Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311440 ↗ ServiceMax

ELIZABETH CHURCH MANOR • Repair • P5

📍 ELIZABETH CHURCH MANOR — 863 FRONT ST, BINGHAMTON NY, 13905

Oct 27, 2025 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 3, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Paused: 71 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: L2 Screening
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸71d
⏸ Clock Paused
Status: Awaiting Parts
Oct 27 → Feb 11, 2026
71 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 20, 2026
5 business days (counted)
Running total: 6 of 5 biz days used
Created: Oct 27, 2025 Completed: Feb 20, 2026
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0 / 5
Oct 27 → Oct 27 L2 Screening ▶ Running 0 0 / 5
Oct 27 → Feb 11 Awaiting Parts ⏸ Paused 71
Feb 11 → Feb 11 Reschedule ▶ Running 0 0 / 5
Feb 11 → Feb 12 Assigned ▶ Running 1 1 / 5
Feb 12 → Feb 20 Scheduled ▶ Running 5 6 / 5
Dispatch 0.2d
Material Management 72.0d
Coordinators 7.7d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.2 days
Material Management
72.0 days
Over SLA
Coordinators
7.7 days
Over SLA
Field Work
0.0 days
Created: Oct 27, 2025 Due: Feb 16, 2026 Completed: Feb 20, 2026 (3 days late)
📅
78.0 days Total Age
⏱️
72.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
76.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00537157
ELIZABETH CHURCH MANOR - Inspection Repair
Closed
Q-00030717 Inspection #: 10141 Asset ID: 13037386 Model: Ge Medical Systems - V100 Notes: Will not power on. Unit\'s battery is inop and needs to be replaced. Reviewed service with customer, quote needed 1 battery, 2037103-016
Priority
Standard
Origin
Email
Reason
New Case
Contact
Thalya Tauterouff
Owner
Kimberly Hardison
Created
Oct 21, 2025
Work Orders from this Case (1)
WO-01311440 (current) Invoiced
Repair • Bernard Thompson
Created: Oct 27, 2025 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 72.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 76.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
72.0d / 3.0d SLA
Reschedule
0.3d / 2.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/12 KSmith -- Scheduled for 2/20 with Thalya. 9-11am

2/12 KSmith -- Sent email to schedule for 2/20

2/11/26 RBerry Parts delivered to site on 1/17/26 but WO was not released to ASC until 2/11/26. Updated due date and removed delay code.

🔧 Work Performed
Removed and replaced battery from unit. Tested BP and SPo2. Battery must charge 24hrs. note left on device.
🔍 Technician Findings
Upon arrival found unit in stated condition.
⚠️ Problem Description
Q-00030717 Inspection #: 10141 Asset ID: 13037386 Model: Ge Medical Systems - V100 Notes: Will not power on. Unit\'s battery is inop and needs to be replaced. Reviewed service with customer, quote needed 1 battery, 2037103-016

Timeline

📞
Case Linked Oct 21, 12:55 PM
Case Number: 00537157
Subject: ELIZABETH CHURCH MANOR - Inspection Repair
Status: Closed
⚠️ 5.0 business days
📋
2 Work Order Created Oct 27, 9:50 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
2 Parts Requested Oct 27, 11:26 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 35m
🚨 72.0 business days
🔩
2 2x Parts Added Feb 11, 1:13 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 107d 2h
👷
2 Technician Assigned Feb 11, 3:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Reschedule
To: Assigned
Duration in Previous: 2h 39m
📅
2 Dispatch Scheduled Feb 12, 9:47 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 17h 53m
⚠️ 6.0 business days
⏱️
3 3x Labor Added Feb 20, 11:20 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Bernard Thompson
From: Scheduled
To: Completed
Duration in Previous: 8d 1h
🏁
Status: Closed by Bernard Thompson
From: Completed
To: Closed
Duration in Previous: 1m
4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 25, 9:59 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 22h, 0m
🧾
Invoice Created Feb 25, 3:34 PM
Invoice Number: SM-254842

Bottlenecks

Awaiting Parts
Duration: 72.0 business days (threshold: 3.0 business days)
Exceeded by 69.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00537157
Closed
📦
Parts Order 00084210
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Bernard Thompson
Scheduled
Feb 20, 9:30 AM
Created
Oct 27, 9:50 AM
Invoice #
SM-254842

Work Details (5)

Name Type Status Qty Amount Date
WL-03101003 Parts Open 1 $6.79 Feb 11, 1:13 PM
WL-03101004 Expenses Open 1 $23.65 Feb 11, 1:13 PM
WL-03113696 Labor Open 1.5 $90.00 Feb 20, 11:20 AM
WL-03113697 Labor Open 1 $149.00 Feb 20, 11:20 AM
WL-03113698 Travel Open 60 $0.00 Feb 20, 11:20 AM

Details