel Open 119 $0.00 Nov 24, 3:56 PM
WL-03019429 Labor Open 0.016666666666667 $38.00 Nov 25, 8:54 AM

Details