1/27 MOwens Angela replied back that 2/20 works for scheduling the visit. Sent confirmation reply scheduling the visit for 2/20 with arrival between 10-11am.
1/27 MOwens Sent email to Angela asking about scheduling during the week of 2/16 or 2/23
1/27/26 SBerry: Site POC email confirmed, WO due date updated and moved to RFS
1/7/26 SBerry: Text sent to account POC requesting new site POC
12/30/25 RBerry- Escalated WO to account manager due to contact issues.
12/29 MOwens Sent a FU email to Angela about scheduling.
12/4 MOwens Called to speak to Angela Punte. Left a msg for her to call back to schedule the inspection during Dec.
11/245 MOwens Sent an email to Angela about scheduling the inspection in Dec.
🔧Work Performed
40 pieces of equipment inspected and tagged.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 38
https://www.ebiotrack.com/inspection.php?iid=30845
📧
Email:Re: Yearly Inspection for ADCS Pikesville MD
Completed Jan 27, 2026
From: mowens@emsar.com
To: Angela.Punte@adcsclinics.com
Angela
Let's schedule the visit for 2/20 with arrival between 10-11am.
Thanks
MelissaFrom: Angela Punte <Angela.Punte@adcsclinics.com>Sent: Tuesday, January 27, 2026 11:57 AMTo: Melissa Owens <mowens@emsar.com>Subject: Re: Yearly Inspection for ADCS Pikesville MD Friday Feb 13th or Feb 20th , we are open from 8am - 4pmAngela Punte Location Manager - 460 ADCS/Esterson Dermatology1838 Greene Tree Rd. Ste 340Pikesville, MD 21208P:
📧
Email:Re: Yearly Inspection for ADCS Pikesville MD
Completed Jan 27, 2026
From: mowens@emsar.com
To: Angela.Punte@adcsclinics.com
Angela
Can we look at the week of 2/16 or 2/13? Is there a day that works better to schedule during the week?
Melissa OwensFrom: Angela Punte <Angela.Punte@adcsclinics.com>Sent: Tuesday, January 27, 2026 10:39 AMTo: Scott Berry <scott.berry@emsar.com>Cc: Melissa Owens <mowens@emsar.com>Subject: Re: Yearly Inspection for Pikesville Hello-I am available to schedule. Can you provide some dates to pick from please?Angela Punte Loca
📧
Email:RE: ADCS Pikesville MD Annual Inspection
Completed Dec 29, 2025
From: mowens@emsar.com
To: angela.punte@adcsclinics.com
Angela
I didn’t hear from you about scheduling the annual equipment inspection. The next available opening for Michael Harris is on Monday 1/5. Will this day work to schedule the inspection visit?
Thanks
Melissa
From: Melissa Owens
Sent: Tuesday, November 25, 2025 2:01 PM
To: Angela Punte <angela.punte@adcsclinics.com>
Subject: ADCS Pikesville MD Annual Inspection
Angela
When we talked la
📋
Outbound to +14106023376
Completed Dec 4, 2025
Called to speak to Angela Punte. Left a msg for her to call back to schedule the inspection during Dec.
📧
Email:ADCS Pikesville MD Annual Inspection
Completed Nov 25, 2025
From: mowens@emsar.com
To: angela.punte@adcsclinics.com
Angela
When we talked last year about the annual tagged equipment inspection, there were repairs and you wanted to do all together at the same time. Can we schedule the inspection for December? This will get you back on track with the inspections being done in December of each year. Please let me know.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
📅
WO-01311611 - Inspection - Pikesville - Advanced Dermatology and Cosmetic Surgery - Pikesville MD
Feb 20, 2026 11:00am – 2:30pm
Work Order: WO-01311611
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: Advanced Dermatology and Cosmetic Surgery - Pikesville MD
Address: 1838 Greene Tree Rd, Suite 340, Pikesville, MD 21208
Manufacturer:
Model #:
Serial #:
Contact Name: Angela Punte
Co
Timeline
📞
Case Linked Oct 28, 7:00 AM
Case Number:00538799
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 28, 8:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 28, 10:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 9m
🚨42.0 business days
🆕
Status: Entered by Rhea BerryDec 30, 5:36 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:63d 8h, 0m
🚨18.8 business days
📅
Status: Ready for Scheduling by Scott BerryJan 27, 10:42 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:27d 17h
👷
▶
2
Technician Assigned Jan 27, 11:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 0m
📅
▶
2
Dispatch Scheduled Jan 27, 1:28 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:1h 44m
🚨18.0 business days
🔧
Status: Tech On Site by Michael HarrisFeb 20, 11:24 AM
From:Scheduled
To:Tech On Site
Duration in Previous:23d 21h
⏱️
▶
2
3x Labor Added Feb 20, 11:23 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:12h 2m, 0m
⏳3.1 business days
📄
▶
4
Status: Ready to Bill Feb 25, 10:12 AM
Status: Ready to Bill → Parts Added → Status: Ready to Bill → Invoice Created
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📄
Status: Ready to Bill by Diane Patton
From:Billing Review, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-254852
Bottlenecks
Assigned
Duration: 42.0 business days (threshold: 4.0 business hours)
Exceeded by 41.5 business days
Scheduled
Duration: 17.7 business days (threshold: 2.0 business days)
Exceeded by 15.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)