Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311322 ↗ ServiceMax

Modern Animal Hospital • Inspection • PSM

📍 MODERN ANIMAL MANHATTAN BEACH — 1108 N SEPULVEDA BLVD, MANHATTAN BEACH CA, 90266-5954

Oct 24, 2025 → Dec 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (20 biz days late)
Active: 26 biz days
🕐 Clock stopped: Tech Off Site (Dec 4, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 24 → Nov 24, 2025
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 20 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 2, 2025
4 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 4, 2025
2 business days (counted)
Running total: 26 of ? biz days used
Created: Oct 24, 2025 Tech Off Site: Dec 4, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 24 Ready for Scheduling ▶ Running 0 0
Oct 24 → Nov 24 Assigned ▶ Running 20 20
Nov 24 → Nov 24 Entered ▶ Running 0 20
Nov 24 → Nov 24 Assigned ▶ Running 0 20
Nov 24 → Dec 2 Scheduled ▶ Running 4 24
Dec 2 → Dec 4 Tech On Site ▶ Running 2 26
Dispatch 0.0d
Coordinators 25.5d
Field Work 2.0d
Billing 19.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.5 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
19.2 days
Over SLA
Created: Oct 24, 2025 Due: Nov 26, 2025 Completed: Dec 4, 2025 (7 days late)
📅
25.7 days Total Age
⏱️
20.6d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
43.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Michael Russell — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025

AI Analysis

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Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00538260
Closed
Annual Equipment Electrical Safety Test And Calibration Service 103 Pcs https://www.ebiotrack.com/inspection.php?iid=30824
Priority
High
Origin
Phone
Reason
New Case
Contact
Jennifer Rosas
Owner
Kimberly Hardison
Created
Oct 24, 2025
Work Orders from this Case (1)
WO-01311322 (current) Invoiced
Inspection • Michael Russell
Created: Oct 24, 2025 • Closed: Dec 3, 2025
Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 20.6 days stuck in "Assigned"
⏱️
Total Delay 43.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
20.6d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
19.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-24 Mburris called site spoke with Jennifer Rosas and set appt 

10/24 KHardison, Please CC on any Alex Cornier emails. alex.cornier@modernanimal.com

🔧 Work Performed
performed inspection and calibration
🔍 Technician Findings
inspection and calibration
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 103 Pcs https://www.ebiotrack.com/inspection.php?iid=30824

Timeline

📞
Case Linked Oct 24, 2:51 PM
Case Number: 00538260
Subject:
Status: Closed
📋
▶
2 Work Order Created Oct 24, 3:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Status: Assigned Oct 24, 3:29 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: a0h5A00000GzKAdQAN, Rene Yescas
🚨 21.0 business days
🆕
▶
3 Status: Entered Nov 24, 11:53 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Michael Russell
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-02T17:00:00.000+0000
⏳ 4.0 business days
💵
2x Expenses Added Dec 1, 1:27 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Michael Russell Dec 2, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 0h
⏱️
8x Labor Added Dec 2, 5:42 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 4.5, 295, 10
💵
2x Expenses Added Dec 2, 9:13 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Michael Russell Dec 3, 8:06 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1d 8h
⏱️
▶
2 Labor Added Dec 3, 8:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 10m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 5:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
🚨 19.8 business days
📨
▶
2 Status: Invoice Pending Jan 5, 10:08 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 6.0 business days
🧾
Invoice Created Jan 12, 3:26 PM
Invoice Number: SM-250455

Bottlenecks

Assigned
Duration: 20.6 business days (threshold: 4.0 business hours)
Exceeded by 20.1 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 19.2 business days (threshold: 1.0 business days)
Exceeded by 18.2 business days

🔗 Related Artifacts

📞
Case 00538260
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Dec 2, 12:00 PM
Created
Oct 24, 3:19 PM
Invoice #
SM-250455

Work Details (13)

Name Type Status Qty Amount Date
WL-03022493 Expenses Open 1 $0.00 Dec 1, 1:27 PM
WL-03022494 Expenses Open 1 $0.00 Dec 1, 1:27 PM
WL-03024022 Labor Open 0.5 $0.00 Dec 2, 5:42 PM
WL-03024023 Labor Open 5 $1,984.00 Dec 2, 5:42 PM
WL-03024024 Labor Open 0.5 $0.00 Dec 2, 5:42 PM
WL-03024025 Labor Open 4.5 $0.00 Dec 2, 5:42 PM
WL-03024026 Travel Open 295 $0.00 Dec 2, 5:42 PM
WL-03024027 Travel Open 10 $0.00 Dec 2, 5:42 PM
WL-03024028 Travel Open 10 $0.00 Dec 2, 5:42 PM
WL-03024029 Travel Open 295 $0.00 Dec 2, 5:42 PM
WL-03024335 Expenses Open 1 $0.00 Dec 2, 9:13 PM
WL-03024336 Expenses Open 1 $0.00 Dec 2, 9:13 PM
WL-03025687 Labor Open 6.5 $0.00 Dec 3, 8:16 PM

Details