Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 10, 2025
✗ SLA Missed (44 biz days late)
🕐 Clock stopped: Completed (Jan 19, 2026)
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
Oct 27 → Jan 8, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 48 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 17, 2026
6 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Completed
Jan 17 → Jan 17, 2026
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Closed
Jan 17 → Jan 19, 2026
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Oct 27, 2025
Completed: Jan 19, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 27 → Oct 27
Created
▶ Running
0
0
Oct 27 → Jan 8
Scheduled
▶ Running
48
48
Jan 8 → Jan 8
Entered
▶ Running
0
48
Jan 8 → Jan 8
Assigned
▶ Running
0
48
Jan 8 → Jan 17
Scheduled
▶ Running
6
54
Jan 17 → Jan 17
Completed
▶ Running
0
54
Jan 17 → Jan 19
Closed
▶ Running
0
54
Jan 19 → Jan 19
Incomplete
▶ Running
0
54
Coordinators Over SLA
Billing Over SLA
Created: Oct 27, 2025
Due: Nov 10, 2025
Completed: Jan 16, 2026 (66 days late)
⏱️
49.0d in Scheduled
Longest Stage
🔄
9 transitions
Status Changes
⚠️
54.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00538445
URGENT Philips WO Request
Closed
Unit failed still failing after replacing 3 Way Solenoid Valve & Proportional Valve (AECM)- FCO86600081
🚨
Primary Delay
49.0 days stuck in "Scheduled"
⏱️
Total Delay
54.3 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
56.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
1.3d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
💬 Chatter (1)
📅 Events (1)
🔒
Internal CSA Notes
10/27/2025 ALuman - dispatch to Jared Heisler to complete repair. Email sent to Crystal Renfro
🔧
Work Performed
Troubleshot the device and discovered that the tubing from the blower to the pressure sensor
on the system board was not securely attached, resulting in a leak and a failed pressure test.
The tubing has been properly re-secured. Additionally, the correct USB cable was not
connected to the display board and has now been attached.
Performed a complete PVT in accordance with the manufacturer’s specifications. All tests and
calibrations were within tolerance and passed successfully. The device has been returned to
full clinical service and is ready for patient use.
🔍
Technician Findings
Repair.
⚠️
Problem Description
Unit failed still failing after replacing 3 Way Solenoid Valve & Proportional Valve (AECM)- FCO86600081
unable to create subcase on Case # 0124915938 - please reference WO-13695670
📄
Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞
Call Description
Repair - Trade
Oct 28, 2025 7:36am
Good morning @Ashley Luman Could you please dispatch the PWO? Quote has been accepted.
📅
WO-01311419 - Repair - Trilogy EV300 Vent - Gainesville - VA Medical Center
Jan 14, 2026 8:00am – 5:00pm
Work Order: WO-01311419
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13782664
Location: VA Medical Center
Address: 1601 SW Archer Rd, Gainesville, FL 32608
Manufacturer: Philips Healthcare
Model #: Trilogy EV300 Vent
Serial #: H296072015DAB
Contact Name: Crystal Renfro
Contact Phone: 352-548
Timeline
📞
Case Number:
00538445
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01311419
Type:
Repair
Priority:
PC
📅
👷
Technician:
Jared Heisler
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
3h 44m
📅
Scheduled For:
2025-11-14T13:00:00.000+0000, 2025-11-21T13:00:00.000+0000
📅
Scheduled For:
2026-01-09T13:00:00.000+0000
📅
Scheduled For:
2026-01-07T13:00:00.000+0000
🆕
👷
Technician:
a0h6e00000II9QiAAL, Fady Khouzam
🗓️
📅
Scheduled For:
2026-01-14T13:00:00.000+0000
⏱️
Type:
Labor
Status:
Open
Qty:
2
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
8d 11h, 0m
⚠️
🏁
From:
Completed
To:
Closed
Duration in Previous:
0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
3d 3h
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
5h 33m
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
11h 28m
Bottlenecks
Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
ℹ️ Work Order Details
Scheduled
Jan 14, 8:00 AM
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-03068982
Labor
Open
2
$155.00
Jan 16, 9:05 PM
WL-03068983
Labor
Open
2
$190.00
Jan 16, 9:05 PM
WL-03074826
Labor
Open
0.016666666666667
$38.00
Jan 22, 10:43 AM