11/21 KSmith -- Per FSE, "Spoke to SHAUNA BACANY site installed battery unit is working. SHAUNA BACANY advised no service is needed."
11/19 KSmith -- Scheduled for Monday with Shauna
11/19 KSmith -- Sent email to schedule for Monday. All FSEs are booked until then. Shawn is aware SLA will be missed
11/18 SBerry: Site states parts received, WO moved to reschedule status
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Notes: Laborie PortaScan 3D not charging. Recommend battery replacement. Battery Model: MD6000-BT-12S Replacement cord a plus.
Model: Laborie Medical Technologies - Portascan 3D
Model Type: Bladder Scanner
Asset ID: 13207383
Site: Concordance Healthcare Solutions - Stony Brook Urology, UFPC
Serial #: MD6000L06136
Parts needed
1 battery, MD6000-BT-12S
1 power supply, 5251H0001
📧
Email: Your Order Has Been Fulfilled.
Completed Jan 15, 2026
To: shauna.bacany@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01311590 has been fulfilled.
Please find the associated tracking number(s) below:
[tbd]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
From: Shauna.Bacany@stonybrookmedicine.edu
To: ksmith@emsar.com
Hi Kourtney
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Stony Brook Urology, UFPC located at 4 Smith Haven Mall, Ste 110? Yes
* If not, would you have the contact information of the person I need to speak with?
* If you are the correct person:
We received a request to repair your PortaS
To: shauna.bacany@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Stony Brook Urology, UFPC -- EMSAR Repair -- WO-01311590
Body:
Hi Shauna,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Stony Brook Urology, UFPC located at 4 Smith Haven Mall, Ste 110?
· If not, would you have the contact information of the person I need to speak with?
·
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: shauna.bacany@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311590Location: Stony Brook Urology, UFPCAddress: 4 Smith Haven Mall, Suite 110 Lake Grove, NY 11755Device: Problem Description: Notes: Laborie PortaScan 3D not charging.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: shauna.bacany@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311590Location: Stony Brook Urology, UFPCAddress: 4 Smith Haven Mall, Suite 110 Lake Grove, NY 11755Device: Problem Description: Notes: Laborie PortaScan 3D not charging.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: shauna.bacany@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311590Location: Stony Brook Urology, UFPCAddress: 4 Smith Haven Mall, Suite 110 Lake Grove, NY 11755Device: Problem Description: Notes: Laborie PortaScan 3D not charging.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: shauna.bacany@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311590Location: Stony Brook Urology, UFPCAddress: 4 Smith Haven Mall, Suite 110 Lake Grove, NY 11755Device: Problem Description: Notes: Laborie PortaScan 3D not charging.
Nov 21, 2025 12:25pm
@Kourtney Smith Spoke to SHAUNA BACANY site installed battery unit is working. SHAUNA BACANY advised no service is needed.
Timeline
📞
Case Linked Oct 24, 8:43 AM
Case Number:00538065
Subject:L2 review * no quote needed per SMC
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Oct 27, 4:59 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Oct 27, 8:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3h 47m
🚨15.4 business days
🔄
Status: Reschedule by Scott BerryNov 18, 4:57 PM
From:Awaiting Parts
To:Reschedule
Duration in Previous:21d 21h
👷
▶
2
Status: Assigned Nov 19, 8:24 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Mohamed Shareed
🗓️
▶
2
Status: Scheduled Nov 19, 10:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-24T16:15:00.000+0000
⏳3.0 business days
🆕
Status: Entered by Kourtney SmithNov 21, 12:58 PM
From:Scheduled
To:Entered
Duration in Previous:2d 2h
👷
▶
2
Technician Assigned Nov 21, 2:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From:Entered
To:Assigned
Duration in Previous:1h 2m
🚨36.0 business days
📦
▶
2
Status: Awaiting Parts Jan 15, 2:28 PM
Status: Awaiting Parts → 3x Parts Added
🔩
3x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
⏳2.0 business days
💵
Status: Billing Review by Diane PattonJan 19, 5:35 PM
From:Closed
To:Billing Review
Duration in Previous:4d 3h
🚨17.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 11, 6:21 PM
From:Billing Review, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:23d 0h, 0m
🧾
Invoice Created Feb 12, 11:28 AM
Invoice Number:SM-253646
Bottlenecks
Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 35.6 business days (threshold: 4.0 business hours)
Exceeded by 35.1 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Billing Review
Duration: 17.0 business days (threshold: 2.0 business days)