FW: New VillageMD Service Request Submitted Ticket: 17844
Closed
__
Villagemd Service Request Ticket Received
Ticket Request ID: 17844
State AZ
Clinic Name Peoria
Comments When facing the exam table its the right side.
Images https://laserfacility.com/wp-content/uploads/formidable/16/thumbnail_IMG_8083-1.jpg
https://laserfacility.com/wp-content/uploads/formidable/16/thumbnail_IMG_8085-1.jpg
https://laserfacility.com/wp-content/uploads/formidable/16/thumbnail_IMG_8086-1.jpg
'
1/8 KKelch called Rosanna to schedule for 1/13 between 11 and 1 pm. Left VM.
🔧Work Performed
Arm replaced with new part, tested function and confirmed all the functions of the chair
🔍Technician Findings
Arm broken
⚠️Problem Description
__
Villagemd Service Request Ticket Received
Ticket Request ID: 17844
State AZ
Clinic Name Peoria
Comments When facing the exam table its the right side.
Images https://laserfacility.com/wp-content/uploads/formidable/16/thumbnail_IMG_8083-1.jpg
https://laserfacility.com/wp-content/uploads/formidable/16/thumbnail_IMG_8085-1.jpg
https://laserfacility.com/wp-content/uploads/formidable/16/thumbnail_IMG_8086-1.jpg
' https://www.ebiotrack.com/workorder.php?wo=69246
📋
Outbound to +12146061999
Completed Jan 8, 2026
1/8 KKelch called Rosanna to schedule for 1/13 between 11 and 1 pm. Left VM.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 5, 2026
To: rreza@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311516Location: VM Peoria - (AZ46-C05353)Address: 20266 North Lake Pleasant Road Peoria, AZ 85382Device: Problem Description: __
Villagemd Service Request Ticket Received
Ticket Requ
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 29, 2025
To: rreza@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311516Location: VM Peoria - (AZ46-C05353)Address: 20266 North Lake Pleasant Road Peoria, AZ 85382Device: Problem Description: __
Villagemd Service Request Ticket Received
Ticket Requ
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 22, 2025
To: rreza@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311516Location: VM Peoria - (AZ46-C05353)Address: 20266 North Lake Pleasant Road Peoria, AZ 85382Device: Problem Description: __
Villagemd Service Request Ticket Received
Ticket Requ
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 15, 2025
To: rreza@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311516Location: VM Peoria - (AZ46-C05353)Address: 20266 North Lake Pleasant Road Peoria, AZ 85382Device: Problem Description: __
Villagemd Service Request Ticket Received
Ticket Requ
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 8, 2025
To: rreza@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311516Location: VM Peoria - (AZ46-C05353)Address: 20266 North Lake Pleasant Road Peoria, AZ 85382Device: Problem Description: __
Villagemd Service Request Ticket Received
Ticket Requ
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 1, 2025
To: rreza@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311516Location: VM Peoria - (AZ46-C05353)Address: 20266 North Lake Pleasant Road Peoria, AZ 85382Device: Problem Description: __
Villagemd Service Request Ticket Received
Ticket Requ
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 24, 2025
To: rreza@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311516Location: VM Peoria - (AZ46-C05353)Address: 20266 North Lake Pleasant Road Peoria, AZ 85382Device: Problem Description: __
Villagemd Service Request Ticket Received
Ticket Requ
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 17, 2025
To: rreza@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311516Location: VM Peoria - (AZ46-C05353)Address: 20266 North Lake Pleasant Road Peoria, AZ 85382Device: Problem Description: __
Villagemd Service Request Ticket Received
Ticket Requ
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 10, 2025
To: rreza@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311516Location: VM Peoria - (AZ46-C05353)Address: 20266 North Lake Pleasant Road Peoria, AZ 85382Device: Problem Description: __
Villagemd Service Request Ticket Received
Ticket Requ
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 3, 2025
To: rreza@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311516Location: VM Peoria - (AZ46-C05353)Address: 20266 North Lake Pleasant Road Peoria, AZ 85382Device: Problem Description: __
Villagemd Service Request Ticket Received
Ticket Requ
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 27, 2025
To: rreza@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311516Location: VM Peoria - (AZ46-C05353)Address: 20266 North Lake Pleasant Road Peoria, AZ 85382Device: Problem Description: __
Villagemd Service Request Ticket Received
Ticket Requ
📅
WO-01311516 - Virtual Tech - Field Repair - Peoria - VM Peoria - (AZ46-C05353)
Jan 15, 2026 4:00pm – 6:00pm
Work Order: WO-01311516
Account: VillageMD
Customer Case Number:
Location: VM Peoria - (AZ46-C05353)
Address: 20266 North Lake Pleasant Road, Peoria, AZ 85382
Manufacturer:
Model #:
Serial #:
Contact Name: Rosanna Valencia
Contact Phone: 2146061999
Contact Email: rreza@villagemedical.com
Due Da
Timeline
📞
Case Linked Oct 22, 12:23 PM
Case Number:00537459
Subject:FW: New VillageMD Service Request Submitted Ticket: 17844
Status:Closed
⏳4.0 business days
📋
▶
3
Work Order Created Oct 27, 12:57 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00084220
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:2m
🚨48.0 business days
📅
▶
2
Status: Ready for Scheduling Jan 7, 4:23 PM
Status: Ready for Scheduling → 2x Parts Added
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
👷
▶
2
Status: Assigned Jan 7, 4:50 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Tyler Bollman
⏳3.9 business days
🗓️
▶
2
Status: Scheduled Jan 12, 10:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-15T15:00:00.000+0000
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Jan 13, 11:18 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-15T21:00:00.000+0000
⏳3.0 business days
⏱️
2x Labor Added Jan 15, 4:59 PM
Type:Labor, Travel
Status:Open
Qty:1, 30
🔧
Status: Tech On Site by Tyler BollmanJan 15, 5:10 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 6h
⏱️
▶
2
3x Labor Added Jan 15, 6:03 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From:Tech On Site
To:Completed
Duration in Previous:53m
🏁
Status: Closed by Tyler BollmanJan 15, 10:17 PM
From:Completed
To:Closed
Duration in Previous:4h 13m
⏳2.2 business days
📄
▶
2
Status: Ready to Bill Jan 20, 9:19 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨13.0 business days
🧾
Invoice Created Feb 5, 7:31 PM
Invoice Number:SM-251694
Bottlenecks
Awaiting Parts
Duration: 47.9 business days (threshold: 3.0 business days)
Exceeded by 44.9 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)