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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311593 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Kapiolani Medical Center — 1319 Punahou St,, Honolulu HI, 96826

Oct 27, 2025 → Oct 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 10, 2025
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
▶ Clock Running
Status: Created
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 27, 2025 Completed: Oct 27, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 27 → Oct 27 Created ▶ Running 0 0
Oct 27 → Oct 27 Tech On Site ▶ Running 0 0
Oct 27 → Oct 27 Assigned ▶ Running 0 0
Oct 27 → Oct 27 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.0d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
1.7 days
Over SLA
Created: Oct 27, 2025 Due: Nov 10, 2025 Completed: Oct 27, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538738
URGENT Philips WO Request
Closed
Customer needing PM on device - Work will be completed by EMSAR ASP- tech on site
Priority
High
Origin
Email
Reason
New Case
Contact
Freddy Delacruz
Owner
Shelby Robinson
Created
Oct 27, 2025
Work Orders from this Case (1)
WO-01311593 (current) Invoiced
Preventive Maintenance • Allan Klus
Created: Oct 27, 2025 • Closed: Oct 27, 2025
Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Customer needing PM on device - Work will be completed by EMSAR ASP- tech on site
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Oct 27, 5:04 PM
Case Number: 00538738
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
5 Work Order Created Oct 27, 5:11 PM
Work Order Created → Status: Tech On Site → Technician Assigned → Status: Scheduled → Dispatch Scheduled
🔧
Status: Tech On Site by Allan Klus
From: Entered, Tech On Site
To: Tech On Site, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Mandy Newman
Technician: a0h6e00000II6z9AAD, Allan Klus
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-24T12:00:00.000+0000
⏱️
▶
2 Labor Added Oct 27, 5:29 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Scheduled
To: Completed
Duration in Previous: 17m
🚗
Status: Tech Off Site by Allan Klus Oct 27, 5:35 PM
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 4m, 0m
⏱️
▶
2 Labor Added Oct 28, 9:07 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 32m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 2:38 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Oct 31, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 23m
🚨 67.0 business days
🧾
Invoice Created Feb 10, 11:20 AM
Invoice Number: SM-245323

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

📞
Case 00538738
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 24, 8:00 AM
Created
Oct 27, 5:11 PM
Invoice #
SM-245323

Work Details (2)

Name Type Status Qty Amount Date
WL-02985705 Labor Open 2.5 $150.00 Oct 27, 5:29 PM
WL-02986201 Labor Open 0.016666666666667 $38.00 Oct 28, 9:07 AM

Details