Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311587 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Bleu Rx of Hammond — 205 W Morris Ave, Hammond LA, 70403-4117

Oct 27, 2025 → Nov 4, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 31, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Nov 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 27 → Oct 29, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Assigned
Oct 29 → Oct 31, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 3, 2025
1 business day (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Reschedule
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Oct 27, 2025 Tech Off Site: Nov 4, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0 / 4
Oct 27 → Oct 27 Ready for Scheduling ▶ Running 0 0 / 4
Oct 27 → Oct 27 Assigned ▶ Running 0 0 / 4
Oct 27 → Oct 29 Awaiting Parts - Customer ⏸ Paused 2 —
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 0 / 4
Oct 29 → Oct 31 Assigned ▶ Running 2 2 / 4
Oct 31 → Nov 3 Scheduled ▶ Running 1 3 / 4
Nov 3 → Nov 3 Reschedule ▶ Running 0 3 / 4
Nov 3 → Nov 4 Scheduled ▶ Running 1 4 / 4
Nov 4 → Nov 4 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Material Management 2.4d
Coordinators 6.9d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.4 days
Coordinators
6.9 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Oct 27, 2025 Due: Nov 7, 2025 Completed: Nov 4, 2025 (3 days early)
📅
6.4 days Total Age
⏱️
2.9d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00538711
Midmark Service Request Dispatch Authorization - WO-00120194
Closed
Zone 2 WD / low pressure errors 0747-033C ADDITIONAL NOTES Secondary Contact: Ariel White 225-304-3874 - For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 735167 002-10880-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Britney Bell
Owner
Sherry Reich
Created
Oct 27, 2025
Work Orders from this Case (1)
WO-01311587 (current) Invoiced
Repair • Jason Cunningham
Created: Oct 27, 2025 • Closed: Nov 4, 2025
Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 2.9 days stuck in "Assigned"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
2.4d
Assigned
2.9d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/3/25 AJinerson - Received email back from POC Ariel confirming tech visit rescheduled to tomorrow 11/4 with eta between 930AM-1130AM due to parts not arriving on site yet. (Parts ETA today, 11/3 by afternoon).


11/3/25 AJinerson - Email to POC Ariel needing to reschedule to tomorrow, 11/4 with ETA between 930AM-1130AM due to parts not arrived on site yet for today's visit.

Asking for confirmation.


11/3/25 AJinerson - Received email from POC Ariel regarding office was closed on Friday, 10/31 and parts did not arrive.

Emailed back to Ariel letting her know current UPS ETA today, 11/3 between 10AM-2PM and we may need to reschedule to tomorrow, 11/4 if parts do not arrive in time of tech's estimated arrival (12PM-1PM).


11/3/25 AJinerson - Parts delay. UPS showed this was to be delivered on 10/31 but now it's showing today, 11/3 (date we have tech scheduled for)

Following up with FSE scheduled to go on site today to let me know when they are done with their first site to see if we can confirms parts delivered in time to service this today still.



10/31/25 SReich

Your shipment

1ZE444250347421876

Estimated delivery

Monday, November 03 between 10:00 A.M. - 2:00 P.M.


10/31/25 AJinerson - Received email back from POC Britney:

POC on site: Ariel White 225-304-3874 


10/31/25 AJinerson - Received email back from POC Britney confirming tech visit for Mon. 11/3 with eta between 12pm-2pm.

Asking for POC, parts location, arrival instructions as well.


10/30/25 AJinerson - Sent email to POC Britney offering tech visit on Mon. 11/3 with eta between 12pm-2pm.


10/30/25 AJinerson - Called POC Brittney to schedule. Mailbox full and not accepting messages. Will send email. 


10/29/25 AJinerson - Parts eta to site 10/31 by end of day



10/29/25 AJinerson - No updated ETA per UPS at this time



10/29 KHardison: No ETA. Updated due date.

Ship To Name: Bleu Rx of Hammond Ship To Address: 205 W Morris Ave Ship To City/State: Hammond, LA 70403-4117 Waybill (Tracking #): 1ZE444250347421876 Carrier: UPS-Parcel-Ground LINE NO: 1.1 QTY: 1 ITEM: 002-10880-00 SERIAL #: DESCRIPTION: M11-05X DOOR & DAM GASKET KIT

10/28/25 AJinerson - Called POC to let them know we are currently awaiting parts tracking update/eta and will follow up to schedule once we have eta on parts. Mailbox is full and could not accept messages. 


10/27/25 SReich - First phone call got a busy signal. Second try went to vm and they phone could not accept messages. Sending an email.

🔧 Work Performed
11/4 Jason - Repair Complete - Confirmed steam releasing near display and temp not getting above about 220 degrees. Contacted Midmark for guidance. They had me take the air valve apart and clean it then try again. Once done, ran 2 full cycles with no further issues. Customer stated machine would not finish cycles at all prior to service. Placed unit back into service.
🔍 Technician Findings
Locate machine in back room, not being used upon arrival.
⚠️ Problem Description
Zone 2 WD / low pressure errors 0747-033C ADDITIONAL NOTES Secondary Contact: Ariel White 225-304-3874 - For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 735167 002-10880-00 1.00000
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Oct 27, 4:02 PM
Case Number: 00538711
Subject: Midmark Service Request Dispatch Authorization - WO-00120194
Status: Closed
📋
Work Order Created Oct 27, 4:25 PM
Work Order: WO-01311587
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Sherry Reich Oct 27, 4:31 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Oct 27, 5:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 30m
⏳ 2.9 business days
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 29, 12:07 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 19h
👷
▶
2 Technician Assigned Oct 29, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Oct 31, 9:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-03T18:00:00.000+0000
⏳ 2.0 business days
🔄
▶
2 Status: Reschedule Nov 3, 12:14 PM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-11-04T15:30:00.000+0000, 2025-11-04T14:00:00.000+0000
🔧
Status: Tech On Site by Jason Cunningham Nov 4, 11:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 50m
🚗
Status: Tech Off Site by Jason Cunningham Nov 4, 1:57 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 52m
🚗
▶
4 2x Travel Added Nov 4, 6:44 PM
2x Travel Added → Status: Completed → 3x Labor Added → Status: Closed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site
To: Completed
Duration in Previous: 4h 47m
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 2, 3
🏁
Status: Closed by Jason Cunningham
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Nov 6, 1:13 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 8, 9:53 AM
Invoice Number: SM-245737

Bottlenecks

Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00538711
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Cunningham
Scheduled
Nov 4, 10:30 AM
Created
Oct 27, 4:25 PM
Invoice #
SM-245737

Work Details (5)

Name Type Status Qty Amount Date
WL-02996301 Travel Open 87 $230.00 Nov 4, 6:44 PM
WL-02996302 Travel Open 87 $0.00 Nov 4, 6:44 PM
WL-02996305 Labor Open 2 $0.00 Nov 4, 6:46 PM
WL-02996306 Labor Open 3 $330.00 Nov 4, 6:46 PM
WL-02996307 Labor Open 2 $0.00 Nov 4, 6:46 PM

Details