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WO-01311264 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UNIVERSITY OF VERMONT MEDICAL CENTER — 111 COLCHESTER AVE ,, BURLINGTON VT, 05401

Oct 24, 2025 → Dec 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (19 biz days early)
Active: 25 biz days
🕐 Clock stopped: Invoiced (Dec 3, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 25, 2025
21 business days (counted)
Running total: 21 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 3, 2025
4 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Completed
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 25 of ? biz days used
Created: Oct 24, 2025 Invoiced: Dec 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Nov 25 Ready for Scheduling ▶ Running 21 21
Nov 25 → Dec 3 Scheduled ▶ Running 4 25
Dec 3 → Dec 3 Tech On Site ▶ Running 0 25
Dec 3 → Dec 3 Completed ▶ Running 0 25
Dispatch 4.9d
Coordinators 25.1d
Field Work 0.1d
Billing 2.0d
✓ SLA Met
Dispatch
4.9 days
Over SLA
Coordinators
25.1 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2025 Completed: Dec 3, 2025 (28 days early)
📅
24.9 days Total Age
⏱️
21.8d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
27.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538204
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
Leah Francoeur
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (1)
WO-01311264 (current) Invoiced
Installation • Joseph Nuovo
Created: Oct 24, 2025 • Closed: Dec 2, 2025
Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 21.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 27.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.8d / 1.0d SLA
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
4.9d / 1.0d SLA
L2 Review
15.9d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 Brod - joseph nuovo for 12/02/2025

🔧 Work Performed
Completed installation of one Giraffe OmniBed with accessories.
🔍 Technician Findings
Completed installation of one Giraffe OmniBed with accessories.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25231009SA Scale serial number(s): G312438M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 1 GOB - 1 BSPT

Timeline

📞
▶
3 Case Linked Oct 24, 1:34 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01311264
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 22.0 business days
📅
▶
3 Dispatch Scheduled Nov 25, 4:59 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 32d 4h
👷
Technician Assigned by Brandi Rodriguez
Technician: Joseph Nuovo
⏳ 3.9 business days
🔧
Status: Tech On Site by Joseph Nuovo Dec 2, 7:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
⏱️
8x Labor Added Dec 2, 7:40 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 3, 1, 259, 169
✔️
Status: Completed by Joseph Nuovo Dec 2, 8:07 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 41m, 0m
⏱️
▶
2 Labor Added Dec 3, 11:42 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 15h 36m
⚠️ 5.0 business days
👀
Status: L2 Review by Sean Currie Dec 9, 11:41 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 5d 23h
🚨 16.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 9:06 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 21d 21h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 21.8 business days (threshold: 1.0 business days)
Exceeded by 20.8 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
L2 Screening
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00538204
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Dec 2, 9:00 AM
Created
Oct 24, 1:37 PM
Invoice #
SM-250436

Work Details (9)

Name Type Status Qty Amount Date
WL-03024251 Labor Open 5 $450.00 Dec 2, 7:40 PM
WL-03024252 Labor Open 3 $190.00 Dec 2, 7:40 PM
WL-03024253 Labor Open 5 $0.00 Dec 2, 7:40 PM
WL-03024254 Expenses Open 1 $0.00 Dec 2, 7:40 PM
WL-03024255 Expenses Open 1 $0.00 Dec 2, 7:40 PM
WL-03024256 Expenses Open 1 $0.00 Dec 2, 7:40 PM
WL-03024257 Travel Open 259 $0.00 Dec 2, 7:40 PM
WL-03024258 Travel Open 169 $0.00 Dec 2, 7:40 PM
WL-03024850 Labor Open 0.016666666666667 $38.00 Dec 3, 11:42 AM

Details