Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 DOCS Dermatology — 4243 Hunt Rd, Ste 100, Blue Ash OH, 45242-6645
Oct 27, 2025 → Dec 21, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 27 → Oct 27 | Created | ▶ Running | 0 | 0 / 4 |
| Oct 27 → Oct 27 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Oct 27 → Oct 27 | Assigned | ▶ Running | 0 | 0 / 4 |
| Oct 27 → Oct 30 | Scheduled | ▶ Running | 3 | 3 / 4 |
| Oct 30 → Nov 2 | Tech On Site | ▶ Running | 1 | 4 / 4 |
| Nov 2 → Nov 25 | Reschedule | ▶ Running | 16 | 20 / 4 |
| Nov 25 → Nov 25 | Entered | ▶ Running | 0 | 20 / 4 |
| Nov 25 → Dec 3 | On Hold | ▶ Running | 4 | 24 / 4 |
| Dec 3 → Dec 18 | Assigned | ▶ Running | 11 | 35 / 4 |
| Dec 18 → Dec 22 | Scheduled | ▶ Running | 2 | 37 / 4 |
01/06/26 NSuarez SRA on pg 1 has the wrong date instead of 12/29/25 should only be 12/19/2025, PG 3 date of service should be 12/19/2025, PG 4 12/19/25, PG 5 date of service 12/19/2025 PG 6 date of service should be 12/19/2025. please update to the correct date of service per each WO.
12/18/2025 CRamen Daryl returned call and requested schedule for Monday 12/29/2025 with tech arrival between 8-10am because they are not available the week of Christmas Daryls contact #513-600-2693 and call logged on WO-01326856
12/16/2025 CRamen went through a couple prompts and noone that answered knows who Darryl Thomas is. I was transfered to somewhere where I left a vm needing a returned call to schedule repairs on Midmark 630 Procedure Chairs and mentioned the POC on the WO is Darryl Thomas. Call logged on WO-01326856
12/11/2025 CRamen Jodi from Midmark called and asked about these 5 WO's and determined that since they havent been responding since October to close these WOs and if they end up calling for service they will create new ones. Logged email from Midmark confirming Phone directive to close/cancel
12/11/2025 CRamen sent a logged email to Midmark explaining no response from POC Darryl 513-600-2693
12/9/2025 CRamen left a message for Darryl 513-600-2693 to return call to schedule. Call logged on WO-01311567
12/4/2025 CRamen left a message for Darryl 513-600-2693 to return call to schedule. Call logged on WO-01311567 Emailed Midmark on the parts status and contact info of these 5 WOs
11/25/2025 CRamen left a message for Darryl 513-600-2693 to return call to schedule. Call logged on WO-01311567. Placing On-Hold and escalating to AM.
11/21/2025 CRamen left a vm for Darryl Thomas 513-600-2693 to return call to verify parts are received and to schedule. Call logged on WO-01311567
11/14/2025 CRamen logged email from Midmark on WO-01311567: Good Morning, Nate,
I just spoke with Amanda Fishback regarding SR 1481554. The service company has been trying to schedule service, but when I spoke with Amanda this morning, she mentioned that they haven’t received all the necessary parts.
I am showing that you ordered 1 WIRELESS CONTROLS, NON-PROG, LINEAR, FIELD INSTALL, but Amanda is stating that there are 5 units, and not all parts have arrived. The SO number is 8666995.
Could you please provide an update so I can inform the service company of the status?
I have looped in Chuck at EMSAR.
11/13/2025 CRamen logged email WO-01311567 to Midmark requesting another contact as Darryl isnt responding.
11/13/2025 CRamen left a vm for Darryl Thomas 513-600-2693 to return call to schedule. Call logged on WO-01311567
11/13/2025 CRamen left a vm for Darryl Thomas 513-600-2693 to return call to schedule. Call logged on WO-01311567
11/12/2025 CRamen left a vm for Darryl Thomas 513-600-2693 to return call to schedule. Call logged on WO-01311567
11/11/2025 CRamen logged email on WO-01311567 Thursday 11/13/2025 with an arrival window between 8-10am. Placeholder set
11/11/2025 CRamen logged email on WO-01311567 Thursday 11/13/2025 with an arrival window between 8-10am. Placeholder set
11/10/2025 CRamen left a vm for a returned call to schedule. Call logged on WO-01311567
11/5/25 RCook- Updated due date based on parts.
11/4/2025 CRamen left Darryl a message inquiring status of parts/scheduling
11/4/2025 CRamen spoke with Amanda and she hasnt heard from Midmark on a resolution and said to call Darryl Thomas for info and scheduling 513-600-2693. Call logged on WO-01312161
10/27/2025 CRamen spoke with Darryl Thomas 513-600-2693 and he requested repairs on Thursday 10/30/2025 with arrival between 8-10am.
10/27/2025 CRamen spoke with Amanda and she gave the number for Darryl Thomas at the location to call and schedule. 513-600-2693
10/27/2025jsells
spoke with Amanda about the service request, and I let her know a coordinator will call them to schedule the onsite visit
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02993290 | Labor | Open | 0.5 | $0.00 | Nov 2, 3:35 PM |
| WL-02993291 | Labor | Open | 1 | $110.00 | Nov 2, 3:35 PM |
| WL-02993292 | Travel | Open | 10 | $110.00 | Nov 2, 3:35 PM |
| WL-03044803 | Labor | Open | 0.25 | $27.50 | Dec 21, 9:50 PM |