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WO-01311342 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Entegris Inc — 706 Houston Clinton Dr, Burnet TX, 78611

Oct 24, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (15 biz days early)
Active: 49 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
42d
▶ Clock Running
Status: Assigned
Oct 24 → Dec 29, 2025
42 business days (counted)
Running total: 42 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 8, 2026
7 business days (counted)
Running total: 49 of ? biz days used
Created: Oct 24, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 24 Ready for Scheduling ▶ Running 0 0
Oct 24 → Dec 29 Assigned ▶ Running 42 42
Dec 29 → Jan 8 Scheduled ▶ Running 7 49
Dispatch 0.0d
Coordinators 49.7d
Billing 12.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
49.7 days
Over SLA
Billing
12.3 days
Over SLA
Created: Oct 24, 2025 Due: Jan 31, 2026 Completed: Jan 8, 2026 (23 days early)
📅
49.5 days Total Age
⏱️
42.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
58.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538288
6008088954
Closed
38R SYS-GC-7890-E Contract ends 01/31/2026 repair included PM G3440B CN17483025 Agilent 7890B Series GC Custom G4557A US21140002 7697A Headspace Sampler, 111 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Xiaoyan Chen
Owner
Leona Coonrod
Created
Oct 24, 2025
Work Orders from this Case (1)
WO-01311342 (current) Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Oct 24, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 42.5 days stuck in "Assigned"
⏱️
Total Delay 58.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
42.5d / 0.5d SLA
Scheduled
7.2d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
12.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jose Gutierrez ARP to site is 97 miles. Zone 2
🔧 Work Performed
Mentoring session with Joshua Medrano. Performed annual GC and headspace preventive maintenance per respective instrument checklists. All tests passed.
⚠️ Problem Description
38R SYS-GC-7890-E Contract ends 01/31/2026 repair included PM G3440B CN17483025 Agilent 7890B Series GC Custom G4557A US21140002 7697A Headspace Sampler, 111 Vial
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
JAN 2025 GC PM

Timeline

📞
▶
4 Case Linked Oct 24, 3:43 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01311342
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
🚨 43.0 business days
📅
▶
2 Dispatch Scheduled Dec 29, 5:24 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jose Gutierrez
From: Assigned
To: Scheduled
Duration in Previous: 66d 2h
⚠️ 7.8 business days
⏱️
▶
4 3x Labor Added Jan 8, 6:03 PM
3x Labor Added → 2x Travel Added → 5x Parts Added → Status: Completed
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 97
🔩
5x Parts Added
Type: Parts
Status: Open
Qty: 1, 2
✔️
Status: Completed by Jose Gutierrez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 0h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 9, 4:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 5m
🚨 13.0 business days
📨
▶
3 Status: Invoice Pending Jan 28, 1:41 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252436
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 42.5 business days (threshold: 4.0 business hours)
Exceeded by 42.0 business days
Scheduled
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 12.3 business days (threshold: 1.0 business days)
Exceeded by 11.3 business days

🔗 Related Artifacts

📞
Case 00538288
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Jan 9, 10:00 AM
Created
Oct 24, 3:44 PM
Invoice #
SM-252436

Work Details (10)

Name Type Status Qty Amount Date
WL-03058272 Labor Open 2 $0.00 Jan 8, 6:03 PM
WL-03058273 Labor Open 4 $456.00 Jan 8, 6:03 PM
WL-03058274 Labor Open 2 $0.00 Jan 8, 6:03 PM
WL-03058277 Travel Open 97 $0.00 Jan 8, 6:04 PM
WL-03058276 Travel Open 97 $359.00 Jan 8, 6:04 PM
WL-03058282 Parts Open 1 $0.00 Jan 8, 6:07 PM
WL-03058278 Parts Open 1 $0.00 Jan 8, 6:07 PM
WL-03058279 Parts Open 2 $0.00 Jan 8, 6:07 PM
WL-03058280 Parts Open 2 $0.00 Jan 8, 6:07 PM
WL-03058281 Parts Open 2 $0.00 Jan 8, 6:07 PM

Details