Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311312 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 GEISINGER MEDICAL GROUP OB GYN BLOOMSBURG — 425 E 1ST ST STE 101, BLOOMSBURG PA, 17815

Oct 24, 2025 → Dec 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 13, 2025
✓ SLA Met
Active: 32 biz days
🕐 Clock stopped: Invoiced (Dec 12, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Dec 1, 2025
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 24 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 9, 2025
5 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 12, 2025
3 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Completed
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 32 of ? biz days used
Created: Oct 24, 2025 Invoiced: Dec 12, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Dec 1 Ready for Scheduling ▶ Running 23 23
Dec 1 → Dec 2 Scheduled ▶ Running 1 24
Dec 2 → Dec 2 Entered ▶ Running 0 24
Dec 2 → Dec 9 Scheduled ▶ Running 5 29
Dec 9 → Dec 12 Tech On Site ▶ Running 3 32
Dec 12 → Dec 12 Completed ▶ Running 0 32
Dispatch 3.0d
Coordinators 31.2d
Field Work 3.0d
Billing 2.3d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
31.2 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
2.3 days
Over SLA
Created: Oct 24, 2025 Due: Dec 13, 2025 Completed: Dec 12, 2025 (1 days early)
📅
32.0 days Total Age
⏱️
23.6d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
31.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 9, 2025
Visit 2 Dec 10, 2025
Visit 3 Dec 11, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538264
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
Michelle McGinley
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (1)
WO-01311312 (current) Invoiced
Installation • Carlos Puebla
Created: Oct 24, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 23.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 31.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.6d / 1.0d SLA
Scheduled
7.5d / 2.0d SLA
Tech On Site
2.9d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
10.0d
Ready to Bill
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 RFosbury - Dispatch to Carlos P per GE meeting review.

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SNV25370004, SNV25380003 Scale serial number(s): *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SNV25370004,SNV25380003 Scale serial number(s): *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SNV25370004,SNV25380003 Scale serial number(s): *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Corometrics 170 (Series) Fetal Monitor (Models: 171, 172, 173, 174)
📞 Call Description
GEHC MIC Installation - 2 CORO 172

Timeline

📞
▶
3 Case Linked Oct 24, 2:56 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01311312
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 24.0 business days
🗓️
▶
3 Status: Scheduled Dec 1, 2:46 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-10T15:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
🆕
▶
3 Status: Entered Dec 2, 9:51 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Carlos Puebla
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-10T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Dec 2, 10:11 AM
Scheduled For: 2025-12-09T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Carlos Puebla Dec 9, 2:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 4h
⏳ 3.0 business days
⏱️
6x Labor Added Dec 11, 7:33 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.75, 3.25, 70, 1, 170
⏱️
Labor Added Dec 11, 9:04 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Dec 11, 9:18 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Carlos Puebla Dec 11, 9:24 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 7h
🏁
Status: Closed by Carlos Puebla Dec 11, 10:00 PM
From: Completed
To: Closed
Duration in Previous: 36m
⏱️
▶
2 Labor Added Dec 12, 11:16 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 13h 19m
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Dec 16, 10:33 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 23h
🚨 10.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 30, 4:38 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 14d 6h
⏳ 2.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 0h, 0m
🧾
Invoice Created Jan 2, 4:55 PM
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 23.6 business days (threshold: 1.0 business days)
Exceeded by 22.6 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00538264
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Carlos Puebla
Scheduled
Dec 9, 8:00 AM
Created
Oct 24, 2:59 PM
Invoice #
SM-250436

Work Details (9)

Name Type Status Qty Amount Date
WL-03034991 Labor Open 0.75 $250.00 Dec 11, 7:33 PM
WL-03034989 Labor Open 3.25 $0.00 Dec 11, 7:33 PM
WL-03034990 Labor Open 3 $150.00 Dec 11, 7:33 PM
WL-03034994 Travel Open 70 $0.00 Dec 11, 7:33 PM
WL-03034992 Expenses Open 1 $0.00 Dec 11, 7:33 PM
WL-03034993 Travel Open 170 $0.00 Dec 11, 7:33 PM
WL-03035138 Labor Open 1 $0.00 Dec 11, 9:04 PM
WL-03035152 Labor Open 0.75 $0.00 Dec 11, 9:18 PM
WL-03035759 Labor Open 0.016666666666667 $38.00 Dec 12, 11:16 AM

Details