Oak Street Health - 24 Hour - 108598: New Work Order Assigned
Closed
Work Order #108598
Center Phone: +1 260 298 6240
mikayla.virden@oakstreethealth.com
Phone Number: 4705079427
Work Order Description:
Door is not fully closing. Currently being taped shut.
11/3/2025 CRamen Logged email confirming Thursday 11/6/2025 with an arrival window between 8-10am
10/30/2025 CRamen Logged email requesting Thursday 11/6/2025 with an arrival window between 8-10am. Placeholder set
🔧Work Performed
Installed and ispected new refrigirator - temperature Passed Within +/- 1 Degree
🔍Technician Findings
Installed a new refrigerator.
⚠️Problem Description
Install new fridge and email virtualtech@emsar.com to have old fridge removed from clinic.
Oak Street Work Order #108598
Center Phone: +1 260 298 6240
mikayla.virden@oakstreethealth.com
Phone Number: 4705079427
Work Order Description:
Door is not fully closing. Currently being taped shut. https://www.ebiotrack.com/workorder.php?wo=69256
📧
Email:FW: New fridge Ref{00DA.93zU:500VU.dMGJG}
Completed Nov 3, 2025
From: virtualtech@emsar.com
To: cramen@emsar.com
Work OrderWO-01311572 see below --------------- Original Message ---------------From: MiKayla Virden [mikayla.virden@oakstreethealth.com] Sent: 11/3/2025 10:46 AMTo: virtualtech@emsar.comSubject: New fridge Ref{00DA.93zU:500VU.dMGJG} Thursday 11/6 would be great for installation and picking up of the old fridge. Thank you! “We may encounter many defeats, but we must not be defeated.”–Maya Angelou MiKayla Virden | Practice Man
📧
Email: EMSAR Request for service at Oak Street Health - Summit City (Email to schedule service)
Completed Oct 30, 2025
To: mikayla.virden@oakstreethealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Summit City (Email to schedule service)
Body:
Hi Mikayla Virden,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Install new fridge and email virtualtech@emsar.com to have old fridge removed from clinic.
Here’s the location information we have on file:
Location:
Oak Street Health - Summit City
3916 S Calhoun S
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: mikayla.virden@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311572Location: Oak Street Health - Summit CityAddress: 3916 S Calhoun St Fort Wayne, IN 46807Device: Problem Description: Install new fridge and email virtualtech@emsar.co
📅
WO-01311572 - Virtual Tech - Field Repair - Fort Wayne - Oak Street Health - Summit City
Nov 6, 2025 10:00am – 11:00am
Work Order: WO-01311572
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Summit City
Address: 3916 S Calhoun St, Fort Wayne, IN 46807
Manufacturer:
Model #:
Serial #:
Contact Name: Mikayla Virden
Contact Phone: 470-507-9427
Contact Email: mikayla.virden@oakstreethea
Timeline
📞
Case Linked Oct 27, 8:41 AM
Case Number:00538462
Subject:Oak Street Health - 24 Hour - 108598: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Oct 27, 3:26 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00084237
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:0m
⏳4.0 business days
🔩
▶
2
2x Parts Added Oct 30, 4:42 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:3d 1h
👷
▶
2
Technician Assigned Oct 30, 6:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Reschedule
To:Assigned
Duration in Previous:1h 48m
⏳2.7 business days
🗓️
▶
2
Status: Scheduled Nov 3, 11:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-11-06T14:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Charles RamenNov 4, 12:59 PM
Scheduled For:2025-11-06T15:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Vincent NyathiNov 6, 11:14 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 23h
⏱️
▶
2
5x Labor Added Nov 6, 10:16 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:11h 3m, 0m
⏳2.2 business days
📄
Status: Ready to Bill by Diane PattonNov 10, 2:47 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 16h
🚨13.0 business days
📨
Status: Invoice Pending by Diane PattonDec 1, 1:49 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:20d 23h
⏳3.0 business days
🧾
▶
2
Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 19h
Bottlenecks
Awaiting Parts
Duration: 3.6 business days (threshold: 3.0 business days)
Exceeded by 4.5 business hours
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.5 business days (threshold: 1.0 business days)
Exceeded by 11.5 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)