Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311484 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 NY - Buffalo — 500 Corporate Parkway, Suite 140, Amherst NY, 14226

Oct 27, 2025 → Dec 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (38 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 27 → Oct 30, 2025
3 business days (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Oct 30 → Nov 7, 2025
6 business days (counted)
Running total: 9 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Nov 7 → Dec 31, 2025
34 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 43 of ? biz days used
Created: Oct 27, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0
Oct 27 → Oct 30 Ready for Scheduling ▶ Running 3 3
Oct 30 → Nov 7 Assigned ▶ Running 6 9
Nov 7 → Dec 31 Scheduled ▶ Running 34 43
Dec 31 → Dec 31 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 45.6d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.6 days
Over SLA
Field Work
1.1 days
Billing
0.0 days
Created: Oct 27, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
44.0 days Total Age
⏱️
34.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
42.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00538436
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 107 PCS https://www.ebiotrack.com/inspection.php?iid=30829
Priority
Standard
Origin
Email
Reason
New Case
Contact
Supply Chain Sono Bello
Owner
Kimberly Hardison
Created
Oct 27, 2025
Work Orders from this Case (1)
WO-01311484 (current) Invoiced
Inspection • Erwin Forster
Created: Oct 27, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 34.8 days stuck in "Scheduled"
⏱️
Total Delay 42.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
6.9d / 0.5d SLA
Scheduled
34.8d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.5d / 1.0d SLA
04-Scheduled
0.0d
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/7 KSmith -- Scheduled for 12/31 per Brooke's request

11/7 KSmith -- Brooke requested a Friday since they do not do surgeries on Fridays. Advised our next available Friday is January 2nd. Provided all available dates in November/December and am awaiting response.

11/5 KSmith -- Sent email to Brooke to schedule for 12/17

11/3 KSmith -- Need to schedule with Brooke

Brooke Reading <breading@sonobello.com>

11/3 KSmith -- Sent email to schedule for 12/17

10/30 KSmith -- Sent email to schedule for 12/17

🔧 Work Performed
Inspected 76 items. 11 items missing. Finger pulse O2 and metline cuffs not inspected as per request.
🔍 Technician Findings
Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 107 PCS https://www.ebiotrack.com/inspection.php?iid=30829

Timeline

📞
Case Linked Oct 27, 1:00 AM
Case Number: 00538436
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 27, 11:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 30, 1:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled Nov 7, 12:52 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 8d 0h
🚨 35.0 business days
🔧
Status: Tech On Site by Erwin Forster Dec 31, 9:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 53d 21h
✔️
Status: Completed by Erwin Forster Dec 31, 2:38 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 42m
⏱️
2x Labor Added Dec 31, 6:22 PM
Type: Labor, Expenses
Status: Open
Qty: 5, 1
⏱️
▶
4 2x Labor Added Dec 31, 6:40 PM
2x Labor Added → Status: 04-Scheduled → Parts Added → Status: Completed
📋
Status: 04-Scheduled by Ben Saur
From: Completed
To: 04-Scheduled
Duration in Previous: 4h 1m
🔩
Parts Added
Type: Parts
Status: Open
Qty: 2
✔️
Status: Completed by Erwin Forster
From: 04-Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 1.7 business days
📄
▶
3 Status: Ready to Bill Jan 2, 2:11 PM
Status: Ready to Bill → Status: Billing Review → Status: Invoiced
💵
Status: Billing Review by Diane Patton
From: Invoice Pending, Billing Review
To: Billing Review, Invoice Pending
Duration in Previous: 1m, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Jan 4, 1:25 PM
Invoice Number: SM-250403

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Scheduled
Duration: 34.8 business days (threshold: 2.0 business days)
Exceeded by 32.8 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

📞
Case 00538436
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Erwin Forster
Scheduled
Dec 31, 9:00 AM
Created
Oct 27, 11:28 AM
Invoice #
SM-250403

Work Details (5)

Name Type Status Qty Amount Date
WL-03051886 Labor Open 5 $3,912.97 Dec 31, 6:22 PM
WL-03051888 Expenses Open 1 $0.00 Dec 31, 6:22 PM
WL-03051897 Labor Open 1.5 $0.00 Dec 31, 6:40 PM
WL-03051898 Travel Open 75 $0.00 Dec 31, 6:40 PM
WL-03051899 Parts Open 2 $648.00 Dec 31, 6:43 PM

Details