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WO-01311457 ↗ ServiceMax

Vitalant • Inspection • PSM

📍 Vitalant - Allendale NJ — 1 Pearl Ct, Allendale NJ, 07401

Oct 27, 2025 → Dec 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (17 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 1 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Oct 28 → Dec 1, 2025
21 business days (counted)
Running total: 22 of ? biz days used
Created: Oct 27, 2025 Completed: Dec 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0
Oct 27 → Oct 28 Ready for Scheduling ▶ Running 1 1
Oct 28 → Oct 28 Assigned ▶ Running 0 1
Oct 28 → Dec 1 Scheduled ▶ Running 21 22
Dispatch 0.0d
Coordinators 24.0d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.0 days
Over SLA
Billing
1.5 days
Created: Oct 27, 2025 Due: Dec 24, 2025 Completed: Dec 1, 2025 (23 days early)
📅
23.0 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
22.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538407
eBiotrack - Automated New Inspection Created
Closed
Inspection: Quarterly Electrical Safety Test and Calibration Service 3 pcs https://www.ebiotrack.com/inspection.php?iid=30827
Priority
Standard
Origin
Email
Reason
New Case
Contact
Roger Mrowiec
Owner
Jessica Sells
Created
Oct 26, 2025
Work Orders from this Case (1)
WO-01311457 (current) Invoiced
Inspection • Edward Arias
Created: Oct 27, 2025 • Closed: Dec 1, 2025
Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 22.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
22.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
1.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/28 KSmith -- Scheduled for 12/1 with Cesar
🔧 Work Performed
Inspection Completed. Asset EBS0455698 out of service display is not working and door won't open,tried to troubleshoot but couldn't service the asset.Facility to replace asset
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Inspection: Quarterly Electrical Safety Test and Calibration Service 3 pcs https://www.ebiotrack.com/inspection.php?iid=30827

Timeline

📞
Case Linked Oct 26, 1:00 AM
Case Number: 00538407
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Oct 27, 10:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Oct 28, 10:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T14:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 22.0 business days
⏱️
2x Labor Added Dec 1, 9:27 AM
Type: Labor, Travel
Status: Open
Qty: 1, 15
⏱️
▶
2 Labor Added Dec 1, 10:04 AM
Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 34d 0h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 2, 2:40 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1d 4h, 0m
💵
▶
2 Status: Billing Review Dec 3, 1:33 PM
Status: Billing Review → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Dec 6, 10:12 AM
Invoice Number: SM-247997

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00538407
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Edward Arias
Scheduled
Dec 1, 9:00 AM
Created
Oct 27, 10:18 AM
Invoice #
SM-247997

Work Details (3)

Name Type Status Qty Amount Date
WL-03022236 Labor Open 1 $0.00 Dec 1, 9:27 AM
WL-03022237 Travel Open 15 $0.00 Dec 1, 9:27 AM
WL-03022305 Labor Open 1 $1,200.00 Dec 1, 10:04 AM

Details