Q-00030793
McClain Grady county has another cot that is doing the same thing and the first one turned in the other day cot is slow going up and intermits cot possible need harness and or speed sensor.
Possible parts needed
1 Actuator harness (LVDT) p/n 2183121
1 Actuator Position Sensor, p/n 2183111
11/3 KKelch Donnie called me back to schedule for 11/18 between 9 and 11 am. Customer confirmed.
11/3 KKelch called Donnie to schedule for 11/12 between 9 and 11 am. Left VM.
10/31 KKelch waiting for parts to ship prior to scheduling
🔧Work Performed
I arrived on location and found said unit. Customer Robin told me that she feels there is nothing wrong with the cot but would like me to evaluate the unit to see if I can find any problems. The crew when putting in the request for service they were referring to the rail assembly in truck and not the cot. I then took the cot and inspected all the hoses and harness and buttons and head assembly and found no problems with the cot. I then loaded the cot in and out of the truck several times and the carriage on the unit was working to manufactures specifications. I did tighten and adjusted necessary hardware and lubricated the cot tot manifactures speciication. I found the cot at the time in good working condition and placed back in service.
Note that there is no travel was on site for another cot for repair. Not parts that was sent for this cot did not use and placed in truck stock
🔍Technician Findings
Found unit in service
⚠️Problem Description
Q-00030793
McClain Grady county has another cot that is doing the same thing and the first one turned in the other day cot is slow going up and intermits cot possible need harness and or speed sensor.
Possible parts needed
1 Actuator harness (LVDT) p/n 2183121
1 Actuator Position Sensor, p/n 2183111 https://www.ebiotrack.com/workorder.php?wo=69255
📄Description
Ferno Power X1 Power Cot
📋
Inbound from +14058336677
Completed Nov 3, 2025
11/3 KKelch Donnie called me back to schedule for 11/18 between 9 and 11 am. Customer confirmed.
📋
Outbound to +14058336677
Completed Nov 3, 2025
11/3 KKelch called Donnie to schedule for 11/12 between 9 and 11 am. Left VM.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: donnie@emergencyvehiclesok.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311565Location: McClain-Grady County EMS - S. Main St.Address: 2000 South Main Street Newcastle, OK 73065Device: Power X1 21S-023594Problem Description: Q-00030793
McClain Gra
Nov 3, 2025 9:53am
@Lauren Oberg @Natosha Beierschmitt Per Donnie, there should be two repair WOs for two different cots doing the same thing, I'm only seeing the one WO in the system. Please assist.
📅
WO-01311565 - Repair - Power X1 - Newcastle - McClain-Grady County EMS - S. Main St.
Nov 18, 2025 10:00am – 1:00pm
Work Order: WO-01311565
Account: MCCLAIN-GRADY COUNTY EMS
Customer Case Number:
Location: McClain-Grady County EMS - S. Main St.
Address: 2000 South Main Street, Newcastle, OK 73065
Manufacturer: Ferno
Model #: Power X1
Serial #: 21S-023594
Contact Name: Donnie Neer
Contact Phone: 4058336677
Contac
JPEG
IMG_4618
Nov 18, 2025
JPEG
IMG_4619
Nov 18, 2025
JPEG
IMG_4620
Nov 18, 2025
Timeline
📞
Case Linked Oct 24, 2:00 PM
Case Number:00538220
Subject:needs added to ebt
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Oct 27, 3:15 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
▶
2
Parts Requested Oct 27, 9:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:5h 42m
⏳2.4 business days
📅
Status: Ready for Scheduling by Amy GreeneOct 29, 9:13 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:1d 12h
👷
▶
2
Technician Assigned Oct 30, 9:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 57m
💵
Expenses Added Oct 30, 9:52 PM
Type:Expenses
Status:Open
Qty:1
⏳2.3 business days
📅
▶
2
Dispatch Scheduled Nov 3, 9:53 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:4d 1h
🚨11.0 business days
🔧
Status: Tech On Site by Darrell HendrixNov 18, 5:08 PM
From:Scheduled
To:Tech On Site
Duration in Previous:15d 7h
⏱️
▶
2
Labor Added Nov 18, 5:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Darrell Hendrix
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:12m, 0m
⏳3.8 business days
📄
Status: Ready to Bill by Diane PattonNov 21, 8:38 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 15h, 0m
⏳2.0 business days
🧾
Invoice Created Nov 24, 12:40 PM
Invoice Number:SM-247312
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)