Hello!
We have 2 items that need repair in our Tacoma office. Can we please have a tech come out?
* OR bed- Cannot move up and down.
* The overhead lamp light needs to be replaced.
Thank you-
Tiffany Spencer | Area Director
Sono Bello
It's your life.
Live it beautifully.
c. 801-918-6499
3075 112th Ave NE
Suite 100
Bellevue, WA 98004
Visit us on the Web: sonobello.com<http://www.sonobello.com/>
Follow us on Instagram: instagram.com/sonobello<http://instagram.com/sonobello>
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Body Contour Centers, LLC is not a medical provider and is not engaged in the practice of medicine. All medical decisions are the sole responsibility of Aesthetic Physicians, PC and Sono Bello physicians.
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Foot pedal guard was bent, preventing clean connection to plug. adj guard, cleaned and attached foot pedal, tested multiple times with success, show staff results.
🔍Technician Findings
foot pedal is not responding
⚠️Problem Description
Troubleshoot movement issues On-site:
Model: Midmark - 230-001
Model Type: Exam Chair
Custom Field: Procedure Table
Notes:
Asset ID: 6342863
Site: Sono Bello - WA-Tacoma
Department:Depreciation Start Date:Physical Location: Treatment Room 1Depreciation Term: yrsSerial #: V2395939 https://www.ebiotrack.com/workorder.php?wo=69233
📧
Email: EMSAR Request for service at WA-Tacoma (Email to schedule service)
Completed Oct 28, 2025
To: tspencer@sonobello.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at WA-Tacoma (Email to schedule service)
Body:
Hi Tiffany Spencer,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Troubleshoot movement issues On-site:
Model: Midmark - 230-001
Model Type: Exam Chair
Custom Field: Procedure Table.
Here’s the location information we have on file:
Location:
WA-Tacoma
3209 South 23rd Street, Suite 170
Taco
Work Order: WO-01311423
Account: Sono Bello
Customer Case Number:
Location: WA-Tacoma
Address: 3209 South 23rd Street, Suite 170, Tacoma, WA 98405
Manufacturer:
Model #:
Serial #:
Contact Name: Tiffany Spencer
Contact Phone: 801-918-6499
Contact Email: tspencer@sonobello.com
Due Date: 10/30/2025
Timeline
📞
Case Linked Oct 22, 7:49 PM
Case Number:00537627
Subject:Tacoma Repair
Status:Closed
⏳3.5 business days
📋
▶
2
Work Order Created Oct 27, 9:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Oct 27, 1:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 57m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Oct 28, 3:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-10-30T20:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Tim HolmanOct 30, 3:45 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 0h
⏱️
3x Labor Added Oct 30, 4:01 PM
Type:Labor, Travel
Status:Open
Qty:2.5, 1, 60
✔️
Status: Completed by Tim HolmanOct 30, 4:33 PM
From:Tech On Site
To:Completed
Duration in Previous:47m
🏁
Status: Closed by Tim HolmanOct 30, 8:29 PM
From:Completed
To:Closed
Duration in Previous:3h 55m
⏳2.4 business days
📄
▶
2
Status: Ready to Bill Nov 3, 4:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Nov 4, 5:55 PM
Invoice Number:SM-245521
Bottlenecks
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)